Help with Broadband setup please.

flossy_splodge

I have decided to go with BT Broadband for a number of reasons such as no-one else is offering it in my area (!!!) really!
Anyway, after a number of attempts, they sent out an engineer for free to get me going. He said there is a problem with the line in that the internal extension is 'blocking' the broadband. He said my only choice was to let him disconnect the said extension and then just run a cable from the front of the box and pin the cable to the wall!! I have a number of extensions (3) and have never had a moments problem with my phone.
His initial verdict was that I needed a new Master socket at point of entry to house. However when I followed his instructions and called 150 to report the fault and ask them to come install a Master socket, the female the other end of the phone basically persuaded him there was no fault and my only option was what he then suggested ie remove/disconnect extension wiring.
I cannot believe that I am unable to have an extension that was originally installed by BT themselves and is inside rather than surface mounted! Help please. This has been going on for so long.:eek:

Conor_3

The thing is that just because you've not had problems with the phones it doesn't follow that the broadband won't. If there's very minute loses of signal, you won't notice with a voice call but data will.
Several things can have an effect:

• The type of metal used in the wire of the extension
• The length of the extension
• The number of devices connected in the house in total including all phones, answer phones, fax machines and things like Sky TV box
• Having the really old type master socket

exup

if you go from phone to broadband then your internal extention may be a different cable entirely . The odl phone socket types were RJ-11 and the ethernet for broadband is RJ45 .. they look similar at first glance but the RJ45 takes more wires and is a fatter/thicker plug.
Not habing DSL (I have cable into house) I would expect that the entry point into the house would be different for broadband through the phone line - rather than just a phone line itself.

Any internal extensions would need to be changed too to carry ethernet.

espresso

exup wrote: »

if you go from phone to broadband then your internal extention may be a different cable entirely . The odl phone socket types were RJ-11 and the ethernet for broadband is RJ45 .. they look similar at first glance but the RJ45 takes more wires and is a fatter/thicker plug.
Not habing DSL (I have cable into house).............

As you don't use ADSL, why post incorrect information!

:rolleyes:

BT are only interested that BB works at your master socket. Any internal extension wiring is your responsibility.

Inactive

flossy_splodge wrote: »

I have decided to go with BT Broadband for a number of reasons such as no-one else is offering it in my area (!!!) really!
:

There are no end of better than BT, BB companies that you could have chosen.


They use BT infrastructure, however they provide a better service than BT, in most cases.

cajef

exup wrote: »

I would expect that the entry point into the house would be different for broadband through the phone line - rather than just a phone line itself.

Any internal extensions would need to be changed too to carry ethernet.

What a load of rubbish, how do you think ADSL works.

mdbarber

did the engineer remove the bell wire and disconnect all devices from the lines before anything?
some equipment can interfere badly with dsl it may have just been a faulty phone connected to one of the extensions.

gavinp

You may want to look at getting an ADSLNation faceplate filter as this allows you the flexibility to connect extensions as filtered or unfiltered:

http://www.adslnation.com/products/xte2005.php

I would second the suggestion about checking the bell wire is not connected up as this can act like an antenna to pick up interference although I would expect BT to leave this disconnected if there are issues with the line (they did on mine).

Thanks

Gavin

flossy_splodge

Thank you to everyone for your help.

mdbarber wrote: »

did the engineer remove the bell wire and disconnect all devices from the lines before anything?
some equipment can interfere badly with dsl it may have just been a faulty phone connected to one of the extensions.

Although I am by no means stupid, I can't really remember what he did or didn't say as he really bamboozled me but now you mention it I believe there WAS some comment about the bell wire.
Can you explain what exactly this means - what does it do and what is the effect of leaving it disconnected?
As to going with another provider, as I said in my original post, I have tried literally dozens and when they come to check they can in fact offer broadband, without exception they have had to admit they can't, not at ANY speed!
BT are the ONLY ones claiming to be able to do so.;)

espresso

flossy_splodge wrote: »

Thank you to everyone for your help.


Although I am by no means stupid, I can't really remember what he did or didn't say as he really bamboozled me but now you mention it I believe there WAS some comment about the bell wire.
Can you explain what exactly this means - what does it do and what is the effect of leaving it disconnected?

The bell wire is redundant and can cause problems with picked interference reducing your signal to noise ration and hence your broadband connection speed.

As to going with another provider, as I said in my original post, I have tried literally dozens and when they come to check they can in fact offer broadband, without exception they have had to admit they can't, not at ANY speed!
BT are the ONLY ones claiming to be able to do so.;)

Post the full results of doing a line check here

....................

Inactive

flossy_splodge wrote: »

As to going with another provider, as I said in my original post, I have tried literally dozens and when they come to check they can in fact offer broadband, without exception they have had to admit they can't, not at ANY speed!
BT are the ONLY ones claiming to be able to do so.;)

New one to me, never heard of that before.