Identity direct xmas book for 1p!

Kazzajr

I finally received mine.
There is now a birthday book available for 1p. Only 1 per customer and you aren't allowed to use free postage codes. http://www.identitydirect.co.uk/index.html?lang=en-uk&target=p1123.html?utm_source=fortytwo&utm_medium=email&utm_campaign=1cbdaybook&mid=10577

YOUNGE1

I ordered one each for my 2 kids along with several other items on 11 Sept and although I got a confirmation email, I've heard nothing since. I emailed them yesterday- no reply yet.

YOUNGE1

Dear Mrs ~~~~,

Thank you for shopping with Identity Direct, your personalised store.

Please note you ordered from our 1p book offer however, ordered two books – when this came through to our system your order was rejected as the offer is only valid for one book only.

We do apologise for this inconvenience. We contacted you via email with regards to this and when we received no response from you – we cancelled your order.

We will now gladly re-issue your order if you wish – note however, your second book will be charged at full price. If you wish to go ahead with your order at this stage please telephone our office so that one of our customer service representatives can organise this for you.
Kind Regards,
Customer Service

Australia: 1300 551 106
Web: www.identitydirect.com.au | Email: [EMAIL="orders@identitydirect.com.au"]orders@identitydirect.com.au[/EMAIL]

Canada: 1-905-840-4141
Web: www.identitydirect.ca | Email: [EMAIL="orders@identitydirect.ca"]orders@identitydirect.ca[/EMAIL]

New Zealand: 0508 333 778
Web: www.identitydirect.co.nz | Email: [EMAIL="orders@identitydirect.co.nz"]orders@identitydirect.co.nz[/EMAIL]

United Kingdom: 0845 450 5098
Web: www.identitydirect.co.uk | Email: [EMAIL="orders@identitydirect.co.uk"]orders@identitydirect.co.uk[/EMAIL]

United States: 1-888-586-1600 w
web: www.identitydirect.com | Email: [EMAIL="orders@identitydirect.com"]orders@identitydirect.com[/EMAIL]

Just got above reply. They did not contact me to tell me this and the offer did not state valid for one book at the time I ordered. I also did order other stuff, but I don't think that I will go ahead with the order now as their customer service doesn't seem great.