Easyjet Name Error

MarkyMarkD

The law says that a penalty charge shouldn't exceed the cost incurred by the party involved. But the banks' current terms and conditions have convinced the judge in the test case that their overdraft-related transaction charges are charges for a service, not penalties for breach of contract.

But those charges still need to be fair, in the same way that the test case judge has ruled that the bank charges need to be assessed for fairness under UTCCR (Unfair Terms in Consumer Contracts Regulations).

I think the problem with arguing against name changes incurring the "fare difference" charge is that there definitely would be an issue with agents bulk-buying the cheapest fares, then selling them on with a change of name, were the "fare difference" charge not made. I know that obviously you have a genuine case relating to an error on your part, rather than any dodgy intent, but it is not reasonable for the airlines to spend the time necessary to investigate "genuine" errors - indeed, to do so would cost them a disproportionate amount. And that's why I don't think you'd likely win a claim that the charge was unfair. In fact, I'm not sure how you could prove that you didn't have any dodgy intent - otherwise every dodgy travel agent would book 10 seats in the same name for the same flight, because they'd look just like a "genuine" customer mis-using a form filler.

I'm rather mystified about the "fare difference" discrepancy.

PJB

shellsuit wrote: »

On post #31 and #35 you have said the amount is £40, so if it's not £40, what it is?!

Try reading everything before you take your high and mighty position.

These posts refer to the 'fee'.

If you can read the rest of the thread you will notice there is also a 'fare difference' to pay eg post 33, right in the middle of the two you quote.

Now look at post 57 and this gives you the figue of £50 for the fare difference.

Now get a calculator and press, 5, then 0, then +, then 4, then 0 and finally the equals button, sorry the = button and you get ...............

PJB

Saint_Chris wrote: »

.......still your getting nowhere very fast

Thats Easyjet for you!

Inactive

PJB wrote: »

Perhaps pretentious and self righteous people should avoid MSE.

:rotfl: :rotfl: :rotfl: :rotfl:

As should those that blame others for their own shortcomings.;)

shellsuit

PJB wrote: »

Try reading everything before you take your high and mighty position.

These posts refer to the 'fee'.

If you can read the rest of the thread you will notice there is also a 'fare difference' to pay eg post 33, right in the middle of the two you quote.

Now look at post 57 and this gives you the figue of £50 for the fare difference.

Now get a calculator and press, 5, then 0, then +, then 4, then 0 and finally the equals button, sorry the = button and you get ...............

Grow up PJB, don't start insulting me and others because you can't read and check something.

It's YOUR fault ~ deal with it!

PJB

shellsuit wrote: »

Come on, how hard is it to type a couple/few names into the boxes and how hard is it to check everything over before you pay?!

May not be direct, but in my opinion this ia at least an implied insult (ie:stupid, by how hard x 2).

You also was the one who started trying to pull me up, even though everything is in the thread.

PJB

Inactive wrote: »

:rotfl: :rotfl: :rotfl: :rotfl:

As should those that blame others for their own shortcomings.;)

Thank you for proving my point.

I asked for advice and opinion regarding my shortcomings as you say (and expected loads of post like yours) but for some reason thought this is what this forum is for.

It must be great to be perfect, not!!!

dmg24

PJB wrote: »

The same flights are still available online and the difference between them and what i paid is alot less than what EJ are claiming is the fare difference when i try and manage my booking.

Firstly, you have been arguing with people continuously for the past five hours - is it really worth all this?

Second, let's get constructive - what are the figures that Easyjet have given you, and what is the price showing on the website? Perhaps we can work out why there is a difference?

Murphy_The_Cat

Good morning PJB

its another day, another dollar, so I'll try and help you, post by post

PJB wrote: »

Hi
Have booked flights through Easyjet but just noticed that they have booked 2 flights in my name and none in my wifes.
I am sure that this is their error, will they change the name without the extortionate fees they charge?
Thanks

I would have thought that if they have made the error, then they would put it right free of charge - but it may come down to you having to prove that the error is theirs.

PJB wrote:

What difference does this make?

If the mistake is yours, I would imagine that they would expect you to cough up.

PJB wrote:

That may explain the error, but unfortunately does not help with getting name changed!

You're quite right. It doesn't help in getting the name changed. That will involve you contacting them and paying them additional money to change the name.

