Offensive Customer Services at Tesco and 19 Months out of date food.

luridhue

LinasPilibaitisisbatman wrote: »

Tbh whilst its not ideal, your typical tesco store will have thousands, if not hundreds of thousands of items in stock, whilst Im sure your perfect most of us are not and occasionally oversights like this will happen

For me they dealt with it pefectly well first time and your insistance of trying to speak to someone more senior - when the person available had the appropiate authority anyway - would have been seen as unncessary and time wasting

To return a few days later and moan about the same thing is just ridicolous

If you dont like eating food that isnt in its prime maybe you shouldnt be shopping in reduced eisles? Afterall if it was perfect it wouldnt be there

I dont think tesco where knowingly selling out of date food and think they dealt perfectly acceptable with the situation which you then blew out of proportion for no apparent reason hense infuriating the no doubt busy staff who had other customers to deal with

I am not, and do not profess to be, perfect and nor would I expect perfection from anyone else. To say that something being past it's best on the shelf for 19 months and another item 10 months is an oversight is a real understatement. If the jerky had been a few weeks past it's best before date then I wouldn't have said anything.

The return a few days later involved checking whether or not what had been promised had been done. I believe that consumers have every right to hold retailers to account. To find that the section hadn't been checked does not equate to the problem being address 'perfectly'.

Do you honestly believe that it is ok to sell food that is possibly dangerous if it is in the reduced to clear section (the law doesn't believe it is.). Also, the Beef Jerky was not reduced, merely found in that section as it was end of stock.

I would like to reiterate Lacrimosa's point... perhaps, before posting, it would be helpful if you actually read the original post properly and perhaps at least browse the other posts?

uktim29

luridhue wrote: »

I would like to reiterate Lacrimosa's point... perhaps, before posting, it would be helpful if you actually read the original post properly and perhaps at least browse the other posts?

I think both you and Lacrimosa are both barking up the wrong tree with the "read things properly" idea. People would have read it properly. The fact is they disagree, it doesn't mean they haven't read it properly!

codger

http://www.thisisexeter.co.uk/news/Tesco-alleged-sold-food-past-use-date-Devon-stores/article-297635-detail/article.html

mishkanorman

I find it amazing that anyone is willing to call this 'an oversight'

The op ensured that the complaint was heard by a senior member of staff to ensure that the matter was noted and appropriate steps taken to ensure it was a one-off . Whilst shopping in the same store they checked that it had been taken seriously to find another 'oversight'.


I wish more people were like the OP and took action when things were wrong, its not a end of the world issue by any means, but if head office are made aware that its happened they can ensure that there are no other proceedures being handled badly. Communication is NOT a bad thing. the store, company AND its customers could all benefit from a store that runs efficently enough to notice food sat on the shelves for the best part of 2 years !!


mishka

Honeydog

Luridhue I think any date that is more than a month overdue is not simply an oversight. It is a failing by the store manager. If they don't prioritise correct stock rotation then the workers will 'get away' with not checking properly.

According to very little helps dot com Tesco are struggling for managers due to ridiculous targets and poor morale. Apparently they like to train up store staff to become managers but are so short now they are having to rely on outside ones.

Let's face it this isn't some Mom and Pop village store - it is a large company with loads of staff. Their customers (not me I only buy dog food) deserve better.

Freddie_Snowbits

raphanius wrote: »

remind tesco its illegal to sell out of date food...its as simple as that.

Well, how did you get on with your self appointed campaign?

Sssssss wrote: »

you had nothing better to do on your hols then go around tesco checking out of date products? was it raing all week?

They could had stayed in Manchester!:rotfl: :rotfl: :rotfl:

My next door neighbour's daughter in law's sister works for Tesco. If you pm me I will give her a wink!

Lacrimosa

I'd just like to come back to a couple of things that were established earlier in this thread. I think they're important.

luridhue wrote: »

The Beef Jerky had a Use by date, the nuts had a Best Before.

amandada wrote: »

a "use by" date is used in the case of what are known as "high risk" foods, such as meat, poultry, dairy products etc, where if the food is consumed beyond that date, it is likely to be (in legal terms) "unfit for human consumption" and likely to cause harm to the consumer
It is an offence under the Food Safety Act 1990 to sell, or offer for sale a food beyond the "use by" date.

The Beef Jerky was wasn't just a couple of days past its Use By date - when, legally, it'd already be considered unfit for human consumption - it was 19 months past it. Would you want your child to eat that? Or your grannie? Or you? Not everyone would have thought to check the Use By date before tucking in... after all, it had been bought from Tesco, not a car boot sale, right?

Food for thought, I'd say.

Lacrimosa

Oh, and before some joker pulls me up on the fantastical notion of a grannie chewing on a strip of beef jerky, I should point out that my own mother is 76 and still has all her own choppers!

Dreamnine

Beef jerky yuk- especially that out-of-date.

CHR15

I thought it was for Dogs.