Try Me Free Hunt

Dormouse

ever_the_optimist wrote: »

"How strange that they get the name of their own product wrong!"

Maybe because they are the same company !!! Both Herbal Essences (Smooth and Soft) and Pantene (Smooth and Sleek) are based at the same address in Norfolk ! I have bought both products and got them ready to post off for the MBG ... then I realised the addresses were the same .... I may send them on different days

The majority of MBGs and TMFs are handled by the same 2 or 3 companies, so you will notice using the same addresses a lot. I have to admit I try to stagger my applications too and don't send a batch on the same day.

So yes, it's probably the handling house that got the names confused. Although in this case they actually are made by the same company (P&G), which I didn't realise until now.

Crazyangel

Dormouse wrote: »

I can't see any link to T&Cs other than what's in the 1st post, I'm afraid, and the link doesn't really give you much information. It appears that they are going to refund any pack, but who knows?

I went into Pets at Home today, and only found the TMF flash on the 2kg bags (£4.99) of Go Cat - NOT on the boxes or the bigger bags they had in stock.
There were no T&Cs on the bag, just says to go to the website link already posted.

Crazyangel

As well as the Go Cat TMF offer, in Pets At Home they are doing a 100% satisfaction guaranteed promotion on all of their "Advanced Nutrition" range of food. I saw the flash on all of the 2kg bags of dry cat food, and dry dog food. Even the adult/senior/sensitive etc ranges.

It said the T&Cs on the back, essentially something like if you aren't 100% happy, return the pack and we'll refund the cost.
The cat food bags were on offer, 2 bags of 2kg for £15, but priced about £12 each!

Not sure how much you have to take back before realising that your cat doesn't like it

Couple of pics of the bags (no flash on the pics online, but easily visible on the front instore in the little space on the left of the bag front):

pixie__girlie

Crazyangel wrote: »

I bought mine from Pets At Home. Feliway contacted me following my letter and said that my local Pets At Home will be contacting me and refunding me shortly, although still haven't heard anything from them a few months later - so will be chasing them up soon.

did you have much joy getting your refund crazyangel?

LEJC

Just a heads up on the pets at home large packs of food...Ive not tried this one but previously when I sent a letter explaining why my cat didnt enjoy...could I have a refund letter on a previous promotion...I was told to "return the almost full bag to the nearest outlet for a refund"...
watch out this may be a similar thing..the wording "return the pack "may mean that they require the contents too...

Crazyangel

pixie__girlie wrote: »

did you have much joy getting your refund crazyangel?

Nope, I wrote to pets at home but nothing. Going to write to feliway this week. Did you try the same TMF? Any luck your end?

Crazyangel

LEJC wrote: »

Just a heads up on the pets at home large packs of food...Ive not tried this one but previously when I sent a letter explaining why my cat didnt enjoy...could I have a refund letter on a previous promotion...I was told to "return the almost full bag to the nearest outlet for a refund"...
watch out this may be a similar thing..the wording "return the pack "may mean that they require the contents too...

Thanks for the warning! :beer:

ever_the_optimist_2

Does anyone know if you need a promotional pack to get the refund on Kerrygold ??? I cant find any.

flyer

ever_the_optimist wrote: »

Does anyone know if you need a promotional pack to get the refund on Kerrygold ??? I cant find any.

Pretty sure you need the barcode, so they may check via that?

ever_the_optimist_2

Thanks flyer, I didn't want to buy it (I never spend that much on spread!!) and then find I can't get a refund.