mad brits who que

uktim29

Smashing wrote: »

It is rather irritating when the queue is halfway down the aisle and yet there are plenty of staff wondering about working very hard at trying to look like they are actually doing something.

Yes, I'm talking to you Asda.

You can't not fill up a shop. Customers will always decide shop floor staff don't need to be doing what they're doing or decide they don't think they're doing anything. But they don't actually know what really is going on. It's easy to stand there and guess and pretend your an expert.

Smashing

ShelfStacker wrote: »

How do you know they aren't doing something?

How do you know if they're actually trained to work on a till?

Because I used to work there and knew very well that they spent at least 50% of their shift gossiping in the stock room.

uktim29

Smashing wrote: »

Because I used to work there and knew very well that they spent at least 50% of their shift gossiping in the stock room.

What might have happend on one occasion where you once worked doesn't mean it's the same everywhere.

Your original post spoke of shop floor staff, now you're talking about staff being in the stockroom.

Smashing

uktim29 wrote: »

What might have happend on one occasion where you once worked doesn't mean it's the same everywhere.

Your original post spoke of shop floor staff, now you're talking about staff being in the stockroom.

If you want to argue this point, then I'm perfectly willing to. These people were rather proud of the fact that they did !!!!!! all, were meant to be on the shop floor but thought nothing of !!!!!!ing off elsewhere to look busy.

Queues are iriitating - it's not the shops fault, but it's perfectly understandable that customers feel a bit narked when there is a whole crowd milling around or chatting in the baked bean aisle.

It's part of customer service - seeing things from the customers point of view. Doesn't excuse ranting and shouting, but I defy anyone not to get a bit annoyed having to spend 15 minutes queueing to buy a rapidly defrosting tub of ice cream.

aqueoushumour01

none of us like to queue but it has to be done otherwise there would be pure anarchy. Companies could hire more staff but they'd be standing around doing nothing most of the time, only being of use during the busiest periods.

Also, there's no incentive for a worker to work more quickly as the job's paid by the hour, not customer satisfaction. I know a large number of staff who work damn hard regardlesss, but as a general rule there isn't the incentive to turn customers over quickly.

I think we are all victims of our own politeness. Companies know we expect to wait so can reduce costs by employing fewer people than that required to move customers through the queues more quickly.

Kavanne

THE_LONE_RANGER wrote: »

Also the break time rule is abused by many employees especially the smokers and those with weak bladders.

I ONLY go to the toilet OUTSIDE of my break IF there are others available (I work in what is essentially a call centre environment so I am aware of queues and availability constantly) Gah. Everyone has the right to use the toilet though. Would you rather an assistant urinated on your shoe out of desperation? (extreme yes, but so is your assertion)

uktim29

Smashing wrote: »

but it's perfectly understandable that customers feel a bit narked when there is a whole crowd milling around or chatting in the baked bean aisle.

Thats the point though, you're just saying that but most of the time that won't be the case!

It's like you're saying everytime theres a queue then there must be staff somewhere chatting, which is rubbish.

uktim29

aqueoushumour01 wrote: »

I think we are all victims of our own politeness. Companies know we expect to wait so can reduce costs by employing fewer people than that required to move customers through the queues more quickly.

Or victims of greed? Companies are forced to provide goods/services at the cheapest possible rate as the consumer demands it.

Brooker_Dave

THE_LONE_RANGER wrote: »

Went in to town today massive que in the bank , massive queue at petrol station, massive queue in the supermarket WHY?? all queing like a bunch on tounge draggers and they seem happy about it SHOUT OUT LOUD I SAY im not having it get more staff on , cut there breaks make them work through .

And people said I was a troll.........

DCFC79

Smashing wrote: »

It is rather irritating when the queue is halfway down the aisle and yet there are plenty of staff wondering about working very hard at trying to look like they are actually doing something.

Yes, I'm talking to you Asda.

maybe they're not checkout trained or is everyone trained at asda