Morrison's Pricing Error's/ Misprice Policy.

mirandamayhem

we have been to morrison's a few times and i'm affraid i don't like it one jot!
We all had a fried breakfast there after my friends hen night, and it's only a small thing but the fried bread was a brown crust!!!
Apparently it's to reduce wasteage, they use the slices for sandwiches and toast, and the crusts for fry ups! What customer really cares about crust wasteage when buying a fry up?? I want proper fried bread! :snow_laug

reason 91 not to shop at morrison's

I don't like the attitude of the staff at all at the one near us. No customer care.

mummysaver

I only go there for the buy one get one free offers, and check them all as they go through the checkout - probably I'm not the type of customer they're really looking for!

lestamunda

mirandamayhem wrote:

we have been to morrison's a few times and i'm affraid i don't like it one jot!
We all had a fried breakfast there after my friends hen night, and it's only a small thing but the fried bread was a brown crust!!!
Apparently it's to reduce wasteage, they use the slices for sandwiches and toast, and the crusts for fry ups! What customer really cares about crust wasteage when buying a fry up?? I want proper fried bread! :snow_laug

reason 91 not to shop at morrison's

I don't like the attitude of the staff at all at the one near us. No customer care.

We had lunch there once, very poor lukewarm food. The deals may be good instore, but the quality of fruit/veg is sometimes very substandard and the number of times I have had to queue at customer services due to mispricing and then just be refunded the owed amount - costs too much in my own bl@@dy time!!!!!!!

Lally

My mum and I recently bought different items and paid separately. She had two errors on her receipt, I had one. Yes, it is a pain having to stand there and wait whilst they go and check if you are right or not.

She makes me check my receipt wherever we shop, and on average about
half the times there is an error of some sort. Usually in their favour, but if its is in ours, we keep schtum!

dazco

I use Morrisons a lot ( Preston ) and never a mistake on my goods. However Idid used to get overcharged dramatically in Southport Somerfield

Helix

If they hadn't removed the electronic lablels that our local safeway had then they wouldn't have the problem of human error so much. It seems crazy really our safeway had just been done up and they had a new pizza area which cooked pizzas in store and they were really nice and it was always busy. Then morrisons took over and replaced it with a pie shop. It all seems to have gone a step backwards in our store, the cafe is worse, the pizza bits gone, the electronic labels went. I don't know why it couldn't have stayed the same and just changed name really it is have been a big waste of money what they have done now.

Sophy

I don't like Morrisons, and miss Safeway too! Our store has gone from being a low-key, pleasant shop, to the point where I think it's more like a maximum security prison! We have to put coins in to get trolleys now, and the entrance barriers are huge, and there are uniformed security guards who pace the shop! It never used to be like this, and the nearby Tesco hasn't had to do any of these things. It's not as if we live in a high-crime zone - most of the other customers when I nip in for some milk are pensioners and vicars!

I also agree about some of the "improvements" being a step backwards. I've been in nice Morrisons stores, but equally, I've been in some ex-Safeways where the electrical sales area is now boarded up, and it looks so dismal. I've noticed a reduction in the type of foods that Safeway used to stock, too. It annoys me, because the more competition for Tesco, the better for us. In the past, when I tried to take advantage of the 2 for 1 type offers, the product tended to be out of stock anyway. I've kind of given up on them now.

paul93anderson

It does seem that Morrison's suffers more than its competitors from the mispricing of goods.

Generally, the problem seems worse and more widespread in former safeway stores, although its not exclusive to those stores. The pattern suggests its down to local management and possibly poor morale. I don't think its down to the number of offers or head office as some stores seem to manage perfectly well in that respect.

Based on the evidence of this thread there seems to be sufficient evidence for trading standards to bring charges against the company. If a company isn't prosecuted for routine overpricing of its customers at a significant number of stores it does make you wonder what Morrison's need to do to fall fail of the current leglislation. Has anyone heard of Morrison's being successfully prosecuted for the mispricing of items? I would suggest that anyone who is a sold mispriced goods in future makes a call to their local trading standards office. In the long term it might result in a better use of time than routinely queuing at Customers services to reclaim the overpayment.

It would also be of benefit to Morrison's because it would improve the relationship with their increasingly disgruntled customers and would improve customer retention, and presumably profits.

Just out of interest and to show a sense of balance - has anyone used any Morrison's own brand products that they can recommend; either because they represent good value or because they taste good or both. To start the ball rolling, I can recommend their A4 refill pads - 200 sheets for 89p, which although it doesn't taste too good seems to me to represent good value. And they have Heinz baked beans on offer until Christmas (end of the year) at 2x 4 tins for £2, which I think is pretty good value.

Personally I don't think there is much genuine comptetion in the UK supermarket industry. Competition is confined to a few headline prices/narrow range of goods and maybe a few areas. And in some areas, such as Morpeth, there are very few alternatives. You don't have to travel very far before any saving on your shop is exceeded by the cost of petrol. In many respects, a good local butcher, greengrocer or market will offer better value for those with the time to take advantage of and/or access to such shops.

I don't think the situaution is helped by the dominance of Tescos - who in most countries would not be allowed such a dominant market position. It really is unfortunate that the opportunity presented by Morrison's aquisition of Safeways appears to have been lost - in fact its made the situation worse.

The fact that 1700 people have read this post in just over 24 hours indicates, I think, the level of dissatisfaction with Morrison's. Maybe a few fines for mispricing might help them to buck their ideas up.

muffinhead

I have learnt to always check my receipt before leaving my local Morrisons - I've had too many pricing c*ck-ups to mention. It is particularly annoying when you get home and find that you've been overcharged and have to march down the shop to get your money back :mad: !

Although I have made a nice little saving recently - they had Xtreme Cheddar (600g) on the shelves, normally retails for £2.99 - the only price on the shelf was for the 250g (which I didn't realise when buying ) so I complained and got my £1.30 back - come to think of it I actually bought 3 blocks of that cheese so I got £3.90 back :snow_grin !

dag_2

To be honest I'm still skeptical about the idea that Morrisons is any worse than any other supermarket. It seems as though paul93anderson has homed in on his local store, started a thread with the word "morrisons" in the title, thereby encouraging people to post more anecdotal reports about morrisons than any other supermarket - and decided that this is evidence that morrisons are somehow worse than any other supermarket.

I've moved around a bit. I wouldn't say that Morrisons is any worse or better than any other - but I have found that the tendency for pricing errors varies a lot from one store to another within a chain. Just because one of a chain's stores is good, doesn't mean that they're all good.

The price labelling of goods happens locally, and therefore mis-pricing is something that central management have got very little control over, as others have pointed out in this thread. Head office can write company policies until they all get writer's cramp, but unless the local management support them, these policies are not worth the paper they're written on.

I used to get quite a few mispricing problems at a Safeway store before it became a Morrisons - but then again, I've had similar problems at a Tesco Metro. Since then I've moved and am no longer within realistic travelling distance of a Morrisons, so I don't shop there any more.

(Correct me if I'm wrong though, but I believe the Wimbledon Safeways has got LED dot matrix displays for most or all of the prices - so I figure this should reduce the chance of mispricing, as long as produce is put on the shelves in the right places.)

My recommendation is that everyone checks all their grocery till receipts, regardless of which store you shop at. I wouldn't go to another store simply because you think they'll have less mistakes - especially if that store is a generally overpriced one, like Waitrose. How is that "moneysaving"?