PJB wrote:

Further i would like opinion on whether this is fair and/or reasonable.
AND i have searched for the exact same flights and the price quoted does not equate with the fare difference Easyjet are asking, with theirs being nearly twice as much. Now that is a rip off!

To me, it is reasonable, others may hold a differing view (but hey, you ASKED for peoples opinion ).
Have you asked Easyjet to explain the pricing difference ? It is possibly to early to be trying to claim ripoff.

PJB wrote: »

Forget telling me i was/am this,that, the other...... i dont care. I will purchase new tickets with another airline and make an UCTA claim against Easyjet via MCOL. How much will it cost for them to send a member of staff to Court and not be able to claim back costs? Anyway it is a point of principle

This site is full of useful information in the name of "UK CONSUMER REVENGE" and against unfair/unreasonable bodies/companies etc etc...

The POINT i am making is that just because it is in the TandCs that i signed up for, does not make it lawful. And if any of you think it does then ask yourself, whose the stupid one*?

* The answer is YOU!

OK, it now looks like you are no longer travelling with Easyjet and you are going to persue legal recourse for what you feel has been unfairly taken from you.
Before you do, is it possible that the cost of the additional flights will be a LOT more than the fairly moderate charge that EAsyjet are charging you.
You may be about to cut your nose off to spite your face.
I do not know how much it would cost the airline, but I would imagine that their pockets are a lot deeper than yours if you decide to take the legal route.
The site is absolutely packed solid with all sorts of information in the name of UK CONSUMER REVENGE. A great deal of it comes from the site owner who checks, checks and rechecks Terms & Conditions to see if there are loopholes to be exploited. I'm sure that I have heard him talking about the importance of checking Terms and Conditions before entering into an agreement with someone.
Personally, if I didn't consider someones T&C's to be lawful, I wouldn't have signed an agreement to trade with them.
To consider someones T&C's to be unlawful and still agreeing to abide by them (I trust you mean that you read them through BEFORE you signed the agreement), I would imagine is at best unwise to do. In fact, it sounds a quite negligent thing to do.

PJB wrote: »

Further i have just noticed this, no mention of fare difference
Need to change your booking?

You can change passenger names or alter itinerary details online, 24 hours a day! Online changes save you money too - a discount of £10 per passenger per flight on the administrative fee charged over the phone.

That sounds very reasonable, why is it not happening in your case ?

Have you now rebooked with another airline as you said several posts ago ?

several knockabout posts, insults & retorts not requoted.:beer:

PJB wrote: »

Unfair Terms and Conditions. The fee is punitive and not justifiable, as per Bank Charges. If banks can only charge £12.50, how can EJ justify £40.00?

I would imagine that until challenged in Court, they are free to charge whatever they like.& they don't need to justify their chrages to anyone.
What the banks charge for banking services seems to me to be a completely seperate issue.

PJB wrote: »

The same flights are still available online and the difference between them and what i paid is alot less than what EJ are claiming is the fare difference when i try and manage my booking.

Is that because there is the admin charge for the name change to add onto the actual seat price difference ?

PJB wrote: »

It is not £10, nor £20, but £40!

So its £20 each way ? Seems very reasonable to me - especially with the error being yours.

PJB wrote: »

But as i am not selling tickets on and believe that i can prove this in Court i believe that the Term is unfair to me.

I understand why they do this and if i was selling or even giving it away then i would not seek to argue the Term was unfair, but as i am not it will be my assertion that it is therefore unfair and should not apply.

I am sure there is other measures that they could take to stop people selling on that would not effect my position (ie: i could just pay a fair and reasonable fee/charge to correct the error)

Then go for your day in Court and let a Judge decide once and for all if it is fair and more importantly, legal.
I'm sure that a LOT of people would be interested in the outcome.

PJB wrote: »

I have principles and do not like being ripped off.

Is this what you said to everyone about reclaiming bank charges? In fact did you reclaim?

I say again "CONSUMER REVENGE" is the mantra of this site, i am a consumer and am seeking revenge on a large company that is being unfair!.

I too have a great many pinciples and I too do not like being ripped off. To stop myself being 'ripped off' when dealing with online dealings I always take the (sensible) precaution of checking, rechecking and rechecking again any online form before I hit the submit/order button.
This is a good compromise, as it means that I can maintain my principles, but still avoid being ripped off.
I can't recall if I ever put my opinion of bank charges reclaimers on MSE and I've nenver reclaimed any charges myself.
As regards being a consumer who is seeking revenge on a large company - that presumalbly is your day in court that you referred to up the thread.

PJB wrote: »

I BOOKED ONLINE and USED A FORM FILLER (See post #11)

As i said earlier i dont care whose fault it was, could of been mine. But does that make it fair or LAWFUL?

OK, so it was you who made the mistake with the booking ?
I would have considered that the person who made the mistake would be the one who takes responsibility for the consequences of their actions. That, IMO, is fair.
As for the legalities of it, your leagl case should nail that one, once and for all.

several posts going over the same ground :beer:

PJB wrote: »

Perhaps pretentious and self righteous people should avoid MSE.

there is a list of rules & regulations that exit about posting on here, plus you have to agree with the T&C's of the site before your register to post on here. If there is a group of people who you consider should be banned from the site, have you considered contacting the site owner about it ?

a few more knockabout posts, not requoted.

PJB wrote: »

They are both Contracts that come under the relevant Contract Law. The relevanve here bein whether the charges are justified or punitive.

I have said i have no problem paying a reasonable admin charge but dont see why I should pay through the nose because some people (not me) sell the tickets on after prices rise.

The devils in the details, isn't it ?
To some people, an admin charge of £1 would be unreasonable, whereas to me, an admin charge of £40 for 2 flights is reasonable.

PJB wrote: »

Just to clarify regarding the "fare difference", they say it is £50, but according to their website they have tickets for sale that are only £25 more than what i paid.
This is i would say another example of them being unreasonable and possibly alot more.......

sorry, I thought that you said that the charge was £40

PJB wrote: »

Blah blah blah ..........................

.

Oh dear, thats not usually a good sign in an online discussion.

PJB wrote: »

Helpful as always!

Thank you. I always go the EXTRA mile to try and help people who would like to be helped.:beer:

PJB wrote: »

I dont know for definite that it was my mistake, but do accept this is most likely. See post #41.

It is the price i have to pay that i believe is unfair.

Regarding how hard... if you search this site and other similar sites, it may be hard to believe but people do make mistakes. Otherwise why would they put rubbers on pencils! (taken from another post)

Also, if you had have done a search on this site, you would have very possibly found your answer, without starting a new thread

more knockabout posts backwards and forwards.

PJB wrote: »

Thank you for proving my point.

I asked for advice and opinion regarding my shortcomings as you say (and expected loads of post like yours) but for some reason thought this is what this forum is for.

It must be great to be perfect, not!!!

& you got a goodly amount of responses and a lot of opinions. However, when the responses weren't the ones taht you were looking for and when the opinions were different to yours, you have become (in varying degrees) abusive, insulting, aggressive and intransigent.

Noone on here is perfect -- in fact, some people on here are unable to fill in a basic form properly and then are incapable of checking it, before submitting it

Well OP

now that you've had the chance to sleep on it, have you decided on a suitable Court date for your legal challenge to Easyjets T&C conditions.

MarkyMarkD

Murphy_The_Cat wrote: »

I would have thought that if they have made the error, then they would put it right free of charge - but it may come down to you having to prove that the error is theirs.


If the mistake is yours, I would imagine that they would expect you to cough up.

This part of the discussion is dead. The error was caused by the OP using a form-filler and not checking the passenger details before confirming the purchase. EasyJet haven't done anything wrong.

I would imagine that until challenged in Court, they are free to charge whatever they like.& they don't need to justify their chrages to anyone.
What the banks charge for banking services seems to me to be a completely seperate issue.

Indeed. Nobody has successfully challenged the charges airlines make for alterations. And I don't believe they will ever do so, because the customer in these cases is asking to buy a completely new ticket. It's goodwill by the airlines to allow alterations at all.

I too have a great many pinciples and I too do not like being ripped off. To stop myself being 'ripped off' when dealing with online dealings I always take the (sensible) precaution of checking, rechecking and rechecking again any online form before I hit the submit/order button.

This is a good compromise, as it means that I can maintain my principles, but still avoid being ripped off.

There is definitely a price to pay for online booking - there's an increased risk of messing things up and nobody to blame but yourself. So as you say, checking again, and again, is the only way to avoid getting into trouble.

Well OP

now that you've had the chance to sleep on it, have you decided on a suitable Court date for your legal challenge to Easyjets T&C conditions.

I hope not, given that such a challenge will fail and it will be good money after bad.