Argos - Wont refund or exchange ??? Help

d.edna

Paul_Varjak wrote: »

Goods have to be fit for their purpose. If the watch strap cannot be altered so that it fits your wrist it is clearly not fit for purpose. That alone entitle you to you money back.

It can be altered though, Not Argos's fault that the destination wrist is an odd size

Additionally, you relied on the expertise of the salesperson who sold you the watch who said that the watch starp could be adjusted to your wrist size. That advice turned out to be wrong, so you have further grounds for returning the watch.

It can be, as a previous poster said they don't make made to mesure watches

I suggest you write to the store rejecting the goods.

On the grounds of a odd shaped wrist?

Ivory_Tinkler

I thought if you purchased something and then altered it in some way then you are deemed to have accepted it so can't really claim that it is not fit for purpose?

Freddie_Snowbits

Q 1 Did you try the watch on prior to buying.

If yes, why did you but, if no, Numptie

Lucylocket01

Freddie_Snowbits wrote: »

Q 1 Did you try the watch on prior to buying.

If yes, why did you but, if no, Numptie

Of course I tried the watch. It was miles too big. Thats why the shop assis told me to go and have it altered and Argos would pay for the alterations at a shop they have an agreement with.

I will keep the watch. I will live and learn.

Many thanks

Lucy

x

Colliefrog

I'm still curious to see which watch it is. The links must be huge!

hollydays

thought collliefrog WAS helpful.still-theres no pleasing some people!!

daveboy

Correct me if I am wrong, but I thought that the purpose of a watch was to TELL THE TIME.

So the 'fit for purpose' angle mentioned above is crap, providing it works with a battery in it.

If you've fiddled with it in any way....learn a lesson and don't do it again. They are within their rights not to refund.

uganda

Unlucky, LucyLocket, you got hijacked by the Rude Squad.

I don't know where I stand on this exactly, and I am not sure exactly how the law covers it. It may be that some of these posters who say it's just tough luck are right, I just wish they didn't have to be so rude about it. Or of course they could be wrong, none has produced a convincing argument. They have simply brought to this forum a view predicated on the central assumption that the customer is always 'trying it on'.

You asked a perfectly reasonable question and you got unnecessarily abusive answers. You also reacted with far greater dignity than I can manage. This is why I haven't yet brought any of my own consumer problems to these forums, for fear they would similarly be hijacked. Also, their tactics mean that one spends more time arguing with them than dealing with the matters in hand.

I would speak to Trading Standards. They may also say you have no leg to stand on, but they will at least do so politely. And if you're lucky, you may have a case after all, who knows?

Lucylocket01

Totally agree Uganda. I actually dont really give a rats backside what they think. There are some very rude people on mse. It's not a case of not agreeing with someone, its just plain rudeness.
All that was needed to be said was 'sorry but I dont think you have a case' end of..
Which watch it is. And telling me that I have odd sized wrist, are to me irrelevent.
Never mind
Thanks

Lucy

techspec

Lucylocket01 wrote: »

Totally agree Uganda. I actually dont really give a rats backside what they think. There are some very rude people on mse. It's not a case of not agreeing with someone, its just plain rudeness.
All that was needed to be said was 'sorry but I dont think you have a case' end of..
Which watch it is. And telling me that I have odd sized wrist, are to me irrelevent.
Never mind
Thanks

Lucy

Here here. Seems like D.edna's ignorance is rubbing off on a few people.

I believe you had a strong case at first, as you were told that the watch could be adjusted, and therefore lead to believe it could be made to fit. If you were not warned it might still not fit, then you were mislead.

However - your biggest mistake was accepting the refund for the adjustments. At this point, i believe you may have legally accepted the work done. The jeweller was wrong to tell you to do this.

You have nothing to lose by trying to get a full/partial refund or replacement from Argos though, so why don't you try emailing them. You should point out that you were only doing what they told you to do.

https://www.argos.co.uk/webapp/wcs/stores/servlet/ArgosEmailUsEntry?krypto=KuSadKz%2BB7swg20HG%2B%2FmWF61KCu%2Fx%2B9LiVJ8g2%2FZRge5HrVCe4NMwAbUkcleRvX0bGVckoh8y7GA%0A%2FW1WOtjQbJ8Gr6IFBPdMM78%2FzWZC4FbSR2wA2xcZYg%3D%3D.

If they say no, then you can just leave it, or seek advice from consumer direct:-

http://www.consumerdirect.gov.uk/

They will give you a straight answer on who is in the right.

Good luck.