Boots Grabbit Bargains Part 36 - Post your finds here

lydsmom

mrsbluebear wrote: »

She said we could add some advantage points but won't as we think you should go back and challenge the SA....told her that wasn't possbile, but she said to just go to another store....that was that. I couldn't exactly demand points and I feel worse now than if I hadn't bothered


ETA think I just got a rubbish CS person....as at first she said you can't get GWP when you pay with points Then she checked and you could......pah...I'm usless

:eek: That's terrible surely you shlouldn't have to challenge the SA that would be awful for you especially if she's already been mean...whats the point in CS if they don't do anything? Surely they could have given you a 'goodwill gesture' for being soooooo devoted to Boots that you'd even shop there in another town.

Don't feel sad, you never know you could get a lovely email later today from the one you sent yesterday

Schnoogleboo

lydsmom wrote: »

:eek: That's terrible surely you shlouldn't have to challenge the SA that would be awful for you especially if she's already been mean...whats the point in CS if they don't do anything? Surely they could have given you a 'goodwill gesture' for being soooooo devoted to Boots that you'd even shop there in another town.

Don't feel sad, you never know you could get a lovely email later today from the one you sent yesterday

Its just I think boots customer service skills are getting me down, I had all that fuss when I wasn't given my change, and I waited 2 days for the store to get back to me, then in the end I had to basically go into the store and demand it back, then ringing them today - I told her I felt too intimidated to go back and challenge the SA but she said oh well go to another store. I spend a lot of money in boots, and feel that if you are a loyal customer you should be treated as such.....its okay for some lady on the end of the phone to recommend to challenge an SA but the SA in question was intimidating enough without having to face her again...sorry to moan


ETA: I think I will spend my pinkies and whities and then give boosting a miss for a while - these last few days has really put me off

angel69_2

neffy58 wrote: »

Phew!!!!!!!!!
It's taken me all evening to catch up with this thread and now I need to fall into bed!
Tried Sevenoaks Boots today - still several July/Aug mags available.
Managed to get some Time delay wipes for the first time - are they nice?!
Also around - No7 nail buffer set @£4 and matching brush set @£8( free and £3 with pinky)
R & M brushes
Other Time Delay items
No7 Summer lipgloss pencil (someone asked about these earlier) as well as other items, but I stressed out when I realised that I had managed to lose my purse, containing cash, credit card, photo memory card, fave picture of I love you loadsxxxxxxxxxxxx

Finally, sorry for long post and Nunight everyone ZZZZZZZZZZZZZZZZZZ:D

Glad you found your purse!!
As for the No7 gloss pencil it was me!!!! :T But Seven oaks is to far for me to travel too!

Mrs Bluebear I cant believe they call themselves CS!! to be honest I think Boots id getting worse!

cornishlady

blodwin wrote: »

Bebebelle, you have a pm

Good luck with your phone call mrs bb! :T

Thanks for the Exeter info cornishlady - that's 2 of you have warned about SA's not being voucher happy!

Sunnydawn, don't forget to pm your address if you want the custardy pots vouchers

Blodwin make sure you let us know how you get on

lydsmom

mrsbluebear wrote: »

Its just I think boots customer service skills are getting me down, I had all that fuss when I wasn't given my change, and I waited 2 days for the store to get back to me, then in the end I had to basically go into the store and demand it back, then ringing them today - I told her I felt too intimidated to go back and challenge the SA but she said oh well go to another store. I spend a lot of money in boots, and feel that if you are a loyal customer you should be treated as such.....its okay for some lady on the end of the phone to recommend to challenge an SA but the SA in question was intimidating enough without having to face her again...sorry to moan

You have every right to moan (not that I think your moaning) I would write a full blown letter of complaint (because I'm scared of the phone after working in a call centre!) and list all the problems you've been having recently with the change, them not getting back to you, horrible SA and CS staff. Explain to them you spend lots of money with them but your seriously considering taking your custom else where :rolleyes: HTH

