Contract Xchange

selyoh

I am doing the initial training this weekend ans going away next weekend.
If I have to wait for a disk I have been totallyu misled

taffy056

you will receive the disk before you start the bgs training, but to be honest you won't need it for the training at all until the 4th day and then only to do a couple of things.

don't worry you ain't been misled they will get it to you from canada via dhl before this weekend anyway!

selyoh

taffy056 wrote: »

you will receive the disk before you start the bgs training, but to be honest you won't need it for the training at all until the 4th day and then only to do a couple of things.

don't worry you ain't been misled they will get it to you from canada via dhl before this weekend anyway!

Phew thanks for that info good luck with your first calls !!!!

littleange

You mentioned VAT, is it a requirement to register for VAT to do this?

mstopham

taffy056 wrote: »

8 till 8 I think 6 days a week, will get back to you if they are open on sundays as I don't know

Found this on the CSA initial information:

Work Periods Available6amGMT-9pmGMT, 7 days per week.

Peak Work Periods8amGMT – 1pm GMT & 4pmGMT – 8pm GMT, 7 days per week.


Which is great news for me as I should be able to utilise Sundays!

Also noticed you get this as well:
Special Incentives £1 per completed product sales.
:T

littleange

Is it more of a sales role than customer services then?

selyoh

Where do they mention the £200 bonus and pc ?
Do you know how many agents are on board yet?

bexifer

taffy056 wrote: »

Makes no difference what version of windows you have, you don't use it you use linux from a bootable

Taffy056, sorry to be a pain but I'm confused now, because it says on the spec list:-

Windows Based Clients: Windows VISTA OS is NOT permitted.
NOTE: Please contact your local PC Technician to install Windows XP if required.



Are they flexible with this rule?

mstopham

littleange_com wrote: »

Is it more of a sales role than customer services then?

I doubt it. From my experience you are usually asked to "up-sell" if possible. An example I can give is when working at NTL a few years ago we looked at a customers telephone usage whilst they were telling us their tale. There were packages for free land line calls and things with the top one being £15 a month (or £15.50 a while ago now!) for free calls upto 1 hour to any laneline number and I think it was 2p a minute off mobile calls. So if they had on average £20 a month of landline calls I would offer this package as it would save money and allow them to talk longer if necessary. We got £1 for every one sold (to 100 a month and then £4 per one after that if I remember it correctly)

I would imagine there will be a similar thing here, might be getting them on the emergency boiler service or it might be getting a gas only customer to take electricity as well, that kind of thing. Could also be a home mover setting up an account or someone ringing to switch, I would see all these as feasible senarios.

Perhaps someone already doing this or who has done the training could clarify.

spring_chicken

I received an email from ContactXchange yesterday which asked me to accept or decline the offer of an interview, I accepted, so how long should I expect to wait before having my interview? Thanks