Tesco Internet Saver - Cheque sent for ages

NeilB

anna42hmr wrote: »

i have been calling on 0845 300 6439 and 08457 104 010

Cheers, I'll give them a go tomorrow

anna42hmr

NeilB wrote: »

Cheers, I'll give them a go tomorrow

no problem, hope you have more luck with them than i have on the phone

NeilB

I'll post on here how I get on but sounds like I'm a long way off where you are with them - Ive not got the card, PIN, reader or even the registration code yet! But you've given me a taste of what fun lays ahead....

anna42hmr

NeilB wrote: »

I'll post on here how I get on but sounds like I'm a long way off where you are with them - Ive not got the card, PIN, reader or even the registration code yet! But you've given me a taste of what fun lays ahead....

they dont make it easy put it that way!

do let us know how you get on, will be intersting to see if you get a better response than i did

DawnW

I got bored part way through, and asked for my money back. I am still waiting for it, plus a response to my letter which cited 'clumsy, outdated and inefficient processes and inept customer service' as my reason. I am expecting a long wait. Thank goodness I only sent £100. I wish I had just sent £1, then I would probably just have written it off.

NeilB

Well getting nowhere fast, tried the 1st number and got through to a guy who put me in to a queue for Customer Services where I waited...and waited....and eventually hung up. Then tried the 0800 number again, where its constantly engaged, but then it did start to ring, and again no one picked up. So was about to try the 2nd number Anna provided whan I saw this....

http://forums.moneysavingexpert.com/showthread.html?t=1180111&page=4 (posts 63 and 64)

and as they are obviously still getting through the backlog I thought it pointless sitting on the phone any longer and I'll wait another week. Shame as I wanted to get this sorted before I go back to work. Will of course keep you posted if there are any developments!

housesitter

This account should be avoided due to the stupidity of them requiring a cheque to be sent.

It's an internet bank you tesco morons, take transfers, it's not rocket science and how most people are going to fund it in the future anyway.

I didn't bother setting it up thanks to this requirement and the lack of a cheque book.
Seeems like a good choice now huh.


Just setupo a savings account with Halifax, got the account number right after sign up and password in the post (which was irritating) 3 days later.

anna42hmr

well i got through and basically only option is for them to send another card and pin, (this will be the third batch) any one interested on taking bets on which i wont receive this time

EconomicsGirl

I am also having problems setting up a Tesco account - taken 1.5 months so far, chq went through a while back, got code, managed to set up customer number (you need to do this online) but have sent back 2 signatures letters and say they haven't recieved either of them so I can't log in; very concerning.

soulsaver

And you haven't got to the part yet when you want to set up a payee so you can withdraw funds....
You need an internet banking Card...
And a card reader which you need to order...:eek:
Get it on the go, you order it as soon as you can access your account online, it'll take another couple of weeks in the post... and its getting near Christmas post slow down.

Their CS were doing transfers out over the phone, but weren't offering - you have to insist.:mad: