Currys...can I elevate a complaint?

fifitrix123

HP3 9QN

The postcode for Hemel Hempstead address

smcaul

Failing the above, you can always request they give you directors names and write to them. Also, do a search at companies house website, pay the £1 and get a report with their home addresses on and send a "personal" looking letter detailing your complaint to their homes, make sure you explain why you have had to take such drastic actions!! Has worked for me in the past when you need to bypass people who believe they are at the top of the complaints ladder!!

Tozer

Oh crikey. Send letters to the MD? I'm sure he can't wait to get into the office to read all of the customer complaint letters.

I don't want to sound harsh but the reason for the complaint isn't even mentioned and yet people are saying "write to him at home". There has been a change in law so that directors do not have to disclose their home addresses any more for Companies House records. And the reason?

People like the MD of Currys receiving hate mail, "work" correspondence and even people turning up on a Saturday morning at their home address with their faulty item.

If you have a complaint, get in touch with Customer Services. If they cannot help, ask for it to be escalated. If they can't or won't, issue a summons.

Really sorry if I sound harsh.

Oh and edited to say - nothing against the OP whatsoever. Post the problem and I reckon help will be offered - I myself rather enjoy helping people out with contractual disputes.

VfM4meplse

Tozer wrote: »

If you have a complaint, get in touch with Customer Services. If they cannot help, ask for it to be escalated. If they can't or won't, issue a summons.

Really sorry if I sound harsh.

Oh and edited to say - nothing against the OP whatsoever. Post the problem and I reckon help will be offered - I myself rather enjoy helping people out with contractual disputes.

I've found your advice on other posts useful so far Tozer:T , perhaps you'd like to crack my problem (still unresolved). http://forums.moneysavingexpert.com/showthread.html?t=1100387
I had a third e-mail from Currys customer service saying they will refund my telephone expenses completely ignoring the fact that the item is paid for and has still not been delivered.

Tozer wrote: »

If you have a complaint, get in touch with Customer Services. If they cannot help, ask for it to be escalated. If they can't or won't, issue a summons.

Well they have denied there is an escalation route. A summons addressed to whom exactly? Surely a summons must be served on a named individual?

VfM4meplse

consultant31 wrote: »

As far as I know from reading complaints like the ones on this board and other review sites there seems to be very few people who will stand up and say otherwise.

I can offer affirmation here should you need it.

smcaul

Tozer wrote: »

........ There has been a change in law so that directors do not have to disclose their home addresses any more for Companies House records. And the reason?

People like the MD of Currys receiving hate mail, "work" correspondence and even people turning up on a Saturday morning at their home address with their faulty item.

Really? When I did my company return this year it asked for the address of the directors, as far as I can remember it did not have any boxes that I could tick to make the addresses remain anonymous! will have to double check now.

And if the companies complaints procedures worked then people would not have to find alternative methods to seek resolution would they.

Optimist

Tozer wrote: »

There has been a change in law so that directors do not have to disclose their home addresses any more for Companies House records. And the reason?

People like the MD of Currys receiving hate mail, "work" correspondence and even people turning up on a Saturday morning at their home address with their faulty item.
.

What ? Unless I have missed one that new regulation came in only for directors who can proof a threat of violence or intimidation for them or their families, and mainly all because of the idiots who threatened the directors and staff of Huntingdon Life Sciences

windym_2

VfM4meplse wrote: »

Surely a summons must be served on a named individual?

A Small Claims Court Summons can be issued to a company.

It is not clear what the OP is unhappy with. But his/her first point of contact should be to the company/person who supplied to goods/service. Ideally this should be sent recorded delivery and outline (factually) the problem and include his/her proposed solution.

If this is not dealt with satisfactorily and there is no ombudsman to cover the goods/service then the option of SCC is available.

More advice on this can be found on the various websites, including this one, under the Sale of Goods Acts. It may also be possible to pursue matters of SGA via credit card companies under the Consumer Credit Act.

Without further info it is difficult on where/how to advise the OP. I wish him/her luck.

Tozer

smcaul wrote: »

Really? When I did my company return this year it asked for the address of the directors, as far as I can remember it did not have any boxes that I could tick to make the addresses remain anonymous! will have to double check now.

And if the companies complaints procedures worked then people would not have to find alternative methods to seek resolution would they.

Yep, the Companies Act 2006 changes it....however, they delayed the implementation fo this bit until next month.

Tozer

VfM4meplse wrote: »

I've found your advice on other posts useful so far Tozer:T , perhaps you'd like to crack my problem (still unresolved). http://forums.moneysavingexpert.com/showthread.html?t=1100387
I had a third e-mail from Currys customer service saying they will refund my telephone expenses completely ignoring the fact that the item is paid for and has still not been delivered.

Tozer wrote: »

If you have a complaint, get in touch with Customer Services. If they cannot help, ask for it to be escalated. If they can't or won't, issue a summons.

Well they have denied there is an escalation route. A summons addressed to whom exactly? Surely a summons must be served on a named individual?

hi - summons would be served on the company at its registered office - this shoudl be on your receipt.

In this case I think the company is DSG Retail Limited.

Currys have a complaints procedure here: http://www.currys.co.uk/martprd/editorial/services