ICICI Bank

KennyVader

I'm afraid I'm definitely thinking of pulling out of ICICI, not because I think there is any danger of them going under, just the ridiculous unavailability of their web service. Putting "we're safe because we're FSA" on the front page isn't good enough, get some new servers in if you want customers to stay. I have lost confidence in their IT abilities.

light

How weird is this !! When I log on to the ICICI website from home using virgin broadband it's lightspeed and my Barclays internet banking is slow however at work it's opposite ?

KingL

Time of day seems to make a difference. I was tearing my hair out with it about 10am today and yesterday. By midday, it's been OK for me. I reckon I'll give 'em a couple of weeks to sort the IT side out. The helpdeskers sound like they recognise the scale of the problem and someone is finally working on it.

btw, if you get the message 'you have reached the maximum number of login attempts, you may contact our helpdesk' then it doesn't mean that your user i.d. has been locked out.

light

Thanks for that I will take your advise, I have quite a lot of money with them I was nervous over the weekend however reading the latest info on the bank and what the other comments have been I will stick with them for now.

KingL

My solicitor has advised me to point out that that wasn't intended as, and should not be construed as being, 'advice'.

EalingSaver

light wrote: »

How weird is this !! When I log on to the ICICI website from home using virgin broadband it's lightspeed and my Barclays internet banking is slow however at work it's opposite ?

There IT is definitely weird. Either complete bag of **** or completely fine. At the moment seems to be going at the speed of light - all things relative of course - whereas this morning I gave up.

verdie

Well if you are thinking of taking money out then make sure you give them plenty of time. I had a fixed rate but breakable bond. You can, in theory, close it down within 24 hours via the website. That didnt work for me. I had to phone them repeatedly. Then bizarrely, they have now sent the money to my old linked account even though I have been regularly doing in and out transfers over the last year using a new linked account.

Its taken five working days to get my money out of ICICI, endless phone calls and hours trying to get their website to work. I'll end up paying two lots of CHAPS - from ICICI to old linked and then old linked to new. I wanted to get my money out as most of my savings are now locked into icesave and kaupthing and i wanted to make sure something was available. Now though, I'm just relieved to get away from ICICI as I think they are shockingly incompetent.

[Deleted User]

ICICI UK's servers are hosted in India. You will notice the same crappy speeds while trying to access most sites that are hosted on servers located over there.

Steve_xx

verdie wrote: »

Well if you are thinking of taking money out then make sure you give them plenty of time. I had a fixed rate but breakable bond. You can, in theory, close it down within 24 hours via the website. That didnt work for me. I had to phone them repeatedly. Then bizarrely, they have now sent the money to my old linked account even though I have been regularly doing in and out transfers over the last year using a new linked account.

Its taken five working days to get my money out of ICICI, endless phone calls and hours trying to get their website to work. I'll end up paying two lots of CHAPS - from ICICI to old linked and then old linked to new. I wanted to get my money out as most of my savings are now locked into icesave and kaupthing and i wanted to make sure something was available. Now though, I'm just relieved to get away from ICICI as I think they are shockingly incompetent.

Oh well if you think ICICI are incompetent then you should avoid Abbey Santander, as they're brilliant at incompetence.

DocProc

Savers might like to read the latest information on ICICI Bank Limited:

http://finance.google.co.uk/finance?q=BOM:532174

Share price seems steady. It has risen during each of the last three days and so is now off the bottom. (Up 5.13% today)

Credit rating seems OK: AAA/FAAA (Crisil)

Liquidity seems OK.

Bank Status: "ICICI regains most valued private bank status"

From the link above: ...... "ICICI Bank's UK subsidiary has no high risk sub-prime securities and enjoys robust asset quality and liquidity," Moody's said in its latest report.

Crisil said ICICI bank has adequate liquidity. The bank generally maintains an excess statutory liquidity ratio (SLR) of around 1 per cent and has liquid investments in excess of Rs 1,000 crore.

In addition, the bank has access to call money markets with a daily limit of Rs 48,000 crore. Although the present liquidity scenario is expected to put pressure on the bank's short term asset-liability management, it said.

ICICI Bank has sufficient liquidity, it said, adding, the bank's loan exposure in its international banking operations is predominantly to Indian companies."