HSBC Changing all Bank accounts

Mrs_Ryan

It was in Newcastle-upon-Tyne, in the same city centre branch. My mum did complain, and she did get an apology (as did I at the time - along with a new card) I think we did just get an idiot as everyone else I had cause to speak to in that particular branch was very nice.

ShelfStacker_3

Just to follow on from this thoughtful and civil discussion, HSBC have now enacted a new policy; you now can't get one of their credit cards unless you also have (or agree to open) a current account with them and pay in £500 a month, otherwise the application will be rejected. Accounts already opened and used will remain open.

(I did know about this a couple of days ago, but held off posting about it just in case... but it's officially announced now, so hey...)

Froglet

A sensible policy,pity that this wasn't carried out by more financial institutions a long time ago,then maybe people wouldn't get in the mess with debt that they do.The banks do bear some responsibity being so free with their credit but ultimately each and every person should know how much credit they can afford to take on and not think they can get away with buy now pay this year next year sometime never!!

kiwigirluk

Have to say, I do think that some of the comments regarding HSBC's service (or lack of) are completely relevant. I've been a customer of HSBC in NZ for eight years, and HSBC UK for 4 years; I still get better service from HSBC NZ even though I'm on the other side of the world.
As an indication, I spent 20 minutes in 2006 being spoken down to by an HSBC employee while he explained Chip & Pin. I tried several times to interrupt, but kept getting told off. Finally when he allowed me to speak, I was able to tell him I'd been using 'Chip & Pin' for fifteen years back home. Meanwhile last month I phoned HSBC regarding my credit card, and got transferred as apparently it was now 3 pounds over its limit. I explained it was an oversight, as I had been double charged by my travel agent and had expected the refund to be processed immediately. I still got a long lecture by some guy in India who spoke to me as though I was a piece of dirt and kept interrupting me.

I'm not worried about the loss of 0.01% interest, but I do think the 'extras' they claim I'll receive as an Current Advance customer is a bit of a joke; I had Bank Account Plus for 18mths, but cancelled it after spending 3hrs on the phone trying to clarify whether or not my partner was insured under the travel insurance. After many contradictions and arguments, it was finally agreed yes, he was (as I had been told when I took out the original Account Plus), but I was too scared to trust them, and took out additional travel insurance (elsewhere) - all online while I was arguing with them over the phone.

Unfortunately I tried NatWest this year, and they were actually worse; after I made 3 attempts to update my address, they blocked my account for nearly 2mths until I threatened to sue unless they immediately paid out the credit funds.

debulition

kiwigirluk wrote: »

I still got a long lecture by some guy in India who spoke to me as though I was a piece of dirt and kept interrupting me.

I think we've both had the misfortune of speaking to the same guy! :rotfl:I got a lecture from a patronising HSBC git a few months ago. The way he spoke to me, it seemed that he didn't think women should be allowed to be in charge of their own money. :mad:

Inactive

Lokolo wrote: »

OAPs - they will still have their pension coming in and to be honest, the only thing OAPs will be losing will be the paper statements, they are extremely unlikely to need a cheque gaureentee card, monilink services, or phone 24/7 services. Paper statements they can still get from branch - which OAPs tend to visit anyway.

----

So according to you, no pensioner lives in a village, or is house bound, they are just the people that do need regular paper statements.

They also need cheque guarantee cards more than most.

Still as long as HSBC cannot be arsed ( read are too greedy ) to send them anymore, that's OK.:rolleyes:

Lokolo

If you actually read my post, I said 'tend'. I did not say all of them.

Inactive

Lokolo wrote: »

If you actually read my post, I said 'tend'. I did not say all of them.

That really doesn't matter to the house bound without computers or computer skills, that are no longer going to have a cheque guarantee card or get monthly statements just because of the greed of HSBC.

ShelfStacker_3

You do realise that both of those things cost money, right? And that given the low amounts paid in by the people you're talking about, HSBC could well not make enough money from them to cover the costs of a cheque guarantee card and monthly statements? There's greed, and there's not wanting to make a loss.

Also, what use is a cheque guarantee card to someone who's housebound?!

gt94sss2

Getting this thread slightly back on topic..

I currently have a HSBC Bank account and have been told its going to be converted to a Current Account Advance one in December and just had a couple of quick questions.

1) Can I open a 8% Regular Saver now or do I need to wait until the 1st December?

2) Is there any difference in the 'mobile banking' offered by the Current Account Advance account (Monilink)and that offered by the HSBC Plus account (which seems to call it 'text banking')?

3) Are/Will there be any changes to the HSBC Premier accounts to reflect the changes to the other current accounts?

Regards
Sunil