We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Kaupthing Edge-fixed term deposit, ne1 had theirs broken?

123457»

Comments

  • uk_steve
    uk_steve Posts: 375 Forumite
    its now been 24 days with me :rolleyes: Still Nothing


    Monday the 20th October is the day i tel to break my fixed term account with Kaupthing Edge (ING)
    I have also sent various secure messages to say when can i see my funds being transfered to my normal ke account so i can bacs or chaps my money back to my nominated account, each time we have no time scale for you


    :confused:
    Oh well we only live once ;-)
  • uk_steve
    uk_steve Posts: 375 Forumite
    still not broken 17th Nov.... anybody else in the same boat today?
    Oh well we only live once ;-)
  • sloughflint
    sloughflint Posts: 2,345 Forumite
    uk_steve wrote: »
    still not broken 17th Nov.... anybody else in the same boat today?
    Sorry to hear that.
    I think you need to chase. Mine was inappropriately broken and I chased ( more fool me,should have kept quiet and gained a slightly higher rate of interest).

    They should email head office. When that happened, it was swift but it took two calls to get them to email head office.
  • uk_steve
    uk_steve Posts: 375 Forumite
    sloughflint wrote: »
    Sorry to hear that.
    I think you need to chase. Mine was inappropriately broken and I chased ( more fool me,should have kept quiet and gained a slightly higher rate of interest).

    They should email head office. When that happened, it was swift but it took two calls to get them to email head office.

    Yeah i think i tel again today


    ;)
    Oh well we only live once ;-)
  • uk_steve
    uk_steve Posts: 375 Forumite
    mmmm maybe i meight get somewhere now, i was promiced on the phone it will get broken today:beer:
    Oh well we only live once ;-)
  • Institute_FUF
    Institute_FUF Posts: 7 Forumite
    Will be interested to hear how you get on uk_Steve. Asked for mine to be broken on 6th October and still no action. Insisted that a complaint re Kaupthing's inertia be flagged up for my pending case and also sent letter of complaint last week to Administrators of Kaupthing, Singer & Friedlander with copy to ING - no reply to that either as yet!
  • uk_steve
    uk_steve Posts: 375 Forumite
    Institute_FUF wrote: »
    Will be interested to hear how you get on uk_Steve. Asked for mine to be broken on 6th October and still no action. Insisted that a complaint re Kaupthing's inertia be flagged up for my pending case and also sent letter of complaint last week to Administrators of Kaupthing, Singer & Friedlander with copy to ING - no reply to that either as yet!


    sorry to hear your story makes my 1 look silly in time frame!

    I can say today they did break it, i have just requsted a full transfer to my A+L Account

    it is scheduled to leave tomorrow on the 18th because it was done after 2pm today

    meight sound stupid to you, but i would ring them now because they did do what they said on the phone today for me!

    i did hint i was on a forum and others are getting there fixed savings broken ok, they may do the same for you if you go the same route


    all the best and good luck


    @ sloughflint
    thank you so much for the info! :beer:
    Oh well we only live once ;-)
  • Institute_FUF
    Institute_FUF Posts: 7 Forumite
    Asked for my Term Deposit to be broken 6th October and still waiting. Sent letter of complaint to Administrators & copy to ING Direct. Reply indicates that they have up to 8 weeks to investigate and respond after which I can refer matter to Financial Ombudsman Service - but I need the money now!!!

    Rang again today to try the Steve_UK approach but same old story re no timescales and no promises other than someone will call back. Informed by telephone advisor that she had not had many calls this week re closure of Term Deposits - is this true and if so few why is it taking so long?
  • Institute_FUF
    Institute_FUF Posts: 7 Forumite
    Someone did call back- a very helpful member of KE staff who was sympathetic to my plight and seemed to get things rolling immediately such that I can now see my money plus interest returned to my easy access account - many thanks to 2cats1kid and uk_Steve for their advice. Will now test the BACS water with a small transfer to linked account - need the money for major home maintainance!
  • uk_steve
    uk_steve Posts: 375 Forumite
    Institute_FUF wrote: »
    Someone did call back- a very helpful member of KE staff who was sympathetic to my plight and seemed to get things rolling immediately such that I can now see my money plus interest returned to my easy access account - many thanks to 2cats1kid and uk_Steve for their advice. Will now test the BACS water with a small transfer to linked account - need the money for major home maintainance!



    good luck it should be quick from now (hopefully anyway;) )


    i can say 21st Nov i have now got all my funds:T

    really glad i did these posts because i am sure i still be waiting now

    thanks all
    Oh well we only live once ;-)
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.2K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.3K Spending & Discounts
  • 245.2K Work, Benefits & Business
  • 600.9K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 259K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture