Grrrrrrrrrr Customers

fatpiggy

I'm one of those strange people who tries to round up to a whole pound, but its just a little game really - trigger control practice! However, I've lost count of the times that the pump has bumped up an extra penny as I've shoved the nozzle back in the holder, and my finger was nowhere near the trigger. This, incidentally, has never happened in a supermarket petrol station, usually it is Shell. I once asked the staff about it and they said the machine sometimes keeps pumping just a tiny bit after you think you have finished and I've always thought it was just a neat way of raising extra revenue - a penny on every customer every day would soon pay off my overdraft!

Oh yes, and my debit card was cloned in a Shell station. They dropped it on the floor behind the counter "accidentally" and a few days later the police found my card details "somewhere" they shouldn't have been (refused to tell me where). My friend at work was an early victim of this and it nearly cost her her wedding. She could prove it was done at a petrol station. I am always VERY careful now if I pay by card.

ebsay2000

The simple solution to all this.............

is to spend 9.99 or 19.99 and then when the inevitable pump trickle causes the penny over...........you pay £10 or £20 straight!

oh and if the price stays at 9.99......say keep the change to the poor over worked cashier......it'll make her day!!! Ehh Edna???

d.edna

Idiophreak wrote: »

As I said before, I'd probably mention it, then pay up.

But of course, that's if it's not my fault...which is what I'm getting at.

If I put the hose back in position, look up to check the amount and it says £10.00 - I expect to be charged £10. If I get to the cashier and they asked me for £10.01, I'd mention that it only said £10 once I'd replaced the hose...

But for you to say that's my fault...I'm not sure how it can be, exactly - I've not touched the thing. If I said "it said £10 when I left it" and you turn around and say "oh, ok, we'll get someone to double check that pump", I'd be like "cool, here's my card..." on the other hand, if you turn around and say "Oh yeah, that's your fault" then you'd better believe I'm not paying that 1p. Attitude works both ways - if you start off trying to place blame, I'll do the same thing.

Out of curiosity, what would *you* do in that instance?

What if the cashier asked for £10.10? What if they asked for £20?

How much more than the price on the pump do they have to ask for before you mention something? How much before you start to kick off?

I would, however, always ask to speak to the manager almost immediately. I've worked retail myself, I know a) cashiers get enough crap and b) they really don't have that much power, anyway - so not much point getting at them about it.

Personally I'd say no worries about the penny and deduct it, All depends on the attitude of the person, if they were like the way you described I'd be more than likely be deducting the penny as somethings happened not your fault not ours, no point you loosing out

And as for your What if questions we call them cashier errors

uktim29

ebsay2000 wrote: »

The simple solution to all this.............

say keep the change to the poor over worked cashier......it'll make her day!!! Ehh Edna???

I can tell you now almost all companies don't let the cashiers keep the change when the customer says it. I wonder if the people who say this know it?

d.edna

ebsay2000 wrote: »

The simple solution to all this.............

is to spend 9.99 or 19.99 and then when the inevitable pump trickle causes the penny over...........you pay £10 or £20 straight!

What I actually recommend.

oh and if the price stays at 9.99......say keep the change to the poor over worked cashier......it'll make her day!!! Ehh Edna???

I'm a bloke, and no I can't take, I throw it in the charity box am I a bad person for this

ebsay2000

my mistake.

sorry possum!

d.edna

ebsay2000 wrote: »

my mistake.

sorry possum!

Its ok hunny

Pound

Why don't you just make life easier for yourself and take the 1p cash loss on your till instead of squabbling with the customer over whose fault it is?

Usually you'd be allowed a few quid cash loss in cashier jobs. I always found that the customers that left before you gave them the 1p change made up for the ones that didn't want to pay the penny.

uktim29

Pound wrote: »

Why don't you just make life easier for yourself and take the 1p cash loss on your till instead of squabbling with the customer over whose fault it is?

Usually you'd be allowed a few quid cash loss in cashier jobs. I always found that the customers that left before you gave them the 1p change made up for the ones that didn't want to pay the penny.

Thats not the point though and where do you draw the line? With the amount of times people try and take the !!!! you could quite easily go over a companies limit.#

Also if someones trying it on (which a lot will) letting off will encourage them to do it again although next time they'll try for even more.

d.edna

Pound wrote: »

Why don't you just make life easier for yourself and take the 1p cash loss on your till instead of squabbling with the customer over whose fault it is?

Usually you'd be allowed a few quid cash loss in cashier jobs. I always found that the customers that left before you gave them the 1p change made up for the ones that didn't want to pay the penny.

Cashiers everywhere should quote this post next time they get flagged