TK Maxx - Minimum Customer Service!

alwaysonthego_2

d.edna wrote: »

When you became a volunteer was it a 2 day course and lunchtime refresher?

I think you will find that CAB advisers are very experience and qualified for the work we do. No, it was not a 2 day course, I trained for over a year and still go on training courses to keep up to date with legislation. Any CAB adviser will really resent you saying that because we volunteer our time for free to help the public.

All I can say is you must be clutching at straws and if I wanted to be at the bottom of the gutter with you I could insult your lack of intelligence and your lack of writing skills, but I won't!

d.edna

alwaysonthego wrote: »

I think you will find that CAB advisers are very experience and qualified for the work we do. No, it was not a 2 day course, I trained for over a year and still go on training courses to keep up to date with legislation. Any CAB adviser will really resent you saying that because we volunteer our time for free to help the public.

All I can say is you must be clutching at straws and if I wanted to be at the bottom of the gutter with you I could insult your lack of intelligence and your lack of writing skills, but I won't!

Oh so as long as the cheque cleared you passed.

Reading your past posts your advice is VERY questionable
I will not reply to you no more

alwaysonthego_2

d.edna wrote: »

Oh so as long as the cheque cleared you passed.

Reading your past posts your advice is VERY questionable
I will not reply to you no more

My advice is always backed by references, or I can provide references to back up any advice I give. This is coming from someone who makes up his own laws and legislation up. I am glad you will not reply to me no more because you have nothing worth while saying!

d.edna

alwaysonthego wrote: »

My advice is always backed by references, or I can provide references to back up any advice I give. This is coming from someone who makes up his own laws and legislation up. I am glad you will not reply to me no more because you have nothing worth while saying!

You and Tozer should really click here

alwaysonthego_2

d.edna wrote: »

You and Tozer should really click here

and you said you wouldn't reply back to me!

Ivory_Tinkler

d.edna wrote: »

You and Tozer should really click here

lol

Seriously though, arguments aside, alwaysonthego are you saying that if I purchased say £100 of different goods from TKMaxx, I could go back with one faulty item a few months later with my bank statement and they could trace my purchase using that statement and identify that the item I claimed was faulty was indeed purchased from them?

alwaysonthego_2

What I am saying is that a bank statement is an acceptable method of proof of purchase. If a customer did supply a bank statment TKMaxx could check on their sales system,at the time and date, the customers specific purchases. I did not make consumer law, I am just quoting the information given by Consumer Direct and what I have read on the CAB advisernet.

This is from Consumer Direct, experts in consumer Law and are a government advice agency.

Locate your proof of purchase. If you haven’t got a receipt, you can use a credit or debit card statement or cheque stub. Own-brand goods, something exclusive to one shop (such as a customised carrier bag) or the packaging may prove where you bought the item. If someone was with you when you bought it, they can back you up. Remember - it is up to you to show where and when you bought the clothes.

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/clothes/


From Trading Standards

Find your proof of purchase. A receipt, credit card voucher or cheque stub should be adequate.

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV1016-1011.txt

Tozer

d.edna wrote: »

Oh so as long as the cheque cleared you passed.

Reading your past posts your advice is VERY questionable
I will not reply to you no more

And yours is always spot on....

10past6

Couple of months ago, I made a purchase from Dunelm Mills, the item I purchased came to less than £20.00.

Couple of weeks later, the item was not suitable and I took it back, as I had no receipt I was offered a credit note, I refused the credit not, but was able to give the till where I made my purchase, the time and day I made it, I could even tell them who was on the till.

I thought I had paid by CC, I waited about 20 minutes but they eventually found details of my transaction, turns out I actually paid by cash, based on that I got cash refund

lita

I work for a well known supermarket and we accept bank statements as proof as purchase.
Obviously it is helpful if you can give a rough estimate as to what time you bought the item but we are able to locate receipts and even print them off if the receipt is needed still eg tv with 3 yr guarantee and the receipt was lost.