BT Basic Line Rental: Get a landline for £4.50/month

beverley1296

Three quarters on the trot my elderly mother has been cut off, due to BTs incompetence, they have added charges she never had to pay and after spending hours talking to someone in a call centre in Mumbai, and being assured this would never happen again IT DID!! and then again IT DID, and again IT DID, then I complained to the BT rep on this site and asked for compensation, as my mum is a pensioner and should not keep getting cut off, the last time she took an asthma attack and could not contact her family or a GP, this is why she has a phone!! Anyway I was told that no compensation was available to us as they had not charged for the connection of the service of £122 which they WERE going to charge her, but the only reason they did not was because she sat waiting for 5 days for BT connection man to show up, even though every day she was promised he would call that day!! Anyhow I contacted once again the BT Rep on here yesterday, and this afternoon I got contacted by BT, by an Irish woman that would not listen to a word I said and talked over me everytime I said something, Sheer ignorance, I slammed the phone down as I was sick of being talked down to, BT call this customer service, as soon as this years contract is up I'm leaving them, I am disgusted with their service and staff.
What is wrong with BT?, I have been with them for about 30 years and I am finding their standards to be appalling.

Jemma-T

beverley1296 wrote: »

Three quarters on the trot my elderly mother has been cut off, due to BTs incompetence, they have added charges she never had to pay and after spending hours talking to someone in a call centre in Mumbai, and being assured this would never happen again IT DID!! and then again IT DID, and again IT DID, then I complained to the BT rep on this site and asked for compensation, as my mum is a pensioner and should not keep getting cut off, the last time she took an asthma attack and could not contact her family or a GP, this is why she has a phone!! Anyway I was told that no compensation was available to us as they had not charged for the connection of the service of £122 which they WERE going to charge her, but the only reason they did not was because she sat waiting for 5 days for BT connection man to show up, even though every day she was promised he would call that day!! Anyhow I contacted once again the BT Rep on here yesterday, and this afternoon I got contacted by BT, by an Irish woman that would not listen to a word I said and talked over me everytime I said something, Sheer ignorance, I slammed the phone down as I was sick of being talked down to, BT call this customer service, as soon as this years contract is up I'm leaving them, I am disgusted with their service and staff.
What is wrong with BT?, I have been with them for about 30 years and I am finding their standards to be appalling.

That makes no sense to me. None whatsoever. A complete ramble.

serpico786

just been informed by BT that BT BASIC has been withdrawn??

can anyone confirm this???

BT_company_representative

Hey serpico786

I can confirm that BT Basic has not been withdrawn. If any BT products are to be withdrawn any customers on that product would be sent a letter informing them that the product is no longer being provided.

Conan
BT Support

Heinz

Hello BT company representative. Why have you disabled your PM facility?

serpico786

BT_company_representative wrote: »

Hey serpico786

I can confirm that BT Basic has not been withdrawn.

Conan
BT Support

Hi Conan,

So i got the wrong information from BT. Can you also confirm whether i can use BT Basic with a 3rd party broadband provider i.e o2?
Also where can i get the application form?

many thanks,

BT_company_representative

Hey Heinz,

We have not disabled our PM facility and are in discussions with MSE regarding this.

Conan
BT Support

BT_company_representative

Hey serpico786,

You can use any other broadband provider with BT Basic and all relevant information can be found online.

Conan
BT Support

PlutoinCapricorn

Serpico, perhaps the BT person you spoke to got confused: it is the BT Light User service that is being wound down and will be discontinued when everyone has come off it.

BT Basic is the new service that replaces LU, except that the terms are different and you need to be claiming certain benefits.

neil9313

Just rang on 0800 800 864 lovely staff, im not with BT but can go over and then go on BT Basic, about 30 days, getting a booklet sent. Was told free calls to 0845 & 0870 at the week end only for up to an hour.