Need some advice please....

stebiz

slick-chic85 wrote: »

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Ta hun,

Yes I have emails etc etc..stating buyer has received item...(I cant find the bloody receipt:mad::mad: Im gna kill OH if hes binned it I tell him not to touch my paperwork:mad::mad::mad:) Item was just over £60. Can I escalate to a claim without RM tracking num??

NON--RECEIPT DISPUTE
Buyer opened dispute stating "You have sent the item fine, it was wrong, you offered a refund I returned, you havent received."

so Ive sent a message back stating "yes xxxx this is the same thing we have been discussing via ebay in our messages"

Now do I wait for them to reply or shall I just escalate to a claim???

I dont know im just confused and 37+ wks preg..I cant keep up with it all.

Thanks ev1 for your replies..x x x

And finally don't worry. This is meant to be a great time in your life. Good luck with the birth.

Stebiz

nickyt

Great comments stebiz, that could be a great way to catch them out.

pinkgem

if they are claiming item not received then paypal will refund them the £60 unless you can provide a tracking number that shows proof of delivery

slick-chic85

pinkgem wrote: »

if they are claiming item not received then paypal will refund them the £60 unless you can provide a tracking number that shows proof of delivery

Hi hun,

They are claiming item not received but have clearly stated in the dispute and email messages etc that they have received the item. I should hopefully also be able to provide the RM trackin no. (just waitin for OH to get home to see if he knows where Ive put the darn receipt)..Im starting to hate ebay/.

mum2one

To be honest if the messages were sent via ebay etc there be on file, or email, guess you would keep them.
If a buyer has to return a product for whatever reason, paypal will ask for prrof of return, a proof of postage certificate is not enough for ebay/paypal in reality, I know its hard, but you need to not let it worry you, she may well escalaute a complaint to paypal, they will ask her to send the item back to you, with suitable traceable methods. (shes already sent back or says she has, no proper proof,) just let its go its natural course and put your feet up and try not to worry. (i know easier said than done), but you have got hubby and a very special person coming into your life, there your priotioy (excuse spelling) and thats what you need to remember. xx

slick-chic85

Thanx mum2one,

Yes I suppose your right, I guess Im jus gettin worked up, hormones etc. I'll just wait for paypal to get in touch and take it from there.

x x x

pinkgem

slick-chic85 wrote: »

Hi hun,

They are claiming item not received but have clearly stated in the dispute and email messages etc that they have received the item. I should hopefully also be able to provide the RM trackin no. (just waitin for OH to get home to see if he knows where Ive put the darn receipt)..Im starting to hate ebay/.

even if they have stated they received the item, the only thing that will stop them getting their money back in a dispute is a tracking number showing proof of delivery

pinkgem

mum2one wrote: »

she may well escalaute a complaint to paypal, they will ask her to send the item back to you, with suitable traceable methods. (shes already sent back or says she has, no proper proof,)

if the buyer is claiming item not received then paypal won't ask them to return the item, because there is nothing to return if they are claiming it hasn't been received.

if the buyer was claiming item not as described then paypal would ask them to return the item by a trackable method.

Bromley86

But, and this is a big but, surely if the buyer opens an INR and has their opening statement confirm that they received it, then PayPal should throw it out as the wrong type of dispute?

I can understand them not trawling through emails, but with the evidence so clear will they insist on sticking to their A - B - C formula?

slick-chic85

Bromley86 wrote: »

But, and this is a big but, surely if the buyer opens an INR and has their opening statement confirm that they received it, then PayPal should throw it out as the wrong type of dispute?

I can understand them not trawling through emails, but with the evidence so clear will they insist on sticking to their A - B - C formula?

Thanks for your replies..

What is the ABC formula?? I know I sound like a dodo Im just a bit new to all this.

TIA x x x