To those that have received their icesave funds...

DocProc

1 Date and time of e-mails 1: 04/11/08
2 Date and time of e-mails 2: 12/11/08
3 Date and time of claims: 13/11/08
4 Date monies arrived back in nominated account: 18/11/08

Times them all by five, to include two ISAs.

10_66

1 = 04/11/08 @ 22.41
2 = 14/11/08 @ 17.11
3 = 14/11/08 @ 17.15
4 = 19/11/08 1st thing in morning.

twizzel

angieplummer wrote: »

Hello! ...this is my first email so PLEASE be kind AND helpful!!!! ... my son has an ISA with Icesave and has tried EVERYTHING he has been instructed to do to get an email and STILL hasn't received his FIRST one and its now Nov 22nd! .... we are getting increasingly worried as everyone else seems to have received contact.Any ideas P L E A S E???:mad:

What I suggest is that he logs onto the Icesave website and if his accounts are all listed and they have an 'Initiate' link next to them, then he will be ok.
If he trys to use this link too soon, a message is displayed saying so.
On the other hand if he has already been sent the 2nd email (though not recevied it) then he will be able to complete his transfer.

lolly5648

angieplummer wrote: »

Hello! ...this is my first email so PLEASE be kind AND helpful!!!! ... my son has an ISA with Icesave and has tried EVERYTHING he has been instructed to do to get an email and STILL hasn't received his FIRST one and its now Nov 22nd! .... we are getting increasingly worried as everyone else seems to have received contact.Any ideas P L E A S E???:mad:

What exactly has your son done? Has he rung Icesave's customer services on 0845 605 6050 or the FSCS switchboard on 020 7892 7300 or emailed the FSCS [EMAIL="enquiries@fscs.org.uk"]on enquiries@fscs.org.uk[/EMAIL]?

He must do the phoning, not you because of the data protection act.

SGE1

I noticed everyone here got their 1st email on 4th Nov. I got mine on the 5th.

Evidently I'm aaaaaaaaaallllllll the way at the back of the smeging queue.

nearlyrich

I got my first email on Tue 04/11/2008 19:41
2nd email Fri 14/11/2008 16:36

Made my claim on Tue 18/11/2008 at around 10am after faffing around with password...they handled thos bit quite well actually.
Had claim confirmed at Tue 18/11/2008 11:37
Money appeared in my account on Thursday night.

I was impressed with this...

agt_3

Does any one know anything about the paper claim system. I have recieved no emails so contacted them and was tiold my claim had been identiofied as a paper claim which will take longer. They have no idea how long?

No idea why i am a paper claim. I joined on the internet and did all transcations by the internet.

Can any one help ?/
Andy

grnglide

agt wrote: »

Does any one know anything about the paper claim system. I have recieved no emails so contacted them and was tiold my claim had been identiofied as a paper claim which will take longer. They have no idea how long?

No idea why i am a paper claim. I joined on the internet and did all transcations by the internet.

Can any one help ?/
Andy

The main reason for paper claim is having no linked bank account or email address - have you checked?

Paper claim forms will be sent to all people who have not claimed within a month of being invited.

See the FSCS site here http://www.fscs.org.uk/consumer/

agt_3

Thanks for that. By linked account I am not sure what you mean. I had an account that i could transfere the money back anf forth to ie my main bank account. Also all my communication was done by email ??? so a little confussed

Andy

Veryunique_2

agt wrote: »

Thanks for that. By linked account I am not sure what you mean. I had an account that i could transfere the money back anf forth to ie my main bank account. Also all my communication was done by email ??? so a little confussed

Andy

Yes you did have linked/nominated acount if you could do transfers between them.
Have you tried logging on to your Icesave account to see whether your account(s) are listed there?
Have you changed your email address since the last transaction?

I would be phoning both Icesave helpline and FSCS to find out what was going on and get them to give timescale for paper route compensation. When will you get form as well as why.