TK Maxx - Minimum Customer Service!

Pound

d.edna wrote: »

Pound wrote: »

Actually a bank statement would be considered as acceptable proof of purchase if it went to court. A retailer should be able to verify from their records what the purchase was.

Has this ever been tried and won?

I certainly wouldn't accept a bank statement, thats like take used batteries back to currys with a bank statement with a £2k entry and asking for a refund!!

No it's not. Read the second sentence of my post to find out why.

alwaysonthego_2

Pound wrote: »

No it's not. Read the second sentence of my post to find out why.

Locate your proof of purchase. If you haven’t got a receipt, you can use a credit or debit card statement or cheque stub. Own-brand goods, something exclusive to one shop (such as a customised carrier bag) or the packaging may prove where you bought the item. If someone was with you when you bought it, they can back you up. Remember - it is up to you to show where and when you bought the clothes

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/clothes/#named2


Your argument regarding Currys is flawed because if someone spent £2000 there and wanted to return some batteries then the sales assistant would be able to match the date and the amount on the credit card statement with the customer's name on the sales database.

I always advise my client that if they can not find their receipt then a credit/debit card statement is acceptable for proof of purchase. Please check your facts first!

Edit: I quoted the wrong poster this comment was not aimed at Pound

d.edna

alwaysonthego wrote: »

Your argument regarding Currys is flawed because if someone spent £2000 there and wanted to return some batteries then the sales assistant would be able to match the date and the amount on the credit card statement with the customer's name on the sales database.

I always advise my client that if they can not find their receipt then a credit/debit card statement is acceptable for proof of purchase. Please check your facts first!

Edit: I quoted the wrong poster this comment was not aimed at Pound

Listen, the arguement isn't flawed, its an arguement, that statement wont show an item, it will show a shop, location and sometimes the TXN number.

Everytime Ive rang consumer direct they don't want to help they refer me to the retailer again.

How come when I'm reasonable I get things and when people follow the bad advice like the ones of this poster they get no where

Ivory_Tinkler

I must admit I've often wondered how the cheque stub/bank statement scenario could work. For instance, when it is the next sale I buy loads of stuff but it would show on my statement as being one big transaction. How could I therefore prove to next that a single item was part of that purchase? I suppose in next it wouldn't be such an issue as most of their stuff is their own brand but somewhere like TK Maxx sells hundreds of different brands and the stock could have come from quite literally anywhere.

d.edna

Ivory_Tinkler wrote: »

I must admit I've often wondered how the cheque stub/bank statement scenario could work. For instance, when it is the next sale I buy loads of stuff but it would show on my statement as being one big transaction. How could I therefore prove to next that a single item was part of that purchase? I suppose in next it wouldn't be such an issue as most of their stuff is their own brand but somewhere like TK Maxx sells hundreds of different brands and the stock could have come from quite literally anywhere.

Someone who talks sense!!

alwaysonthego_2

I was a sales assisant at Currys and if we brought up previous customers sales details on our sysytem it showed the full sales transaction of the customer, so I know from experience!

alwaysonthego_2

d.edna wrote: »

Listen, the arguement isn't flawed, its an arguement, that statement wont show an item, it will show a shop, location and sometimes the TXN number.

Everytime Ive rang consumer direct they don't want to help they refer me to the retailer again.

How come when I'm reasonable I get things and when people follow the bad advice like the ones of this poster they get no where

So what you are saying is the information on a government website is wrong! You are also saying the advice from the citizens advice bureau is also wrong, but you are of course correct? :rolleyes:

d.edna

alwaysonthego wrote: »

So what you are saying is the information on a government website is wrong! You are also saying the advice from the citizens advice bureau is also wrong, but you are of course correct? :rolleyes:

Seriously just shut up, Im saying in reality no one will take a bank statement

alwaysonthego_2

d.edna wrote: »

Seriously just shut up, Im saying in reality no one will take a bank statement

Seriously no I won't shut up! I am saying in reality that it is perfectly ok in consumer law to use a bank statement as a proof of purchase

d.edna

alwaysonthego wrote: »

Seriously no I won't shut up! I am saying in reality that it is perfectly ok in consumer law to use a bank statement as a proof of purchase

When you became a volunteer was it a 2 day course and lunchtime refresher?