richer sounds- can't count, can't listen, is there anything they CAN do?

before_hollywood

hey peeps, richer sounds are so doing my head in.
13 months ago i handed over a large amount of my hard earned for a 23'' philips tv from them, with 5 year warranty, what a mistake.

it stopped working properly, phoned the store as panel protection policy says any tv under 32 inches return to store.
''you need to phone service''
''its only 23 inches''
''you still need to phone service''

i phoned service and they wondered why store said to phone them, told them its nothing to do with the remote as even with the batteries out the remote the problem continues........
they phoned head office, and head office said ''we'll send you a new remote''

oh !!!!!! :mad:

anyway, the new remote never arrived.

so i had someone more in the know look at the tv
''its knackered''
and the remote story
''bull****''

i am going to phone them tomorrow and see if the manager will speak to me (haha doubt it)

DCFC79

Im surprised by that as I havent herad a bad thing about richer sounds

before_hollywood

DCFC79 wrote: »

Im surprised by that as I havent herad a bad thing about richer sounds

neither had i, thats why i went to them for my tv :eek:

dangeroussports

I have. Loads of stuff.

If I were you I would contact trading standards and CC the letter/email into Mr Ariel Cohen

before_hollywood

its gone for repair, they don't give out loan tv's, nice.

would like to see their staff/managers go 4 weeks without a tv :rolleyes:

uktim29

before_hollywood wrote: »

its gone for repair, they don't give out loan tv's, nice.

would like to see their staff/managers go 4 weeks without a tv :rolleyes:

I'd bet they'd handle it better than you!

before_hollywood

uktim29 wrote: »

I'd bet they'd handle it better than you!

they wouldn't get treated the same way i was mate thats the point i was making.

ok so if your tv gives up then i would like to see you wait 5 weeks for a repair to be done

uktim29

before_hollywood wrote: »

they wouldn't get treated the same way i was mate thats the point i was making.

Why wouldn't their TV's go in for repair then? Thats actually what you wrote.

before_hollywood

quick update, its been over 3 weeks since the tv went back to the store

the new remote i apparently needed- never arrived
the tv was due back a week ago, never arrived
phoned up a few times, each time i do 'we haven't got it, we'll speak to the repair centre and phone you back in *10 minutes/half hour/by the end of the day*, never get phoned back.
phoned back today and still no idea, i asked for a new tv, no chance, asked where mine is, don't know, asked what am i supposed to do, they have no idea where mine is and won't give me another, got the usual, we'll phone the repair centre and phone you back, might phone up tomorrow and ask to speak to store manager as seem to have spoken to everyone else and got nowhere.

avoid this lot, they really are shocking at after sales

pinkshoes

I would stop dealing with the local store and go straight to headquarters with a complaint. Details on their webpage:

Contact

On this page you can find useful phone numbers, email addresses and postal addresses in case you need to contact us.
FOR ANY STOCK, TECHNICAL OR LOCATION ENQUIRIES, PLEASE CONTACT YOUR LOCAL BRANCH. STORE DETAILS CAN BE FOUND BY USING THE MAP AT THE SIDE OF THE PAGE.

WEB RELATED ORDERS

[EMAIL="webaftersales@richersounds.com"]webaftersales@richersounds.com[/EMAIL]IF YOU FEEL YOU HAVE ANY ISSUES THAT CANNOT OR HAVE NOT BEEN RESOLVED AT BRANCH LEVEL TO YOUR SATISFACTION, PLEASE GET IN CONTACT WITH OUR CUSTOMER CARE TEAM.

0845 900 1230CONTACT OUR FOUNDER PERSONALLY

Julian Richer, Richer Sounds Plc, Freepost, London SE1 4BBCOMPANY REGISTRATION INFO

Registered Office:
Richer House, Hankey Place,
London, SE1 4BB
Registered in England No. 1402643

dangeroussports

Richer Sounds? Pile of Sh*t if you ask me,

There are a couple donkeys working as sales advisors in Croydon branch. They are so out of touch of customer service it is unreal. One of them is a liar and rude. Boring aswell.

If you go onto their website you can see the sales staff who work in each branch.

If you can use Coopelectrical, John Lewis an and wait for it.....TESCO !

Never ever touch Richer Sounds.