AmEx Necter offer - anyone got the points?

Ricardoro

Only got 2000, not the 6000 due, rang CS (in India, located in an echoing steel box, or so it seemed), nice lady wasted 10 minutes of my time with irrelevant questions before saying she couldnt help and transferring me to Lee in Brighton who promised to fix it for me !! all very chaotic !

DSmiffy

Ricardoro wrote:

Only got 2000, not the 6000 due, rang CS (in India, located in an echoing steel box, or so it seemed), nice lady wasted 10 minutes of my time with irrelevant questions before saying she couldnt help and transferring me to Lee in Brighton who promised to fix it for me !! all very chaotic !

Never gave me my full points either. I refuse to wait on the line to speak to someone in another country so spent 31p on a stamp and put it all in writing to customer services at the address on the statement. Points turned up on my nectar account the following month, although they never replied to my letter.

My advise is always have a moan on paper, you can keep it consise and to the point wihtout getting steamed up over how long you've been hanging on the phone.

Works for me....

King_Of_Fools

DSmiffy wrote:

Never gave me my full points either. I refuse to wait on the line to speak to someone in another country so spent 31p on a stamp and put it all in writing to customer services at the address on the statement. Points turned up on my nectar account the following month, although they never replied to my letter.

My advise is always have a moan on paper, you can keep it consise and to the point wihtout getting steamed up over how long you've been hanging on the phone.

Works for me....

But you do not know that your points would not have appeared the next month even if you had not written...

Sun

Thats not true and here is the proof.

It very clearly says that "apply" before 31st Dec 2005 and earn 6000 points.

:beer:

jack92 wrote:

Give their customer services a call. When I phoned Amex with a query whilst my card was being issued, they said that the extra 6000 points will be credited provided that the card is used before 31st December.

Nicola

multimillionaire

I've applied, received the card and made the required spend +++ lots more!

Only received 2000 bonus points - whats the best course of action would you suggest to correct it? - should be 6000 via the mse link provided !

ANy help appreciated - thanks.

cupraturbo

Just checked my account online and 6000 points have been transfered to my nectar card! :j

King_Of_Fools

multimillionaire wrote:

I've applied, received the card and made the required spend +++ lots more!

Only received 2000 bonus points - whats the best course of action would you suggest to correct it? - should be 6000 via the mse link provided !

ANy help appreciated - thanks.

I only received 2000 bonus points on my first bill. I recieved the purchase points for the first bill on my second bill.

multimillionaire

Okay - some clarity needed here....

For those who know for certain they have received 6000 - did you get it as one large amount or split up as smaller amounts over a period of time ?

What does it show on https://www.nectar.com when you login - there is some very detailed information on there....

Humble Thanks.

QuidProQuo

OK, I received my Amex Nectar card on 22nd December and spent on it same day.

Checked points balance on 28th Dec via automated system on 0845 6005210 and they had only given me 2000 points. So spoke to Nectar points customer services and was told it would be manually credited in the next few days.

Checked points again today still only 2000 points balance so spoke to customer services 'again'. This time they said I would not receive the full amount of points until I get my second bill, otherwise people would just collect the points and scarper.

Edit: Spoke to customer services for a third time this evening (just for good measure) and was told by a rep called 'Lee' that he was putting a note on my account and they would try and get the points added before I receive my next statement if not it would be on the statement after that.

Lopo

Thats good to know R.Sole, however is this same experience so far for everyone else ?