Section 75 refunds - article discussion

Pinky13

I booked our daughters wedding last year and paid £500 deposit for the venue, the balance has now been paid but by a few different people but always with a credit/debit card, the wedding is obviously cancelled for this Thursday with the current situation, the venue have honoured the money and moved the date to next April , if the venue goes bust before the new wedding date will we receive all our money back ?

Rainbow_Liberty

BN motor home. Not fit for purpose.
We took delivery of a brand new motor home on 1st December 2018. We had previously had caravans but as my health issues prevented me from helping with the setting up etc and meant I was completely reliant on my partner, I conceded defeat and we purchased our motor home. 

The intention was I would be able to take our daughter away for weekends when Dad was working and also for the majority of the school holidays without needing to be beholden to him. Both she and I love theme parks and more than happy to sleep wherever we end up. Ie pub carparks etc. Dad not so. He likes sites with plug in electric. 

Last March I notified the dealer that the rubber around the habitation door was ripped and needed replacing. I offered that if they sent it to me I'd be happy to install it. Despite numerous emails etc the rubber was never forthcoming. 

My daughter and I went off on a roadtrip together with the intention of visiting Chessington World of adventure, Thorpe Park, legoland and all the London Merlin attractions that we had never managed to get to previously.

The battery was fully charged before we went, there's a 100w solar panel on the roof and as it was summer and spending all day in theme parks our consumption of power was going to be limited to phone charging overnight. 

After our second day away, for no reason at all the habitation door stopped locking and my daughter would have to lock it from inside then exit via the drivers door. 

As we were on the road heading towards our next location there was a very annoying beeping sound. I couldn't investigate as I was driving, she struggled to locate it (she's autistic) and so after ringing home, describing it and still not being able to correct the fault I was left with no option but to cut short our trip and drive the journey home. This caused a great deal of pain to me and disappointment to us both for having our trip curtailed abruptly. 

Dad checked it the following day to announce the battery was flat. Despite our usage being minimal and a motor home is designed to be able to be used off grid. Many people we know have camped for weeks at a time without the need to recharge their batteries and we had been away 2 nights, in summer, with a solar panel. 

Assumed it was just something I had or hadn't done so left it at that. But it knocked my confidence to take our daughter on my own again so we were back to only going with Dad. Not why we bought it. 

What we didn't expect though was driving along in the rain for me to get dripped on. Looking up water was coming in from the closed skylight panoramic window above the driver/passenger seats. 

I dried up the water and the pool of water that had congregated. Contacted the dealer and arranged to it to go in just before Xmas as we were due to be away for new year. 

Collected and told they had done a temporary repair which would stop any leaking and were still awaiting the rubber for the door I had requested IN MARCH. 

Went away on New Year's Eve with the full intension of Wild camping around Scotland. Excitement towards the trip was very shortlived as due to the weather we had lots of rain. Much to my dismay I was getting dripped on still and now so was the driver. I had to stick sanitary protection around the window for the leaks. Not great in a hardly used van. 

As dad prefers electric hookup we only stayed off grid twice. However he kept an eye on the battery and it was still showing as low. We tried new fuses as suggested by forums. He tried a number of things. But on what quickly became our last day, the continuous beeping began again with no way of turning it off. We had no option but to drive 11 hours home. 

The second time our adventures had been thwarted by the motor home. 

On contacting the dealer they took ages to take the van in to look at, it was sat on the driveway for 2 months before they accepted it going in. Despite assurances that they would keep me informed of any work they were going to do they haven't told me anything. And if it wasn't for my son taking me to collect it on the day we got locked down I've no idea when it would have been returned. They had already had it a full month. I asked when I collected what had been done to be told they weren't sure????? 

There are so many issues with it (others I haven't even mentioned on here) that I told them I no longer have any faith in it, it hasn't been fit for purpose or for its intended use and yet they are not prepared to do anything. 

We haven't been able to use it at all since New Year, I'd like to know where we stand and how we go about claiming under section 75a as it is just a huge noose around our neck. It would be unfair to sell it on and that's before we get to the amount of money we would lose because of VAT etc and the extras we had paid to have installed before delivery.

Any help pointing me in the right direction would be gratefully appreciated. Deposit was by credit card over the phone and there is some finance on it via Black Horse. 

Thank you in advance and sorry its such a longwinded post. 

Silver_Surfer27

I have a holiday in Cornwall for a week at a rented house at the end of this month.
The agent who I have paid the money to says I can have my damage deposit back but not the actual cost of the weeks rental should I not travel to Cornwall 
Under Government ruling I’m not allowed to travel nor can I claim on my travel insurance unless I or 1 of my family get the Coronavirus disease
Can I clam on my Halifax credit card on which I paid and let them pursue the owners or the agent 

Chesterbfc

My family went on holiday to Turkey at christmas.  When we got there only 1 bar, 1 restaurant was open.  It showed 6 bars and 5 restaurants on the website.  The pool was also shut and we were the only British people in the whole hotel.   The website said Ultra All Inclusive but the bar shut at midnight!!

I paid the deposit on my credit card and LOVE HOLIDAYS have said we get nothing!!!!!

I made a claim on section 75 with my card but from the whole £3100 holiday our card says we get £326!

They only accept the accommodation side and then we only get 30% of the total!!

Is that right??

Bogof_OAP

We should have been staying in a Wetherspoons hotel for three nights, two rooms, this week.  We paid direct to the hotel on a Lloyds MasterCard.  All Wetherspoons hotels are currently closed due to the virus situation and phone calls just go into a recorded message.  We are out of pocket to the tune of £570 and don't know what to do.  I have submitted a request on their "contact us" form, and received a reply which was confusing as it talked about refunding our deposit, to which I replied stating we had paid the full amount of £570, but have heard nothing back since.  Is this a bank chargeback situation or section 75?

Edited to say I have received a refund today 21/04, so thank you Wetherspoons, no further action necessary.

merlincat

I paid with a credit card in January for Flybe tickets to Jersey, Channel islands. I also took out travel insurance that covered airline failure & administration. I claimed off my insurance, and while agreeing I'd taken out the correct cover, they said I'd have to claim off my credit card provider "and if they refuse the claim, come back to us." I contacted the credit card company and they said "You must claim off your insureance, but if they won't pay, come back to us."

Both demand a letter from the other saying they refuse to pay, who should I chase?

Thanks

Geoff

Browntoa

You won't get an answer by asking questions in this thread....

Bogof_OAP

Browntoa said:

You won't get an answer by asking questions in this thread....

What's the point of it then?

derrick

Bogof_OAP said:

Browntoa said:

You won't get an answer by asking questions in this thread....

What's the point of it then?

Read the OP!

Bogof_OAP

derrick said:

Bogof_OAP said:

Browntoa said:

You won't get an answer by asking questions in this thread....

What's the point of it then?

Read the OP!

A brief glance shows that the majority of people who have posted on this thread need help with something.  Okay, fair enough, we will know not to ask in future.