What's the strangest "substitute" item you've been offered on your home delivery?

Rainbow_Butterfly

I have fallen out with tescos quite a few times about nappys. If I order a size 4, I need a size 4. Size 5+ will not do me any good at all unless I want to hang onto the nappys for 2 years. I dont understand how someone could not realise this would be a problem.
The other issue I have with them is carrier bags. We chose to have shopping delivered with bags as we dont always have time (toddler) to unpack the shopping the moment it arrives. My issue is that say we order 10 jars of baby food.. we are very likely to get a bag with 4, another bag with 1, another bag with 1, and another bag with the remaining jar in with something completely random like fruit.
I have been told this is because multiple 'shoppers' pick your order so each one bags up what they have picked. Seems stupid to me.
Oh and one more thing.. putting heavy veg.. potatoes, onions etc on top of tomatoes and other squashable things. grr. xx

TIME2GROWUP_2

I've had all sorts of rubbish over the years of online shopping.. the best..ordered chicken pies..substituted with 6 packs of chicken crisps... lovely with mash & peas...!

mattel_6

I ordered a box of tissues once and it was substituted for ..... wait for it...... a bag of licorice allsorts!!!! :huh:

Fortunately, I like them!!

unforgiveable

Grrrrr... Got soooo annoyed with Tesco today!
Firstly, nappys...again! If I ordered size 4+, then newborn size won't do!!! Who makes a substitude like that?
But a thing that annoys me most is when they either pick the wrong item by mistake or forget to write it's a sub and you only notice it when driver leaves.
In todays shopping we had 6! wrong items which of course were far more expensive than the ones I chose and weren't written as subs!
Still fuming :mad:

iramsay207

Mine was fab - I ordered a pack of Haribo sweets and got a 'bag for life'

Driver thought it was hilarious

Getting_There_4

I ordered a green pepper and got a jar of ground white pepper from Mr Ts!!

icklede

I am currentley a picker at Tesco and have been for 3 and a half years so just thought I'd add some stuff.

Yes I agree there are some random subs given but not many I know of that occur in my branch. The computers we use give you siggestions as to what to sub but as pickers we are able to override there ides and substitute whatever we like. Some of the suggestions are stupid such as substituting oranges for orange peppers.

Secondly on the etsco website there is an option to either request no subs or put in your own sub so if you don't want something random tell us what you want we aren't mind readers and have to make an educated guess!

Also think about what else there is to sub before moaning about how stupid the substitution is. As the case with the macaroni cheese meal what else would you have expected and why not tell us. We don't know what you like to eat!

And finally, christmas turkeys. If you are studpid enough to get your order delivered on crimbo eve then more fool you! In our store they get rid of all fresh turkey apart from whole turkeys and crowns just before crimbo thereforre if they run out we can't even substitute fillets or anything. So don't be suprised if you end up with a chicken! there isn't much we can do.

Donna x

icklede

oh and we can't pick the wrong items as we scan everything we put in and it tells us if it is wrong

jojo_sapphire

our worst sub so far has to be

a loaf of bread instead of cat litter!!!!:eek:

janiebquick

I gave up with Tescos long ago. Too many unsuitable substitutions and too many refunds not made that I had to chase up.

The worst was one night when the delivery was two hours late, with nearly half the order 'unavailable' , and several paid-for items not delivered. It took six weeks to be refunded for these items and I certainly never got any vouchers by way of apology. Tesco, THIS IS THEFT. No wonder your profits are so high!!