Royal Mail Surveys

Joools

Can anyone help me? I've been doing the survey for a few weeks now but am stumped by the pack I've received today.

It says to post an item to a company at a freepost address, the posting type is 'response services' and to add a smart but I've received nothing in my pack that could relate to this (other than the white R sticker to stick on an insert I don't have). Am I missing something from my pack?

On my printed posting schedule nothing is listed to be included in the pack in the 'office use only' part (other than an envelope for another item I'm to send) but there is something listed in the 'RIC Lic. Holder' boxes on the right hand side. Do I just write out my own envelope?

Thanks for any explanations anyone can give me.

lamb7994

Joools wrote: »

Can anyone help me? I've been doing the survey for a few weeks now but am stumped by the pack I've received today.

It says to post an item to a company at a freepost address, the posting type is 'response services' and to add a smart but I've received nothing in my pack that could relate to this (other than the white R sticker to stick on an insert I don't have). Am I missing something from my pack?

On my printed posting schedule nothing is listed to be included in the pack in the 'office use only' part (other than an envelope for another item I'm to send) but there is something listed in the 'RIC Lic. Holder' boxes on the right hand side. Do I just write out my own envelope?

Thanks for any explanations anyone can give me.

You should have an envelope as usual it might only have a companies name and "Freepost XXXXXXXX" or something along those lines.

If you haven't got it you'll need to ring them on monday to let them know

James

Essenchill

They did forget to put an envelope in my pack once too, I rang up about it and they cancelled the posting off my schedule. Give them a ring on Monday!

grannysmither

Essenchill wrote: »

I put the whole sticker on the back of the big envelope which I return every Friday/Saturday which I fill with all the received items from the week.

I also put one on the back of the SMART envelope, but I know others don't and other shave been told by Kantar that they don't need to do this as the SMARTS are registered with you from when you've put your entries in online and so they know where they are returned from! However, as I get sent two barcodes a week I use them both up in this way.

Brilliant thank you so much for your help, much appreciated

Joools

Thanks James and Essenchill, I'm not going mad then, I'll give them a ring on Monday

owlet

Essenchill wrote: »

You only log letters which have your 'test' initials on them as received items, anything thais addressed to you as 'normal' is not logged on the website - your packs from RI should be addressed to you normally.

Thanks a lot for that Essenchill, just as I thought. Should have done first training postings this week but I was away (I did let them know). So I have got two lots this week. I had to email them to add a box that wasn't on the system, which apparently has been done. I still can't bring the box up to enter it though. I will wait & see what happens after I have done the first post.

welshdeedee

Ooooo I have been sent a different type of SMART (it is not orange) to send out!!

Essenchill

If it's not orange... what is it...?!!

betterlatethannever

Yeah i got one of them.
It sort of looks like it 'was' orange, but got left in bright sunlight for a few weeks- sort of washed out orangy pinky peachy...

DebsD

I received two of these today as well. I've got quite a few things to send out this week and not many smarts in stock (have only received a couple of items last week) so presumed that was why they sent me them.