sports world

Reggie_Rebel

mickog wrote: »

hi all, hope i have posted in correct place. just would like some to clear up a point. i have just spent £42 on a pair of football boots for my son for a present but as usual he did not like them and wanted somthing else instead from a different shop.took boots back and i was told you can only have a credit note as they do not give cash refunds, is there nothing i can do to get cash back. many thanks for any advice you can give.

well reggie rebel, if you would like to meet me face to face and tell me i am daft, please do.so you have never taken anything back to a shop in you life, well bullie for you, mine was supposed to be a suprise maybe you dont know what that means.

Unsurprisingly I do know what a surprise is, I have also taken back items when they are faulty.

Read your original post again. You say AS USUAL he did not like them. And you reckon not taking him with you, still as a surprise was not a bit daft?

marleyboy

ITs a kind of weak argument.

If I buy trainers or boots to suprise my SOn. Thers a chance he will be in school when I buy them, and theyre gonna be wrapped up as a "suprise".

Granted if he turned his nose up, I would give him slippers. But that doesnt mean I would want him to come along to the store to see what suprise I was likely to get him.

Likewise if the assistand wanted to be awkward, noting that refunds only for damaged stock. I wouldnt want to buy anymore of their stock with their little "credit notes", in case i wanted to reutrn those too.

So what options would I have. damage the goods THEN return them, assuring a refund. Or buy some other product from the very company I by then have NIL interest in buying from?

I think the majority would opt for damages if they want the money back.

Kazzajr

Usually if I am buying something from a store with the policy of no refunds I make sure the item is something I really want and if the person I am buying them for is not there then I probably wont buy them unless it is for my son who I can fortunately still pick clothes etc for, the only problem will be buying wrong size which is easily rectified.

It is a shame that this has happened but maybe now you will pay attention better to signs and SAs in shops and make sure you know the shop policy on refunds before parting with your money and if you disagree with it you will not buy goods from there.

mickog

many thanks for the sound advice. not sure if i could have done the damage it bit but will remember that advice if it happens again.

hollydays

Kazzajr wrote: »

Usually if I am buying something from a store with the policy of no refunds I make sure the item is something I really want and if the person I am buying them for is not there then I probably wont buy them unless it is for my son who I can fortunately still pick clothes etc for, the only problem will be buying wrong size which is easily rectified.

It is a shame that this has happened but maybe now you will pay attention better to signs and SAs in shops and make sure you know the shop policy on refunds before parting with your money and if you disagree with it you will not buy goods from there.

/quote]

..what she/he says...

Becles

marleyboy wrote: »

ITs a kind of weak argument.

If I buy trainers or boots to suprise my SOn. Thers a chance he will be in school when I buy them, and theyre gonna be wrapped up as a "suprise".

Granted if he turned his nose up, I would give him slippers. But that doesnt mean I would want him to come along to the store to see what suprise I was likely to get him.

I wanted to buy my son football boots for his birthday. I didn't want to buy them without him there, so I made a gift voucher to go into his card with "football boots up to £x" written on it. He opened the card on his birthday and I took him to the shops later that day to pick a pair. He seemed happy enough with that.

champagnesupernova

It's true what some other users have said, you are not entitled to a refund by law, it is down to the discretion of the company. It is the responsibility of the consumer to check the refund policy before purchasing anything.
As for 'making something faulty', retail staff aren't as stupid as people like to make out. You can usually tell if something has been deliberately damaged, and if the customer has already been in once asking for a refund staff will often inform their manager or make a note to remember the customer if they come in again with the same item which is now 'faulty'. And if a customer has an attitude or is just plain rude, they have got no chance of getting a refund!

uktim29

champagnesupernova wrote: »

And if a customer has an attitude or is just plain rude, they have got no chance of getting a refund!

Very true.

marleyboy

champagnesupernova wrote: »

And if a customer has an attitude or is just plain rude, they have got no chance of getting a refund!

Would that not depend on wether or not the customer was ENTITLED to a refund?

advent1122

champagnesupernova wrote: »

As for 'making something faulty', retail staff aren't as stupid as people like to make out.

Staff would NEVER accuse a customer of deliberately damaging an item. Therefore I agree they are not stupid.
I have worked in retail in a past life and you get the same customers come in week in week out.
They buy a DVD or item of software and a few days later they will return it and say it is faulty. Now we had no way of checking the item. I KNEW they were copying the discs and then bringing them back for a refund or completeing the game and then returning it.
I had to refund - no question.
To be honest I couldnt give a rats !!!!!. I was on minimum wage and it was not worth the hassle.

Customer "I bought this a few days ago and it is faulty, I have lost the receipt"
Me "Whatever"
- scan - faulty return - open till - place money in customers hand - close till.
Next Please.
They pay me peanuts and I work like a monkey.