help needed! can this laptop be sorted?

gill07

can anyone offer any advise please. my stepdaughter has a dell latitude d600 laptop. i havnt got a clue what she has done but it wont load at all. it either sticks on windows xp logo page or blue screen comes up saying C0000221 imagekernel32.dll is corrupt. the headerchecksum does not match the computed checksum.
we do not have recovery disc but have a windows xp disc ( not the one from when we bought it because it was 2nd hand and came with nothing. ) but it wont run the cd even when i try to set it to boot from cd.
is there any way to sort this or has she totally ruined it
thanks gill

gill07

hi
it wont go into safe mode. just cant get anything to happen

gill07

sorry forgot that. its a copy . cant afford legit at mo

gill07

i will check if it boots on my pc. but it will have to be tomorrow. thank you for help so far i will let you know what happens

gill07

have just tried it and it runs fine on my pc. could you talk me through how to change to boot from cd just to make sure i did it right, i pressed f12 then changed boot from cd to top of list

purplelotus

My dell inspiron 1525 is having issues at the moment - to save you the hassle of being on hold for 45 minutes you can do exactly what I was told to do. It was completely useless for me because I know my problem is with the software, but yours might be a hardware issue: hold down the fn button (bottom left on keyboard) while you turn it on, you can let go of it whehn computer is on, it will run some diagnostic thing to tell you if your problem is with the hardware of software...
That's if you have the same buttons as me!

westiea

Try this - http://www.fullandfree.info/software/erd-commander-2005/

Download n burn ERD commander. It is a great (and easy) little program that boots dead systems in the style of windows. It allows remote recovery and talks u through either reparing or cleaning ur system.

westiea

http://www.fullandfree.info/software/erd-commander-2005/

applogies for previous missing parts!!!

gill07

hi thanks for the link for erd commander. if i click on it it gives 2 downloads. which one do i use? also a lot of people seem to be asking for a password for it. will i need one and how do i get it. i take it that when i download it and burn to disc i then put disc in problem laptop is that right
many thanks

gill07

when i ran the test pressing fn button as suggested in #11 it came up start dst short test
result fail
error code 1000-0146
msg: unit 0:dst log contains previous errors


when full test was attempted it came up
no diagnostic utility partition found

gill07

my last post was referring to what happened when i pressed the fn button as suggested in post #11.
and i have got boot from cd in bios menu but it is still not booting the cd.is it because it a copy? and would the same happen if i put that erd commander on a cd