Boots Grabbit Bargains Part 43 - Post your finds here

bellamjp

moneysaver12 wrote: »

Fed up with boots, i finally made a complaint about the store that i have ongoing problems with nearly four weeks ago, waited nearly two weeks for them to get back to me, hear nothing so made a call to them, to be told the person that was dealing with it was not in work till the next week, so waited another week and called again, to find nothing had been done about it, spoke to someone senior who told me that i would need to speak to the store manager about it and he would get the store manager to phone me, that was over a week ago now, not hear anything from the store. Phoned boots again to be told they had spoken to the store and he said that he was putting a complaint in for me and that a team would be looking in to it, i asked how much longer it was going to take with it taking nearly four weeks. He asked what i wanted told him just that the staff treat me better than they do, he said that he would speak to the store and get the manager to ring me. I don't hold out much hope that the manager will ring me, since they have had over a week. I don't know what to do now.

Spoken to store manager who told me that they had tried phoning me but not left a message. They are going to speak to the staff involved.

Did CS give you points as compensation? I complained when I saw the SA bin one of the random surveys. I didn't challenge it in the shop - long queue and didn't want to hold everyone up - but phoned CS later and was given 500 points.

bellamjp

Originally Posted by Thrifty Ruby
Afternoon to all,

Can anyone tell me if you can cancel an online order on The Boots website or do I have to ring up?
I ordered a Camera last night & have just noticed that today you get 1500 points for a £75 spend & I only got 600 xtra points yesterday. So, I have reordered it again today & used a 500 xtra ponts code so instead of getting 14** points, today I will get 23**..........much better! I now need to cancel yesterdays order! I can't find a cancel button!

Thanks in advance
Debs



Only 500 extra points? If your order is over £75 you could have got 750 extra points or 10% off the total with codes!!

Thrifty_Ruby

bellamjp wrote: »

Originally Posted by Thrifty Ruby
Afternoon to all,

Can anyone tell me if you can cancel an online order on The Boots website or do I have to ring up?
I ordered a Camera last night & have just noticed that today you get 1500 points for a £75 spend & I only got 600 xtra points yesterday. So, I have reordered it again today & used a 500 xtra ponts code so instead of getting 14** points, today I will get 23**..........much better! I now need to cancel yesterdays order! I can't find a cancel button!

Thanks in advance
Debs



Only 500 extra points? If your order is over £75 you could have got 750 extra points or 10% off the total with codes!!

I tried a code for 750 pts & it said that the code was case sensative! So I was happy when the 500 xtra points was excepted! I have just got to get throught to Customer services now

Debsx

moneysaver12

bellamjp wrote: »

Did CS give you points as compensation? I complained when I saw the SA bin one of the random surveys. I didn't challenge it in the shop - long queue and didn't want to hold everyone up - but phoned CS later and was given 500 points.

no i haven't been given any points.

bellamjp

moneysaver12 wrote: »

no i haven't been given any points.

You have to ask. I specifically asked what they were going to offer as recompense.

System

bellamjp wrote: »

Have I missed something? These are £5 each and on 3 for 2 - is there another voucher that makes them almost free, or do they have bonus vouchers inside? Is it not better to wait until the 75% sale after Christmas to buy soap and glory sets?

I'd be surprised to see it in the 75% off sale - it's very popular around these parts!

sally06

SHEILA54 wrote: »

Hi

New offer on .com is 1500 points with £75. Will combine with 750 points on £75 on codes board

http://forums.moneysavingexpert.com/showthread.html?t=764181&page=4

and 1000 points on premium beauty so a possible 3550 points on a £75 spend!!

Thank you SHEILA54:T I think I will place an order this afternoon:D I might even buy a few david dickinsons and get another GWP;) hopefully this one will not be damaged:rolleyes:

I had a nice little surprise in the post this morning. I placed a sub for top sante magazine with www.greatmagazines.co.uk and they sent me a FREE RoC Dermabrasion kit worth over £61:j I love roc too:D

Thrifty_Ruby

Me again...........

I have just spoken to CS & they said you can't cancel an online order! Is this true? She said I would have to return the parcel by post or take it into a Boots store! Will they take back the points?

Debsx

sinw

Just another episode on my boots.com order for 63 x 6 smoothies.....
1. supposed to recieve 21 each, got mismatch of them.... especially peach with 12/08 date on
2. rang cs advised me will send 16 of others free
3. 2 rouge ones turned up form somewhere
4. cancelled another order only refunded third of them had 2 ring again
5. rang not rcvd my 16 free, advised was cancelled will resend (rcvd)
6. advised send peach bak as date 12/08 replace 20 paks
7. no replacement yet, alhough did rcv a refund for 8 other flavor??????
8. rng - oh no - yes - oh no- yes

---

they have lost them???????
9. send in copy return reciept given by po
10. please say a prayer for me its been 2 months now and its getting worse........

help....

although cant complain yet i rcvd 18 paks free and a refund for 8?? at 50% off not 50% and 3 4 2 paid £75 got 25 in points

*LoopyLaura*

mishkanorman wrote: »

I have a make-up pallette (chilli-pepper) which I purchased as a gift for myself but im now having wobbles about the amount ive spent recently will i be able to take it back for a credit/gift card as the make up part of it is still sealed ?? I ordered it from .com and would really like some credit to use for the sale.


TIA

mishka

Not too sure as it'll be classed as cosmetics - I've only had nothing but untold hassle when I've tried to exchange cosmetics (even though it was just because they stacked the wrong colour on the shelf & it was still sealed!) :rolleyes:
Check the back of your receipt though for the terms on cosmetics