Morrison's Pricing Error's/ Misprice Policy.

suniil

approch of CS desk always makes me sick! Local morrisons don't have enough counter. After waiting in long queue / passing checkout, again we have to wait in CS desk queue and their attitude really makes me angry

terrierlady

seems to me that this pricing error is wide spread, it certainly happens in our local shop and every week long ques await the cash back from mis charging.
Watch the bill and the offers!!!!
Another little gripe is the way they remove any item thats on offer to another location in the store away from the usual aisle hoping to retain stock.

amanda40

I have stopped going to Morrisons for the same reason - not so much the frequent over charging but the customer service assistants attitude when you point the mistake out to them! Sometimes I think they are giving me back MY money from their own pockets! It got to the stage every time it happened I left hubby with shopping went back into store and removed their price sign and took it to CS and asked for the manager - he got fed up with me removing their signs and getting called to the desk, but it still happened. The last time he gave me my money back twice!!! I shop in Asda now and Lidl (as they have just opened in our town)

whereishergar

Every visit to my local Morrisons you can guarantee a mistake will be made on the receipt, c.services never apologetic just treat it all very routinely, and they say it has to be expected due to the 100's of offers they do! Its amazing how many people do not check their bills, even though I am a Morrisons fan, I think they are the worst for making mistakes and for abrupt c.services staff who treat US as in the wrong!

frisbee

I am a check out operator at morrisons and I never checked my till receipt until i started working there.

It infuriates me when people think they are getting a bogof but really there not because somebody had put a very smilar item next to the special offer item.I always check things as i scan them and check with the customer if i think something should have been bogof, when your sat there day in day out you tend to pick up on whats on offer and whats not. I also point out if somebody has missed a bogof and only picked up 1 instead of 2

My advice is if you know something should be bogof try and catch it as it goes through the checkout, (if your shopping isn't getting hurled at you at 50 mph), that way you won't have to q at cs.

paul93anderson

Thanks for the advice: its always good to hear of things from the other persepctive.

I have to say the errors are so frequent in our local store that i am begining to doubt the accuracy of all the items on the bill. Its relatively easy to remember which items are on BOGOf or special offer but much more difficult to remember the price of other goods and fresh produce.

For what its worth I always find the check out staff to be very pleasant. It seems to be the managers who have an attitude problem. They seem to think that customers get in the way of them doing their job. i soemtimes wonder if they treat customers in the fashion that they do how do they treat the staff they manage?

From the response to this post so far it seems to me that the problem of misleading pricing/ over pricing in Morrisons is very widespread indeed and probably amounts to millions of £'s per year.

dc

Most of the complaints on this thread seem to be about the converted Safeway stores, I know the Penrith one is and the Kendal one I think was an older Morrisons.

I know the Safeway staff were unhappy with the takeover, and perhaps the extra workload by moving up a league in the cut-throat, reduced profit margin world has left them all dissatisfied. I wonder how many were kept on by Morrisons, rather than being thrown out, perhaps they are biting the hand ......? a little bit of getting ones own back?
Or are these newer Morrisons so far from Yorkshire that anarchy rules. This happened to Asda when it moved south, as anyone who knew the Acton store, might agree.

Most Morrisons I know reduce short dated stock as low as 1p to get rid of it, that day, before closing. 30mins before closing is a very monesaving time to shop. :snow_grin

RAMBLER

To be honest I'm not the biggest Morrisons shopper, but I do pop in there for bargins - the store- ex safeway - happens to be by the sea. Anyway I normally get the BOGOF'S and like yourselves hav e noticed the sloppy pricing policy. When I did complain I had to stop a checkout collegue (they no longer have a customer service desk - its been taken away - don't they eant to help their customers?) and was given several sighs as I was explaining.

15 mins later, more sighs, groans and a long wait, I finally got my money back and was told in future it would help if I checked the price whilst going through the checkout!!!

Since when did I become a Morrisons collegue?

Problem is their offers are good (when the price is right) so I guess I will have to take her advice.

freyaluck

when morrisons first opened in our area a year ago , on hearing how cheap it was, I wentand did a weekly shop there, never again!
I had 4 mis priceds products, the staff were rude and the quality of the food was out right disgusting and it wasn't any cheaper than sainsburys.
I will never go in there again for anything.
I remember in particular a bag of pasta that tasted and lookrd like gelatine and some chicken pies that had about a teaspoon of filling in each, 80% of my shopping was binned that week and had to do the weekly shop again this time in sainsburys.
I can't believe they get away with seling such shoddy products.
any way enough of the rant.
hugs
frey

Altarf

There is a simple answer if you are regularly overcharged and get fed up queuing at the customer service desk.

Don't pack your shopping whilst they are scanning it, just watch the prices and offers are correctly displayed on the till. If any are wrong stop the assistant and make them correct it then and there. Once you are satisfied with the correct price, pay the assistant and then pack your shopping.