Can I complain about Daughter's Driving Test?

katiekittykat

beachbeth wrote: »

Carry on with the practise with us and her lessons and try again. Go over and over whatever it was she failed on so that she won't fail on the same things again. If she is put down as a special needs and still fails then its just tough! But at least she will have had the test she should have had and we can't complain then can we?

Ok fair enough - thanks xx

viccig

I think its such a shame that the op came on here asking for genuine advice on a situation that has caused her daughter distress and has ended up being grilled on the severity of her daughters special needs!!

P.s examiners do make mistakes, mine yelled at me to break half way through my test thinking I had gone through a red light when I hadn't! When I pointed out the queue of traffic I was holding up at the GREEN light he calmly asked me to continue. :eek: I was shaking so much!

I passed the test first time, but I always wonder if I would have, had he not made the error.

I certainly would have complained about the situation had I failed!!

Conor_3

photome wrote: »

Not sure if you are married or have kids. If you are/have, would you ever write/complain on their behalf or would you tell them, its your problem so deal with it!

I have kids. They get told to fight their own battles. I'm here for advice and help if they want it but they've got to do the legwork for themselves. If you do everything for them, they'll never learn will they?

Do it all for them when they're effectively adults and you have my sister in law who is always around asking about the most stupid things because she hasn't a clue as everyone has done it for her in the past.

Inactive

photome wrote: »

Not sure if you are married or have kids. If you are/have, would you ever write/complain on their behalf or would you tell them, its your problem so deal with it!

Indeed I am, I also have a Daughter, there is no way that I would get involved with any of her problems in this way, certainly I would not be writing letters / email on her behalf when she is quite capable herself, yes I would offer advice if asked.


I see it as part of growing up, I agree with Conor ( for a change ) on this, do it all for them, they will never have any confidence or be able to cope on their own.

Much of this pampering is at the root of all of this I suspect.

Inactive

Wig wrote: »

What we cannot do is tell the OP that A, B & C did not happen. Because OP is telling us that A, B & C did happen and will be basing their claim on it having happened.

.

But, the OP was not there, she is only getting part of the whole story, there are always 2 sides to every story.

The information that the OP has, and has given us is only " hearsay ".

That is second hand information.:rolleyes:

beachbeth

viccig wrote: »

I think its such a shame that the op came on here asking for genuine advice on a situation that has caused her daughter distress and has ended up being grilled on the severity of her daughters special needs!!

This is how I feel. This thread has become quite a farce and I keep laughing everytime I log on and see it is still going!!! I was originally interested to know if anyone else had experienced not being treated as special needs when they should have and how they got on if they complained. (Although I did moan a bit too about her awful examiner too.)

Wig wrote:

Absolute rubbish, post #76 has indicated they are happy dealing with the mother -the person who paid for the service no doubt.

True. They at no point said "Can your daughter send us an email/letter"

There are many different 18 year olds around, some mature and some not. My eldest daughter at the same age would have sorted it all herself with advice or help from me if needed. However, my youngest isn't as mature as other 18 year olds and so I give her more help. She finds it hard to convey a point to people whether she is talking to them face to face or writing it. Sometimes when she has to ring an organisation who won't speak to me (such as her bank or mobile phone company) I actually write down what she must say so that she can read it off and not forget anything as she gets a bit flustered and forgets what she needs to ask. This should change as she grows and gets more confident. I always encourage her to sort things out herself if she can.

I know Im receiving the info re her test from my daughter and wasn't there at the time but she isn't the type to make things up. All the grilling Ive had here about her special needs is irrelevant. She has special needs - she has legal documents to prove it. It isn't something that Ive made up. As Wig says, you have to take what people say on these forums at face value and then try to help as best you can. There are people on this thread who must feel they were losing an argument and had so had to make new arguments up which had nothing to do with my original request.

The DSA are looking into it and will either refund or not. I will wait and see.

Wig

Inactive wrote: »

But, the OP was not there, she is only getting part of the whole story, there are always 2 sides to every story.

The information that the OP has, and has given us is only " hearsay ".

That is second hand information.:rolleyes:

"The other half of the story" will be on the part of the organisation in question (applies to all threads of this nature on MSE and on the internet). The ONLY person in a position to question and investigate "the other half of the story" is the person from the organisation who is dealing with the complaint.

You and anyone else on this thread are not in that position.

If that is your attitude then I have to ask you, why are you here? If you don't believe what people say, then how do you possibly hope to offer any help? It all becomes pointless when you enter every thread not believeing the OP. Why bother to read the threads in the first place?

"The information that the OP has, and has given us is only " hearsay ".
That is second hand information."

So what? Are you telling us that the OP is incapable of relating to us what the daughter has told her? Or are you saying the daughter could be wrong? Either way what use would it be to speculate on such things? The OP is going to make the complaint, with the knowledge from people here who believe she has a right to refund. The other side of the story will be investigated by people in a position to do so. And they have already admitted there was an error. Do you think the OP is lying when she told us they had admitted an error has occured?

lauren_1

The OP has clearly stated that she (the girl) has trouble understanding simple things like left and right and cannot understand spoken instructions well but apparently can recite word for word what happened in her test and that being the 100% truth.

beachbeth

lauren_1 wrote: »

The OP has clearly stated that she (the girl) has trouble understanding simple things like left and right and cannot understand spoken instructions well but apparently can recite word for word what happened in her test and that being the 100% truth.

She does understand left and right she just confuses the two sometimes when under stress. When given instructions she needs a little more time to digest the spoken instruction. But she has no problem with her memory and recalling what people have said to her.

beachbeth

beachbeth wrote: »

She does understand left and right she just confuses the two sometimes when under stress. When given instructions she needs a little more time to digest the spoken instruction. But she has no problem with her memory and recalling what people have said to her.

Here I go again discussing my daughter's problem. Can we just drop it now and just take it as red that she:

1. has a difficulty similar to dyslexia (which she has) and:
2. that the DSA have provision for dealing with such difficulties (which they do) because it doesn't affect driving skill and:
3. the provision wasn't given.

No point discussing her difficulty any more or arguing about it. Its there and you should all be glad if you haven't got dyslexia or anything similar causing you a daily problem in your lives.