PPI Reclaiming discussion Part III

kevdodd

masmit wrote: »

hi, nomore
well done with blackhorse, sorry to hear there still being arsholes.
if i was you i would not only question the figures of ppi. question all charges on your account, technically you were not in arrears.[they owe you]
in my dealings with them so far they are underhanded & believe to be above regulation.

Hi masmit

Believe you are having your own problems with Black Horse.

How long ago did your PPI start and have you had a satisfactory response from them yet?

di3004

marshallka wrote: »

This is so strange unless its the FOS who have not sent the letter yet and only just dictated it or something..dying to hear what the answer from the FOS is..;) .

Hi Marshallka,;)

Yes I think its strange too, but shouldn't the FOS have told me the dates etc as I have to count the 8 weeks ? , my letter from the FOS was dated the 12th Nov 2008 and it stated that the details were sent to HFC (to the same person who emailed yesterday)..... , I am waiting for a reply from that guy, but if I have not heard by early this afternoon I will contact the FOS to see what is what.....:rolleyes: , not unless HFC are denying receiving this...:rolleyes:

di3004

cot1198 wrote: »

thanks Di

I will wait and see what happens

Fingers crossed hun, keep me updated of this, cheers.;) x

di3004

marshallka wrote: »

I've accepted their offers now and they are completely correct. This is the calculator that I have used and they are spot on to the penny...

http://brian-stewart.orpheusweb.co.uk/credit/javascript/equalr78-prr.htm

I have now emailed the adjudicator who will be soooo glad to be rid of me lol...:beer: :j

Well done Marshallka hunni :beer: :T :j , bet your happy to get it done with :T xxx

di3004

KELLYJSKY wrote: »

Okay I sent of my standard letter to Barclaycard last week to say I was mis sold PPI as I wasn't told at the time I could buy it somewhere else and cheaper, I was too young and naive at the time and believed I had to take it out to get the card and this is the letter:

FINAL RESPONSE (Its my first letter from them!)

I write further to your letter dated 20th November 2008. I have reviewed your complaint and detail my findings below.

Our understanding of your complaint

I understand your Barclaycard visa account was registers for the payment protection insurance but you have stated that you believe the policy was mis sold and you have asked for a full refund of premiums paid.

Background to the events leading to your complaint

The payment protection commenced on your account on the 22nd November 2003 and you had a 30 day cooling off period in which to examine the document, decide if it was suitable for you and cancel it if necessary

You had never queried any of the charges applied to the account for the previous years and the insurance was cancelled by you on November 20th 2008

What we have done to resolve your complaint:

We have reviewed your individual case and informed you that the policy was valid and agreed to on the 22nd November 2003. I have ordered a copy of your Barclaycard application form showing that you chose to take out PPI. This document is being dispatched under separate cover and should be with you within the next 4 weeks.

Summary:
A payment protection document was sent to you on November 2003 when your account was registered for this insurance. It was your responsibility to read this document and decide if the policy was suitable for you.
Your policy schedule detailing the benefits and exclusions of the cover was sent to you and you had a right to cancel of which you didn't.
The policy was sent to you detailing the full product information and you have been paying premiums ever since this started in 2003. You have been provided life, accident, sickness and involuntary redundancy unemployment. (I have this with my mortgage too)
In these circumstances I must advise that compensation is not applicable

Our conditions of use state that it is your responsibility to ensure that your spending is reconciled each month against your statement.. PPI was shown on each statement since 2003 and communication should have been made to Barclaycard in order to rectify this.
I am sorry if this is not the outcome you wanted, however I hope my explanation is helpful.For the purpose of the financial ombudsman service you may regard this letter as our final response to your complaint.

You will find more information about the financial ombudsman service int he enclosed leaflet. Please note you have 6 months from the date of this letter to refer to the financial ombudsman service for your investigation

Yours Sincerely

Simon Wilkinson

Barclaycard Customer Services

NOW WHAT???

Hi there hun
Sorry to hear this, but hunni its not the end, you should now go to the Financial ombudsman service here:
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

On the above link you will find some forms, or you can ring them to send you these, enclose copies of all correspondence, they will get back to you after a week or so to let you know they have received your complaint form with a ref number, then it should be every 4 weeks you should hear, but as you may know there are very high numbers in complaints regarding PPI currently so it may take a little while, with a bit of luck it will not, however if your struggling financially it may be worth your while informing the FOS about this on the form or on a separate letter to enclose with the form to request for fast tracking.

Post your form by recorded delivery for your proof.;)

Don't worry hun like I said its not the end, you keep going you will get there.

Good luck
Di
x

masmit

kevdodd wrote: »

Hi masmit

Believe you are having your own problems with Black Horse.

How long ago did your PPI start and have you had a satisfactory response from them yet?

from 2000 till now
had final response letter. still not had any documents asked for, total !!!!!! making it hard.
give me a minute going to post somthing hope its useful

marshallka

di3004 wrote: »

Hi Marshallka,;)

Yes I think its strange too, but shouldn't the FOS have told me the dates etc as I have to count the 8 weeks ? , my letter from the FOS was dated the 12th Nov 2008 and it stated that the details were sent to HFC (to the same person who emailed yesterday)..... , I am waiting for a reply from that guy, but if I have not heard by early this afternoon I will contact the FOS to see what is what.....:rolleyes: , not unless HFC are denying receiving this...:rolleyes:

I can now work out the Firstplus actual cost of the PPI as if missold on this basis too that I have now accepted the Co-op redessing on. Its works out I was actually charged a lot less than I thought I was charged by having the PPI...I just wish now that I had not listened to tiggrae and made these accusations to the FOS etc...:o

marshallka

di3004 wrote: »

Well done Marshallka hunni :beer: :T :j , bet your happy to get it done with :T xxx

Di, tiggrae is so wrong in her calculations and we have all listened to her. I hope that someone else on here can also see that. She only ever worked out the cost of the PPI and never ever took the calculations of the settlement into account. I have learn't here to just be careful who you trust. I suppose she did this for a living and not for free.

You have to be able to work out the actual settlement figure with the PPI and without the PPI too.

kevdodd

masmit wrote: »

from 2000 till now
had final response letter. still not had any documents asked for, total !!!!!! making it hard.
give me a minute going to post somthing hope its useful

Hi masmit

Just spoken to the FOS who have informed me that prior to 2005 Black Horse were not a member of GISC and technically they were never regulated by anyone!!!

Foud this quite shocking as i thought all financial institutions HAD to be regulated. apparently not.

As they were not regulated it seem to me that unless Black Horse themselves agree with your claim the only option open is Court.

masmit

morning all
BLACKHORSE PAPERWORK
we take pride in our service we offer our customers. however on occassions something may go wrong-in which case we will want to put it right as puickly as possible. to help us do this we have clear procedures to make sure we deal with your complaint promptly & full detailes will be provided to you on request.if we ars unable to resolve your concearns, the finance &leasing association has a concilation & arbitration part of the scheme which is an out-of-court complaint & redress mechanism for consumer complaints. the arbitration part of the scheme is independently operated by charted institute of arbitrators. if you wish to access the scheme, an application must be submitted to the,
FLA
IMPERIAL HOUSE
15-19 KINGSWAY,
LONDON,
WC2B 6UN
TEL; 020 7836 6511

Nothing was mentioned about this when i contacted the FLA, has anyone heard of or used this scheme.
hope it helps.