Kaupthing Edge CHAPS Transfer

Celt08

I don't think anyone is blaming Martin.

A lot of people on here think he could give some advice now that's all....

No point getting agitated with people cos they are concerned about their savings.

brydlesmansteve

TypeR wrote: »

Erm, I think what the user is saying is that since we have been told we will get our money, nothing has happened and I have to agree - with Martin's connections in the media he should be ensuring MORE is going on - it's just not happening, and it's not on.

Yes I put my money in there, I accept that - but the least he could be doing right now is shaming them in to action, much like the bank charges the PPI.

People are missing REAL money here, this is not about making sound decissions or advice anymore REAL money is missing!!!

Fair enough, I accept that.

I am missing some REAL money too. We have been told that our money is safe and guaranteed. I just dont understand why people are going OTT

drmaslam

I can see two people getting really unpopular in this fiasco - Martin (KE was one of the site's sponsors) and Mr de Wit (chairman of ING-Direct). Both haev been more or less silent in this fiasco - Mr de Wit must have had some greed in taking over KE. Personally I will not bank with ING at all once I receive my money.

poodlediva

Can anybody confirm addresses for ING CEO etc as my emails have just bounced back. thanks

POR_2

hometune wrote: »

Scandalous!!!! Get Martin on the case!

For all we know, Martin might be taking a sabbatical in the priory. :eek:

brydlesmansteve

poodlediva wrote: »

Can anybody confirm addresses for ING CEO etc as my emails have just bounced back. thanks

Seriously, what is that going to achieve?

:question:

fredhaben

brydlesmansteve wrote: »

I am missing some REAL money too. We have been told that our money is safe and guaranteed. I just dont understand why people are going OTT

If you look through the archives, the mood was pretty relaxed on Friday. It's only the fact that ING Direct seems to have stopped making transfers yesterday (as KE did a week ago) that's raised anxiety levels again.

Kaupthing Edge was telling us that our money was safe on guarantee even as they knew they were insolvent (and had, for example, stopped processing transfers for that reason without telling us). That's why people are a little jumpy and not quite able to relax with 100% confidence when ING Direct is saying the same thing.

For the record, I am trying hard to relax and forget about the missing money - but I am nervous, and will be till I see the cash in my account.

Celt08

brydlesmansteve wrote: »

Fair enough, I accept that.

I am missing some REAL money too. We have been told that our money is safe and guaranteed. I just dont understand why people are going OTT

we need answers that's all.

If you don't want to see people's so called OTT comments no need to read them.

miserable_ol_so_n_so

refusnik wrote: »

Since former KE savings are now protected by Dutch savers guarantee, isn't it time to assume that ING has defaulted on their responsibilities and request a compensation directly from Dutch financial regulators (with a copy to ING?)

There is nothing to be gained by pestering telephone girls.

ING are in default, not having settled transfers out in good time.

Yes we should do something along this line. The best way is to publicise the fact that ING are in default. Perhaps other ING customers will then realise this bank is defaulting. If that starts a run on ING, then so be it. ING have brought it upon themselves. No bank can survive a run as they never have enough money to pay everyone at the same time. The Dutch authorities will then have to look into the matter. It will also send a signal to any other ING customers what sort of bank ING really is.

timkevan

I am another who completed a CHAPS last week and had the money and the fee deducted from my account without it then getting to my other bank. Thank you to everyone here for their helpful comments.

I filled out Kaupthing's help form which says they aim to get back to you within 24 hours but there has been no response and the telephone number has been engaged. I fully understand that these are unusual times and that ING will be having to get the information from Kaupthing. However, what I find extraordinary is that neither ING or Kaupthing have either emailed, phoned or sent a letter explaining the situation.

As it stands Kaupthing appear to have taken the money from my account with a written promise that it would be credited by the end of the day (via CHAPS). They have breached this promise and sent me no explanation as to where it is at all. If, by way of analogy only, I handed even £1,000 (and the amount was far more than this) to let's say an employee to take to the bank for me and then that employee ran off with it for a week without any explanation I would imagine the police would be involved. Now I am absolutely not suggesting that ING or Kaupthing have committed any crime but I am shocked at the way they are dealing with this situation and very surprised that neither the Dutch nor the English authorites appear (at least publicly) to have been involved.