Scarlett.1974

mrsbluebear wrote: »

Its just I think boots customer service skills are getting me down, I had all that fuss when I wasn't given my change, and I waited 2 days for the store to get back to me, then in the end I had to basically go into the store and demand it back, then ringing them today - I told her I felt too intimidated to go back and challenge the SA but she said oh well go to another store. I spend a lot of money in boots, and feel that if you are a loyal customer you should be treated as such.....its okay for some lady on the end of the phone to recommend to challenge an SA but the SA in question was intimidating enough without having to face her again...sorry to moan


ETA: I think I will spend my pinkies and whities and then give boosting a miss for a while - these last few days has really put me off

Aww, MrsBB I'm so sorry it didn't go well for you on the phone and I feel a bit guilty for sort of forcing you to ring them I do think you were unlucky in the CS advisor you got on the phone though - whenever I've rung them they've fell over themselves to help and I feel really bad for you.

Please, don't let it put you off Bootsing - we all have the misfortune of getting a stroppy SA or the glitch going tits-up now and again..... we mustn't let it put us off As CPG says on the first post - just try another SA on another day

I definitely think you should go to another store soon and get your Lancome goodies and GWP with your points and if any SA dares to say you can't then you tell her you've spoken to CS who said it's absolutely acceptable and tell her to ring them there and then while you're stood there. Hopefully arm fulls of Lancome delights will cheer you up and get your Boots Mojo back for you

xxxx

cazzieb30

[quote=BlueCow1975;13892807
I sooooooooooooooooooooo want a couple of sponge bob car sun shades. So much I went on .com and would have paid real money but none left!!! Noooooooooooooooo....! I luuuurrrrrrvvvveee spongey! [/quote]

I'm sure they had these reduced in store yesterday!!!

embo70

Have noticed the new mag coupons haven't been listed on first page yet, moderators , would it help if I put them on here again or can you copy from my post in Boots grabbit 35, page 135?


**Oh, and just to say the mens looking good insert is between p.74 and 75 in my mag**

Schnoogleboo

Scarlett.1974 wrote: »

Aww, MrsBB I'm so sorry it didn't go well for you on the phone and I feel a bit guilty for sort of forcing you to ring them I do think you were unlucky in the CS advisor you got on the phone though - whenever I've rung them they've fell over themselves to help and I feel really bad for you.

Please, don't let it put you off Bootsing - we all have the misfortune of getting a stroppy SA or the glitch going tits-up now and again..... we mustn't let it put us off As CPG says on the first post - just try another SA on another day

I definitely think you should go to another store soon and get your Lancome goodies and GWP with your points and if any SA dares to say you can't then you tell her you've spoken to CS who said it's absolutely acceptable and tell her to ring them there and then while you're stood there. Hopefully arm fulls of Lancome delights will cheer you up and get your Boots Mojo back for you

xxxx

Its not your fault hunni, and you didn't force me to ring, I'm a big girl and took it upon myself to ring them hoping they would sort something out

Its okay - its just out of my visits to boots, that good feeling you get from getting a bargain has just been outweighed on the last two occassions by poor customer service. Thats why I think I'll give it a miss for a wee while....it hasn't been fun the last couple of times, and if it isn't fun and the bargains are making me miserable, whats the point? Ya know?

But it certainly wasn't your fault, its boots fault And I hope boots HO do read this thread, hopefully then they'll understand how I feel x

Skittifer

Morning all :hello:


Just wondering if anyone was planning a trip to Merry [STRIKE]Hell[/STRIKE] Hill today and if so would they be able to report back on the bargains situation (toys/baby stuff/TB bags etc), I am considering a little journey after DH gets home. I do need to go to the supermarket, so what if I go to another town and visit Mr B at the same time? :rotfl:


MrsBB- don't let this one experience put you off, for future reference I have always thought a written letter of "feedback" goes down a treat


Have a good bootsing day all x