BT Basic Line Rental: Get a landline for £4.50/month

jhp

beverley1296 wrote: »

I have my mum who is a pensioner on BT Basic, as I have taught her how to use the net, I have her on Sky Internet but now they are adding £5 unless you take out Sky Talk, I applied but BT Basic wouldn't let her have it, so a bit of a false economy there.

Yes if you look at the original post it tells you that.

"You are allowed broadband with this line rental, unlike BT's older social tariffs. However you can't use override providers with it. "

Also if she had Sky Talk when she applied for BT Basic she would not have got BT Basic in first place.

You cant expect BT to provide cheap line rental and then you place your calls elsewhere.

1carminestocky

My elderly father just got his quarterly phone bill through and he's still being charged on the Light user scheme. Am I missing something here? Hasn't the LUS been scrapped? I note he's not on a qualifying benefit for the basic scheme so I've been on the lookout to see what BT do with him - he insists on a paper bill so he's gonna get royally shafted (compared to before, of course) if they put him on the 'normal' scheme - so I will then look for pastures new.

darren72

1carminestocky wrote: »

My elderly father just got his quarterly phone bill through and he's still being charged on the Light user scheme. Am I missing something here? Hasn't the LUS been scrapped?

Maybe if you are already on LUS you just stay on it ???

darren72

Anyone know about this ?

Thanks

ah30

Hi all,

Is it clarified that I can get broadband with the Bt Basic package, whether the Broadband be through cables or ADSL?

thank you

BT_company_representative

Hello 1carminestocky,

It sounds like your father was on the Light User Scheme before BT Basic was introduced, if you can PM me his details I can check if he is eligible for BT Basic.

ah30, yes you can have broadband from BT or from any other broadband provider with BT Basic provided broadband is available in your area.

Cheers,

Stephanie
BT Customer Representative

Jemma-T

Well, finally got my first 'Basic' phone bill today which seems correct except for a £3 charge for 1571 which was cancelled ages ago. I've used their contact form about that but am anticipated a Bolly Telecom (BT) reply like I usually get.

Here's the bill: http://img21.imageshack.us/img21/38/btbill1.jpg Does that seem correct to the invoicing gurus out there?

BT are very tiresome but I suppose we have to thank them for this service albeit I've waited more than 6 months for it. I think my last bill was wrong but I don't have the energy to chase it after getting the reply of "I suggest you to confirm all your quarries by dialling the above number." via their contact form email service.

BT_company_representative

Hi Jemma-T,

I have sent you a PM. Look forward to helping you.

Regards

David
BT Support

Jemma-T

Thanks to David, BT's rep, will be emailing you later tonight.

No mad rush replying BTW, I know people are busy

bpinskerb

Hi,

When you are switched over to BT Basic you get a new account number. When I checked my old BT LUS account number I found it £26 in credit because line rental is payed in advance on my old LUS account. They dont automatically offset this credit to your new BT Basic account unless you ask (and know about it). I did and got a cheque in the post.