Dell 19 inch TFT monitor £131.60 delivered (merged) [CLOSED]

notcosi

I have had exactly the same pdf's and experience as the above. No price, no weight in the boxes and 2 CRT's. I don't know what is going on - it also says it's been dispatched???!!!

deanos

Tallyho wrote:

I've just received this e-mail , looks as though I might get it but it needs to
re-ordered :

Dear Customer,

Thank you for contacting Dell Online Customer Care.

Due to the Internal systems Error this order has been picked as 17inch monitor. I apologise for the mess-up. However this order has been cancelled .
Please place another order as per your desired specifications.
We apologize for any inconvenience this issue may have caused.

If you have any further queries please do not hesitate in responding to this mail.

It means reorder but at the normal price

Tallyho_2

My desired specification is for a 19" TFT for £131

paul_h

Tallyho wrote:

My desired specification is for a 19" TFT for £131

:rotfl:

I would reply, and say that you would like to re-order, but the item in question has been removed from the website...

ned87

I have just received a similar email :

Thank you for contacting Dell Online Customer Care.

Due to an internal systems error this order has been picked as 17 inch monitor. However this order is cancelled now. We request you to kindly place a fresh order with the correct specifications.
We apologize for any inconvenience this issue may have caused.

Thanks
Salome


Knowing that Dell live by the "Customer is always right" creed, I concur with me learned friend that the correct spec is 19" TFT at £131.60 and look foreward to their cheerful acceptance of the fresh order.

Now where did I put my medication...........?

biglugs

Apart from my confirmation email I have received diddly squat - no pdf, no cancellation email, no reply to my chase-up email. Presumably my order has been cancelled but they haven't bothered to tell me?

smashed

Well 1 order only has the 1st email reply (without PDF), and the 2nd order has had the PDF, but never had an email since to notify me of any problems.

Ted_Hutchinson

I thought I'd had my cancellation email but this has just appeared in my mailbox. Anyone else with another email?

Thank you for placing an order with Dell. For internal reasons, we have not been able to complete the processing of your original order [334020873] to your requirements. This happens from time-to-time when parts or systems are discontinued or incompatible.

If we can build your order with an equivalent specification, a new order will be placed for you within the next business day. You will receive updated order reference numbers once this is complete.

Otherwise a Dell agent will be contacting you to discuss the details.

Dan82_2

Hi, I received the same email also, but i don't like the sound of "IF"

biglugs

Did you get the PDF through? So far I have had my original email confirmation then nowt.
Presumably this means you'll get an E193 TFT instead?? Still not a bad screen for £131.