Kaupthing Edge CHAPS Transfer

ES10

Still no money this morning :mad: Initiated on 6th but came out my account on the 7th annoyingly!

Phoned ING for update ...is it my imagination or are they becoming less helpful ?...wouldn't even let me speak to a supervisor ..but they did say that the backlog would be cleared this week

poodlediva

No reason why chaps can't be sent on a Saturday either. Other banks manage it.

zaphod_beeblebrox_2

Sitting at laptop for 7 days, havnt got my money but now a dab hand at 'Chicken Invaders 3 - revenge of the yolk'

Tabsy_2

Has anyone managed to get an answer to the question re. the CHAPS fee being refunded?

brydlesmansteve

poodlediva wrote: »

No reason why chaps can't be sent on a Saturday either. Other banks manage it.

KE do not clear their own payments as they are an agency bank. This is possibly why they are unable to process CHAPS on a Saturday.

Celt08

I don't think I'll be saving with ING after this experience -
I am staying positive as it's the only way to be (it could've been much worse i.e. could've gone bust) -
but I seriously need access to my savings to pay important bills.

ES10

LuKeNuKuM wrote: »

mornin all,

who's for an virtual coffee? my shout.

Can I have a shot of rum in mine???

SueSue_3

Just got off the phone to Vicky at KE (after a 23 minute wait on an 0845 number, nice little earner) who cheerfully tells me that ING can give no confirmation of when transferred funds from the 7th will arrive into the other account but stated that it might not be this/next week. Asked if that possibly meant next month/year she said she couldnt rule it out.

She said that compensation would be paid for lost interest. I asked "so that will be from the 7th when it shows as leaving the KE account up until 3 days before it actually reaches the nominated account?". She said no, ING hadnt given the actual details of what they would be prepared to pay. Asked about them covering fees charged by other banks for funds not reaching those accounts in time to cover direct debits etc and she said customers can try writing in asking for charges to be covered (think that means "dont hold your breath")

brydlesmansteve

LuKeNuKuM wrote: »

ahh, but you're forgetting in a virtual world coffee shops have been entirely automated and because they've been extremely well programmed a take-over can happen entirely seamlessly without any interruption of service

I dont believe you Im going to my MP

lol:D

Celt08

don't take the p*** - this is serious!