Amazon price drops

helen21_2

Dalkirst wrote:

Does anyone have a link for where to email them because as always with Amazon it's impossbile to find these things

I e-mailed them through there site

http://www.amazon.co.uk/gp/help/contact-us/returns-and-refunds.html/203-6472898-6111121

Dalkirst

Thanks to the OP i emailed them and they are refunding me £4.35 from 2 items that have come down in price so it is correct:)

Ken68

Don't know about gift certificates, but am dealing with Kay Steenkamp on 0800 279 6620 over a query with LOYALTY POINTS.

thor

helen21 wrote:

I e-mailed them through there site

http://www.amazon.co.uk/gp/help/contact-us/returns-and-refunds.html/203-6472898-6111121

in the absence of any terms to quote to them, what did you actually put in your email asking for the price reduction refund. Was it basically a begging letter or did you complain about the price drop so soon after buying the product?
I have a possible case for refund but don't know what write when making my request.

VenuS

Oh dear wish ide found this out sooner. I have an item £12 CHEAPER now but order was at the end of Oct :doh: wonder if they'd still honour? hehehe

helen21_2

thor wrote:

in the absence of any terms to quote to them, what did you actually put in your email asking for the price reduction refund. Was it basically a begging letter or did you complain about the price drop so soon after buying the product?
I have a possible case for refund but don't know what write when making my request.

I just complained that a day later the item had dropped by £2 and thought it a stupid expense to wait and return the item and then re-order!

FF99

thor wrote:

in the absence of any terms to quote to them, what did you actually put in your email asking for the price reduction refund. Was it basically a begging letter or did you complain about the price drop so soon after buying the product?
I have a possible case for refund but don't know what write when making my request.

No begging required. A factual email pointing out the price fall and politely requesting a credit for the difference is all that is required. Just say you understand this to be in accordance with their usual policy. I have never had a problem.

Dalkirst

Yep i just asked them if it was true that they do indeed offer the difference back if they knock the price down within 30 days and they said they'd refund me:)

helen21_2

Ive got the £2 quid refund and today it gone back up by £2 :xmassign:

mike55_2

helen21 wrote:

I e-mailed them through there site

http://www.amazon.co.uk/gp/help/contact-us/returns-and-refunds.html/203-6472898-6111121

thanks for the link Helen. but did you ask for 'other assistance'?

i only ask because i want to complain about a delivery being put back twice, once to boxing day till january, and the same one to possibly february now, but i wasn't sure which option to choose, apart from all of them

thanks :beer: