Offensive Customer Services at Tesco and 19 Months out of date food.

robpw2

omg tesco offered you a fiver for a product that cost you about 1.50 and an apology and so you want to take it further ..

wow i love your logic

it was in a reduced to clear section so you either want it or you dont the reduced to clear selection products are in there for a reason and its not because they are brand new products

luridhue

uktim29 wrote: »

Can you upload it to a free image hosting site and post a link. I'd have to see this to believe it!

I am not going through the hassle of uploading it to a site, if you wish to see it I am more than willing to send it to you via email if you send me you address.

robpw2 wrote: »

omg tesco offered you a fiver for a product that cost you about 1.50 and an apology and so you want to take it further ..

wow i love your logic

it was in a reduced to clear section so you either want it or you dont the reduced to clear selection products are in there for a reason and its not because they are brand new products

Actually, it cost 99p, and as has been expressed before, I do not want monetary compensation. I want the problem addressed, something that they did not do even after a promise and I want a sincere apology. I consider this a serious issue, the value of the item has no bearing on this. Also, it wasn't reduced, merely there as end of line stock, I wanted beef jerky, I did not want beef jerky that was 19 months past its best.

Lacrimosa

robpw2 wrote: »

omg tesco offered you a fiver for a product that cost you about 1.50 and an apology and so you want to take it further ..

wow i love your logic

it was in a reduced to clear section so you either want it or you dont the reduced to clear selection products are in there for a reason and its not because they are brand new products

£5 and an apology is rarely a substitute for an explanation and an assurance it won't happen to others. Difficult for some to believe, I know, but not everyone is in it for the money.

And, I'm sorry, but this item was apparently 19 MONTHS out of date! If it had been sitting in my cupboard at home all this time then, sure, I might eat it, but one might reasonably expect Tesco to be selling brand new products. It's a supermarket, not a jumble sale.

uktim29

luridhue wrote: »

I am not going through the hassle of uploading it to a site, if you wish to see it I am more than willing to send it to you via email if you send me you address.

Surely you'll have to press less buttons just uploading it to a site rather than having to type in an email address and send the email and attach the pic to the email?

uktim29

Lacrimosa wrote: »

£5 and an apology is rarely a substitute for an explanation and an assurance it won't happen to others. Difficult for some to believe, I know, but not everyone is in it for the money.

But how are you going to actually know it won't happen to others? What are they suppose to do to put your mind at rest? How do you know they won't lie to you?

Do you see what I mean? They could tell you anything and you'd either believe it or not. Unless you went back and checked that store you'd never really know whats happend.

Personally I think you're wasting your time talking to Tescos because how are you going to know if any response you get is true or not? And if you don't know that why bother?

Lacrimosa

uktim29 wrote: »

Personally I think you're wasting your time talking to Tescos because how are you going to know if any response you get is true or not? And if you don't know that why bother?

Why bother with anything, in that case?

I guess many people want to act when they experience something unjust, feeling the need to right a wrong. Others prefer to sit on their bums, pointing and criticising, while doing nothing for themselves or others. I know which sort I'd rather be. So does the OP.

Minerva69

I once had something delivered by Tesco's online delivery service that was 3 months past its date. Reported the store to Trading Standards via the Consumer Direct site (http://www.consumerdirect.gov.uk/). An environmental health officer was sent to the store but he couldn't take any further action as it was "best before" and not "use-by". He did say that they would do an audit of the store though, so would suggest the OP reports their case too.

I now shop at Sainsbury's and have regularly found chilled ready meals one or two days past their use-by date still on sale on the shelves (not in the reduced section). Have been assured by the store manager that they would change their procedures and it would not happen again. Last week I found another one, so they are being reported too.

I can't understand why people are slagging off the OP, like me they want to make sure that these things don't happen again to other people. In my case some of the Sainsbury's ready meals were children's ones, and I'd hate to think of somebody buying one of these and then their child getting ill.

uktim29

Lacrimosa wrote: »

I guess many people want to act when they experience something unjust, feeling the need to right a wrong. Others prefer to sit on their bums, pointing and criticising, while doing nothing for themselves or others. I know which sort I'd rather be. So does the OP.

I value my time.

So I wouldn't waste it on something where I wouldn't be certain of the outcome.

CHR15

It's CORNWALL for goodness sake!

They sleep with their sisters down there, they have webbed toes and pointy heads.

There are no roads so it probably took the lorry driver 18 months to reach Redruth.

uktim29

Minerva69 wrote: »

Have been assured by the store manager that they would change their procedures and it would not happen again. Last week I found another one, so they are being reported too.

You prove my point exactly. Nothing will actually happen. This is what the consumer demand for cheap food has done. To achieve it corners ended up being cut. Unless people want to pay more for their food it'll stay exactly the same. Standards across most stores will stay more or less above an average where EHO's won't be that concerned. Things will still get missed though. They know that though.

It's ultimately demand for cheap food which is to blame. The demand won't go away unless the consumer is prepared to pay more. That will never happen. I can tell you now nothing will change. You're wasting your time pursuing this.