PPI Reclaiming discussion Part III

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redsquirrel2 wrote: »

just got my HSBC letter they have refunded me £3580 im amazed that they actually did it.

cheers for advising me on this a few months back

this is a result of three loans starting in 2001 they have given me a break down of all the refund amounts and how much 8% interst was applied

Hi Red Sqirrel

I am very interested in the detail of the actual sums on how these are calculated--any chance of posting the details or a PM

PS--Di will vouch for me -- lol

LilacPixie

Morning everyone.

It seems like ten thousandyears since I posted on this thread.

Position with me is as follows.

Welcome finance x2 - complaint refered to branch. Manager up held, full refund to be given +interest paid. result. however 6 months on no refund forth coming. I then lodged a formal complaint about it and WFS head officesent standard final respose letter saying no refund due and if I try to complain to ombudsman they will request the complaint is rejected on the ground of not worth persuing. Ireplied enclosing a copy of the BM's letter confirming full refund due andthey responded to me saying as BM was no longer employed by them they could not confirm letter as written by him.:rolleyes: Convenient eh!! They also enclosed a letter they say the BM sent me saying no refund due yet my account notes from after the alledged date comfirm full refund awaiting processing. :rotfl: I am so glad I sent an Sar to them before making my formal complaint. Ombudsman complaint completed and ready to be sent once I get to post office.

Does the Ombudsman rule fairly?? Have I really just wasted everyones time by complaining to them?? Could the ombudsman fine me for time wasting as WFS had basically said don't bother?

Incipience

Send the complaint to FOS, especially if you have proof that the manager agreed

LilacPixie

Incipience wrote: »

Send the complaint to FOS, especially if you have proof that the manager agreed

Thank you. Do you know what the current time scales are for complaint being looked at??

booi666

Good Mornoing all:A

deborah46

Morning all,

Last week i received my first no from Tesco personal finance, 3 days over their 8 weeks. I had already downloaded and filled out the fos form and sent it the previous day. On receiving my response from TPF i wrote stage 2 letter asking them to look at my complaint again giving them 14 days, in all my frustration i posted this straight thru the post box and forgot to send recorded. Do you think i should contact the case officer to see if this has been received and also tell him i have contacted the fos?
Thanks in advance x

pinknico

Yes, you can do that, but it really would be worth sending this again recorded if you really want them to get it, even if they say they have it later thay could deny it when questioned by the FOS.

pinknico

Marshallka, read with interest your article on how refunds of single premiums are allocated. I am wondering how mine with the FSCS will work as I know I would have a cheque sent to me if I won my claim so I assume that would be for payments already paid? And then the loan gets restructured to take off future PPI payments and interest?
Wonder if I could email them and ask or whether I would get the same reply as Di?!!

pinknico

Dreamer, hope you are ok, I really feel for you.xxx

marshallka

pinknico wrote: »

Marshallka, read with interest your article on how refunds of single premiums are allocated. I am wondering how mine with the FSCS will work as I know I would have a cheque sent to me if I won my claim so I assume that would be for payments already paid? And then the loan gets restructured to take off future PPI payments and interest?
Wonder if I could email them and ask or whether I would get the same reply as Di?!!

Glad you read it. I posted it some weeks back but every time someone asks about getting their money back and whether they can have the lot as a cheque it seems some are saying they can ask for it paid however they like. I think this can be misleading sometimes and then people take these complaints to the the FOS and I noted last year that the FOS adjudicators were actually agreeing this too. How can you be paid something back in CASH that you have not paid out in cash.?

If you still owe some of the single premium then this can then be taken from the balance of the loan and the loan redone taking this into account.

I don't know how it would work with the FSCS but perhaps asking them is best.. good luck but that is what is written on which....;)