halifax moneyback account

cheggers

RIP Halifax Money Bank Account, it ended yesterday.

mooomin

melon76 wrote: »

I must have a problem with my post as I havent received a letter about this at all!! I have just logged online to check my account and had a warning pop up about it!! I will have to change ASAP to stop excessive charges
Thanks for the advice

Have you been getting your bank statements ok? if so, you probably had a mailing.

ernie-money

I read somewhere in this thread that the payment was due to go into the account today, but so far I haven't had a penny come through...

dgibby

Just checked my Halifax online banking and the cashback has been paid in today - labelled "Cash". £92 - nice!

thriftydaddy

i changed my account on the 8th of january to the high interest account and was told the money would go in on the 22nd of january this didn't happen i phoned up and asked ifthere had been a problem with the process i was then told the account had been closed and switched to the high interest account and the money would not go in until the 8th of february and the other member of staff should not have told me the 22nd i then phoned up last week on the 2nd to check that the account had been sorted out and was told that there was no information about my other calls and was put on hold while they sorted it out i was then told it would be 7-10 working days before payment was put in my account i then got a letter this morning telling me
" following the redesignation of your account to the high interest account on the 8th of january an omission was made, unfortuatley the moneyback accrued before this account was redesignated was not noted."

i was then told to phone the call centre who had no idea what iwas going on about as no notes had been put on my account and that she would put the process through and would take up to 7-10 days so after she put me on hold and got back to me i told her what had happened and asked what could be done to which i was put on hold again and then told i would be rung back on thursday to confirm whether or not the could process it faster as she had to send them an email regarding the account and money back!! :-(
so now i hav to wait for thursday before i get any more information regarding the cash!!

space_rider

ernie-money wrote: »

I read somewhere in this thread that the payment was due to go into the account today, but so far I haven't had a penny come through...

Mine went in yesterday. Had to ring them as it just showed as cash whereas last year it said moneyback. I got £100. Just need to make sure I don`t go overdrawn!

ernie-money

space_rider wrote: »

Mine went in yesterday. Had to ring them as it just showed as cash whereas last year it said moneyback. I got £100. Just need to make sure I don`t go overdrawn!

Got it thanks! I was looking for moneyback as previously!

thriftydaddy

thriftydaddy wrote: »

i changed my account on the 8th of january to the high interest account and was told the money would go in on the 22nd of january this didn't happen i phoned up and asked ifthere had been a problem with the process i was then told the account had been closed and switched to the high interest account and the money would not go in until the 8th of february and the other member of staff should not have told me the 22nd i then phoned up last week on the 2nd to check that the account had been sorted out and was told that there was no information about my other calls and was put on hold while they sorted it out i was then told it would be 7-10 working days before payment was put in my account i then got a letter this morning telling me
" following the redesignation of your account to the high interest account on the 8th of january an omission was made, unfortuatley the moneyback accrued before this account was redesignated was not noted."

i was then told to phone the call centre who had no idea what iwas going on about as no notes had been put on my account and that she would put the process through and would take up to 7-10 days so after she put me on hold and got back to me i told her what had happened and asked what could be done to which i was put on hold again and then told i would be rung back on thursday to confirm whether or not the could process it faster as she had to send them an email regarding the account and money back!! :-(
so now i hav to wait for thursday before i get any more information regarding the cash!!

i've just phoned again and surprise surprise nothings happened like what i was told over the phone i'm now waiting for the call centre to get back to me before 3pm today or i will be making a formal complaint about the staff who dealt with my account not happy at all:mad: :mad: :mad:

allinonebank

Hi I am due £95 from HBOS on my old moneyback account and have been struggling for over a month now to get an answer when it'll be in my account. last call they told me I was due around £40 but jan statement was £94.80? how hard can it be to look at my account and see I have not had payment and they could check last statement for amount..... but oh no keep getting passsed about. I now hate Bank of scotland sorry Halifax sorry HBOS sorry Lloyds Banking group who's going to join em next????:mad: