richer sounds- can't count, can't listen, is there anything they CAN do?

before_hollywood

i have emailed them, lets have a laugh, i think my email will be mysteriously lost

dangeroussports

I wouldnt go into the store....i went to the croydon store and I could smell weewee in there.

before_hollywood

dangeroussports wrote: »

I wouldnt go into the store....i went to the croydon store and I could smell weewee in there.

no choice, and its a 20-odd mile round trip each time

if i want a tv i have to go get it

Dreamnine

From what I know, RS used to be very good but not anymore, and complaints like yours are more common. Places selling tellys are everywhere.

brightonman123

if its a new tv, should have got a replacement- contract is between you and richer, not the manufacturer

nikaso

I've had a couple of TV's from Richer sounds now, very good prices and had good service from them, just my 2 pence!

markelock

as others have carefully suggested, write to the correct department. give them 14 days to reply.

it's tempting to go into the store and reclaim goods to the value of what you are owed of course!!!

before_hollywood

update- spoke to them again today (must be 10th phonecall) and i finally got answers (from store manager)
tv has been repaired, he thinks what has happened is totally not on and by this weekend i WILL have a working tv. its due in on friday, repaired and everything, if it doesnt turn up, he will sort another out, either way as soon as delivery comes he will be checking for my tv and phoning me with arrangements for sunday when i can make it to store.

very apologetic email in my inbox late this morning too

before_hollywood

markelock wrote: »

as others have carefully suggested, write to the correct department. give them 14 days to reply.

it's tempting to go into the store and reclaim goods to the value of what you are owed of course!!!

my email stated that in 7 days i wanted either my tv working or a replacement, and mysteriously less than 24 hours later 'the store manager will be in touch'

heatherw_01

I have only used Richer Sounds once... bought a freeview box but the picture was rubbish (it was the box at fault not my aerial) so I took it back as it said you could return items. Took about 20 mins talking to the manager to get my money back.

Not great customer service.