Can I complain about Daughter's Driving Test?

tomstickland

Just take another test. I don't see what complaining will achieve.

Wig

tomstickland wrote: »

Just take another test. I don't see what complaining will achieve.

1. A refund £60 a substantial amount of money.

2. I would also complain specifically about the examiners conduct, most unprofessional. This would hopefully result in a ticking off to the examiner.

Wig

The_Undercover_ADI wrote: »

Examiners' instructions are always very clear,

And by all accounts are supposed to be altered for some special needs candidates.

but the fact that the candidate had not been prepared for manoeuvres in the kind of situations described only adds to my feeling that he (?) has failed his customer.

I agree.

I suspect due to the lack of communication between the booking dept who were told about the communication difficulty and the examiner the DSA may offer a free re-test. In the meantime - find a decent instructor, one who can prepare your customer properly for the test, and how to ask the examiner for instructions which suit them.

Agreed, the problem will be if the DSA give the OP an emergency slot in the near future, as she is not ready for the test yet (IMHO) it will be another wasted test. A good instuctor would have made sure the test was a special needs test to make sure his student is getting what they need.

OP should push for a new test in 3 months + time or just a refund. And get a new instructor, this one is obviously useless.

Inactive

Wig wrote: »

The DSA are obviously happy and capable of discussing the issue via the mother. I'm not sure why you are persisting with this after that fact has been made clear.

See post 76 above, they do require a documented approach as I suspected, why the Daughter cannot do this herself is unclear tho', she has no problems with the written word, and it will be " first hand ".

Clearly they will take more notice if the actual test candidate ( the Daughter ) approches them with first hand information.


All we have here is one side of a debate, coming from a 3rd party, yet you seem quite ready to make a decision about the examiners actions, based on such loose information.
:rolleyes:

photome

Inactive wrote: »

See post 76 above, they do require a documented approach as I suspected, why the Daughter cannot do this herself is unclear tho', she has no problems with the written word, and it will be " first hand ".

Clearly they will take more notice if the actual test candidate ( the Daughter ) approches them with first hand information.


All we have here is one side of a debate, coming from a 3rd party, yet you seem quite ready to make a decision about the examiners actions, based on such loose information.
:rolleyes:

Not sure if you are married or have kids. If you are/have, would you ever write/complain on their behalf or would you tell them, its your problem so deal with it!

beachbeth

The_Undercover_ADI wrote: »

Personally I suspect that the examiner's temperament may have had something to do with the imbecile of an instructor who tells his customer that she will fail because she's got a certain examiner. Highly unprofessional. It has been suggested that this may have been because he felt that she would fail - quite possible.

He didn't tell my daughter anything until after her test. After my daughter had spoken to the examiner herself before the test and had been brushed off, she realised she was with someone who was in a bad mood. They came across another learner at one point in the test who was reversing around a corner and the examiner said "Come on! Come on!" and waved her out of the way because it was the corner she wanted my daughter to go round! My daughter doesn't lie and make things up like this and it sounds like unprofessional conduct to me.

Apart from this, theres no getting away from the fact that she wasn't treated as a special needs candidate, which she should have been.

tomstickland wrote:

Just take another test. I don't see what complaining will achieve

I may get a refund?

katiekittykat

Just out of interest - what will you do if she fails again?

beachbeth

katiekittykat wrote: »

Just out of interest - what will you do if she fails again?

Carry on with the practise with us and her lessons and try again. Go over and over whatever it was she failed on so that she won't fail on the same things again. If she is put down as a special needs and still fails then its just tough! But at least she will have had the test she should have had and we can't complain then can we?

Hintza

Just a quick point. I have instructed 4x4 off-road for a number of years and have found folk that can drive and have driven for years can fall apart under stressful situations. Easiest to teach were nearly always non drivers

In many instances you ask them to turn right and they turn left. I got round this problem by saying "turn left" whilst holding my hand up pointing left. Saved a lot of hassle.

Wig

Inactive wrote: »

See post 76 above, they do require a documented approach as I suspected, why the Daughter cannot do this herself is unclear tho', she has no problems with the written word, and it will be " first hand ".

post #76 shows they are happy to deal with the mother (the person who no doubt paid for the service that was not provided). There is no need for the daughter to do the work involved in obtaining a refund. I suspect if a formal complaint about the examiners attitude were to be made then at some point the daughter would have to make a written statement. As there is no need for the daughter to be involved -for a refund- I can't for the life of me understand why that aspect of this thread is so important to you. It really is insignificant, if at any stage in the process they really need to speak to or have the daughters signature then I'm sure the DSA will ask for that.

Clearly they will take more notice if the actual test candidate ( the Daughter ) approches them with first hand information.

Absolute rubbish, post #76 has indicated they are happy dealing with the mother -the person who paid for the service no doubt.

All we have here is one side of a debate, coming from a 3rd party, yet you seem quite ready to make a decision about the examiners actions, based on such loose information.
:rolleyes:

Why would anyone come to a board asking for advice and lie about their situation? It would serve no purpose, the advice they recieved would not be relevant. If someone believes they have recieved poor service on grounds of A, B & C, asks for advice on how to challenge an organisation on A, B & C recieves advice on challenging on the basis of A, B & C went wrong in the service that was recieved, and follows through with that advice in the action they take against the organisation alledgedly at fault. THEN it becomes the organisations responsibility to investigate the claim and take appropriate action, since THEY are in a position to do that.

WE, however, on this board are in NO position to decide that what is being told to us as the facts of the matter are true or not, other than to correct an OPs understanding of their lawful rights and the procedures of organisations that we know of and that the OP may not know of. And thus we may be able to help by saying Although A B & C happened, it is perfectly normal and nothing you can do about it.

What we cannot do is tell the OP that A, B & C did not happen. Because OP is telling us that A, B & C did happen and will be basing their claim on it having happened.

And for the record, I don't consider the quotes of the examiner words to be "loose information" I see no reason why the OP would have that incorrect. Not that I consider it relevant if it is correct or not, (see above 3 paragraphs).