Need some advice please....

Bromley86

steviebabes wrote: »

For a quiet life I would refund £24 and let her claim the other £36 from RM.

For a big business, maybe, although I bet the best feedback that you can expect to get is a neutral.

For a private or small seller, no way. £24 is enough to kick up a fuss over and, what's more, do you want to encourage this sort of behaviour?

slick-chic85. Sorry for the delay in answering. The ABC thing isn't an acronym or anthing official. It was just my way of describing the PayPal process, which is extremely automated and processy (i.e. proof of delivery, then proof return, then refund). So an email outside of eBay ackowledging receipt of the goods might well be ignored by PP, but they shouldn't ignore emails withing eBay and, in your case, statements within the dispute itself.

steviebabes

if you do fight the claim I would check the tracking number on the RM website to see if it shows delivered.

slick-chic85

Bromley86 wrote: »

For a big business, maybe, although I bet the best feedback that you can expect to get is a neutral.

For a private or small seller, no way. £24 is enough to kick up a fuss over and, what's more, do you want to encourage this sort of behaviour?

slick-chic85. Sorry for the delay in answering. The ABC thing isn't an acronym or anthing official. It was just my way of describing the PayPal process, which is extremely automated and processy (i.e. proof of delivery, then proof return, then refund). So an email outside of eBay ackowledging receipt of the goods might well be ignored by PP, but they shouldn't ignore emails withing eBay and, in your case, statements within the dispute itself.

Ta 4 da advice bromley & ur rite I cant afford £24.00 outta pocket especially knowin the item has been delivered to them.
Still waiting for them to correspond...x x

mum2one

Thats brilliant news re the delievery, as the other poster said check on royal mail website, it will give you a time and date that the item was signed for.
What ever you do dont pay up to them,
The positives.
You have the proof of posting
you have the emails saying they got it
they returned it - not recorded delievery - therefore its their error

You put your feet up, grab some chocolate and let paypal do the hard work, and answer them when you have to. x