Kaupthing Edge CHAPS Transfer

Celt08

Squibbler wrote: »

Wanna Swap? I just got the latest MSE email...

Maybe they're sending out the emails according to when we withdrew our money - so the first ones to receive the email should get the money first. It's just a theory.

Friday seems so far away ...

jrs101

UPDATE: TUESDAY 14TH OCTOBER, 16.00PM


PAYMENT UPDATE
We have been working hard to restore normal service for Kaupthing Edge customers and resolve the issues around delayed payments.
In addition to the payments already made, we are now able to confirm that all payments will arrive in their destination bank account by close of business Friday 17 October. There are a very small number of manual payment instructions which are still being processed and which will take slightly longer.
Once again we apologise for the inconvenience and distress this delay has caused. It has taken us longer to resolve the issues at Kaupthing Edge than we expected due to the significant disruption caused when the business was taken into administration. Understandably, customers have been asking for clarification on when this issue was going to be resolved, but this is the first time we have been in the position to give firm assurances.
Thank you for your patience and we can confirm that customers will not lose interest as a result of this delay.

jrs101

[FONT=Verdana, Arial, Helvetica, sans-serif]To view images from ING Direct please click on the boxes below [/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]INGDIRECT.CO.UK[/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]PAYMENT UPDATE [/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]Dear Customer [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]You may be aware that a small number of customers have experienced some issues in the processing of payments on their accounts. We are pleased to inform you that we have been working hard to restore normal service for Kaupthing Edge customers and to resolve the issues around these delayed payments. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]In addition to the payments already made we are now able to confirm that all payments will arrive in their destination bank account by close of business Friday 17 October. There are a very small number of manual payment instructions which are still being processed and will take slightly longer.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Once again we apologise for the inconvenience and distress this delay has caused. It has taken us longer to resolve the issues at Kaupthing Edge than we expected due to the significant disruption caused when the business was taken into administration. Understandably, customers have been asking for clarification on when this issue was going to be resolved but this is the first time we have been in the position to give firm assurances.

If this issue has affected you, I would like to thank you for your patience and confirm that customers will not lose interest as a result of this delay.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Yours sincerely, [/FONT]


[FONT=Verdana, Arial, Helvetica, sans-serif]Johan de Wit
CEO, ING Direct UK [/FONT]

Squibbler

Celt08 wrote: »

Maybe they're sending out the emails according to when we withdrew our money - so the first ones to receive the email should get the money first. It's just a theory.

Friday seems so far away ...

Reminds me of a song...

10yrsoldersaver

just got the 2nd email too addressed to me personally, not just email address so they know who we all are:-)

billesniper

Just got second email, one step closer.

ES10

Squibbler wrote: »

Nah - I'm a G... maybe they're working backwards through the alphabet.. or maybe using the Chinese alphabet or something?

Actually , don't worry about it, I've just read through it - it's just a generic email, beacause it says at the bottom ..

If this issue has affected you, I would like to thank you for your patience and confirm that customers will not lose interest as a result of this delay.

..and it's not addressed to me personally just says ....Dear Customer

billesniper

Sorry, Mine just says dear customer but we live in hope.

10yrsoldersaver

ES10 wrote: »

Actually , don't worry about it, I've just read through it - it's just a generic email, beacause it says at the bottom ..

If this issue has affected you, I would like to thank you for your patience and confirm that customers will not lose interest as a result of this delay.

..and it's not addressed to me personally just says ....Dear Customer

So does mine its just info at top ( The TO: bit)has my name where usually its just email address. just makes us all feel a little happier.

jdcs

FWIW, Just got the payment email albeit it says it was sent 18 hours ago.