New phone, having problems, need some advice

Pulse

(Sorry if this is in the wrong area. Please move if need be)

I got my new phone on the 23rd December, and now it's having 2 annoying problems...

First of all, quite hard to explain, but I have a mini-laptop style phone, which flips up like a laptop would. Every time i move it, it clicks, and has a lot of movement in the hinge. After such a small amount of time, I dont think it should be doing this.

Second of all, I've tried ALL of the ringtones on the phone (standard ringtones), but ALL of them break up all the time, which would make me think there's something either wrong with the speakers on it, or with the software.

What do I do about this? Ring o2 and ask for a replacement to be sent? Or do I take it to the o2 shop in town? (I bought the phone on o2 online, which is why I'm asking - Although it's the same company, so...?).

I had a problem with my last phone, on Orange, and they sent 2 replacements in the end, and I was happy. Do you think this will basically be the same?

Glad

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Steve_xx

Pulse wrote:

(Sorry if this is in the wrong area. Please move if need be)

I got my new phone on the 23rd December, and now it's having 2 annoying problems...

First of all, quite hard to explain, but I have a mini-laptop style phone, which flips up like a laptop would. Every time i move it, it clicks, and has a lot of movement in the hinge. After such a small amount of time, I dont think it should be doing this.

Second of all, I've tried ALL of the ringtones on the phone (standard ringtones), but ALL of them break up all the time, which would make me think there's something either wrong with the speakers on it, or with the software.

What do I do about this? Ring o2 and ask for a replacement to be sent? Or do I take it to the o2 shop in town? (I bought the phone on o2 online, which is why I'm asking - Although it's the same company, so...?).

I had a problem with my last phone, on Orange, and they sent 2 replacements in the end, and I was happy. Do you think this will basically be the same?

Get in touch with whoever you got it from. Tell them that it is not fit for purpose, ie it is faulty. Tell them that you would like a replacement. You do not have to accept a repair at this stage, as the thing is only a few days old.