Complaint against Argos..?

continualdiamond

Do Argos not ask you what delivery slot you'd like?? Its been awhile since i had stuff delivered from them, but when i did i was basically given two times, one for like 8am -1pm and then say 1pm - 7pm or something.

If they do this could you not take the later slot and then make sure it fits around work etc? That way you'd have the time to dismantle the bed, if they state yours has to be first cos your close to the delivery depot then i personally think thats pathetic and is just what they prefer.

I live like 10mins away from the delivery depot and when i had my new stuff delivered i chose the later time slot as id just moved house and couldn't get to the new place until the arvo.

In the above doesn't work then i think you need to be a bit more flexible. I only say this because my OH used to be a delivery driver and under no circumstances can you wait around for customers, like the 30mins you mentioned in order to receive the 2nd delivery. My OH has a very strict time sheet and if any orders were late, then by by to a bonus and then you daren't miss any off and put them onto the next day (this wasn't furniture by the way, it was personal hygiene products).

I don't see that sleeping on a mattress for 1 night as anything bad, we all have to make sacrifices in order to get things in life. Myself and my OH slept on an air bed for 2 weeks in our new place until our bed could be delivered.

You mentioned the extra cost to you if you had to buy an air bed, is it really that much in order to get what you want/need in the end???

After all you could then re sell it on ebay, i did this with our air bed and it sold for like £10 less than what i bought it for, i was quiet pleased to be honest.

Tim_Deegan

Why would he have to sleep on an air bed when he still has a mattress??

daveboy

This person is having a laugh.

Argos have already attempted delivery....it should now be you that pays to get the parts to your address.

Get in the real world....get your son out of bed if needs be. If that's too hard for you to do then I pity your son who will grow up being as pathetic as you are in handling his affairs.

All the time you've wasted moaning to head office when you could just have taken the items when they were delivered. Absolutely shocking and absolutely pathetic.

Next time learn that Argos are one of the worst places to get furniture from. They can be good for certain things but furniture certainly isn't one of them.

There is a law you are clearly not aware of.

The law of common sense.

ceebeeby

Can you not ask them to take the whole bed away, and deliver you a whole new one? This way, all you've got to do when they arrive is lift son out of bed, into yours and they can cart the entire thing away with them.

I guess if you're looking for some sort of compensation from them, you'd need to write to head office, explaining the inconvenience of it all, how much time you've wasted, the actual costs etc. You may get some store vouchers - but they probably won't refund all the costs.

Hope it gets sorted soon

kiddy_guy

The number of trolls who clearly have no or limited retail distribution or logistics experience on this post is wholly disproportionate to the advice they are giving. And I can actually pass full comment on this, with working knowledge of their 7.5t delivery fleet and how other operators work in this retail sector.

Argos are pulling a clear flanker here. They run an operation whereby they would have to take this stock back to the DC if they failed delivery, costing them more money and are trying to fob the problem back onto the OP. It's their error - they need to rebook delivery with the customer,not turn up when they feel like it. Ther are so many gaps in their process of CS, if the OP wants me to, I'll tell him exactly where they have "forgotten" to follow procedure throughout the whole delivery process, which you can then send to their Chief Exec to investigate.

The fact that so many other posters are telling the OP to do go away politely, shows exactly why companies such as Argos can get away with such poor Customer Service.

Tribulation

kiddy_guy wrote: »

The number of trolls who clearly have no or limited retail distribution or logistics experience on this post is wholly disproportionate to the advice they are giving. And I can actually pass full comment on this, with working knowledge of their 7.5t delivery fleet and how other operators work in this retail sector.

Argos are pulling a clear flanker here. They run an operation whereby they would have to take this stock back to the DC if they failed delivery, costing them more money and are trying to fob the problem back onto the OP. It's their error - they need to rebook delivery with the customer,not turn up when they feel like it. Ther are so many gaps in their process of CS, if the OP wants me to, I'll tell him exactly where they have "forgotten" to follow procedure throughout the whole delivery process, which you can then send to their Chief Exec to investigate.

The fact that so many other posters are telling the OP to do go away politely, shows exactly why companies such as Argos can get away with such poor Customer Service.

I disagree totally.

Argos screwed up. Accidents happen.

Driver shouldn't have said he couldn't take it away, but probably thought that a simple call to Argos would have a replacement part heading the OPs way.

Argos isn't going to send a taxi/courier round the same day with a replacement part (which they probably don't even hold in stock but have to get from who ever supplies the bed) because one part is damaged. That's simply unrealistic. if they did that to everyone they would be bankrupt in no time.

Argos phoned to say they would be there in a few minutes. Plenty of time to wake a child up (yes I'm a parent of two teenagers, I know what kids are like)

The driver is probably under instructions to get the old part before giving the new one up, standard practise for most companies.

It shouldn't take more than 5 - 10 mins to remove a part from the bed. The Op doesn't have to fit the new part while the driver is waiting, they can do that when they've gone. Taking something like the headboard and foot board off a bed is 1000 times easier than assembling it.

The delivery routes are not going to be redesigned around one persons wish to leave their son asleep for another hour or so, that's completely unreasonable. Can you imagine if everyone did that. Sorry cant come at 3pm, my granny's asleep on the faulty chair at that time. Sorry cant come at 11am, my husband works nights so will be in the faulty bed etc etc etc

There's a lot the OP doesn't think fair with regards to their son. Sleeping on a solid floor wont do a child any harm, let alone an air bed. As others have said, he could always sleep on the mattress.

Do you really expect Argos (or any other company) to completely rearrange their whole lives just to accommodate one unreasonable and unhelpful customer?

They want loss of wages for 7:30am in the morning?

2p a minute with BT to call Argos, how much does the OP think they've lost? How much would they have lost if they had simply done one of the following.

1) Rejected the entire delivery
2) Phone Argos up, say the goods are faulty, your not assembling them, you want them to pick them up (as their guarantee says they will)
3) Wake your son up, it's not going to kill him, get the bit off the bed and give it to the driver when he asked for it.

Not exactly rocket science is it?

Personally I'd love to be a fly in the wall if it was taken to a small claims court

uktim29

kiddy_guy wrote: »

The number of trolls who clearly have no or limited retail distribution or logistics experience on this post is wholly disproportionate to the advice they are giving. And I can actually pass full comment on this, with working knowledge of their 7.5t delivery fleet and how other operators work in this retail sector.

Yep, So have I and you appear to be talking sh1te!

daveboy

The general consensus is......

You're a joker who needs to join the real world.

Have a read through the posts again....there's a common theme in almost every single one.

Sssssss

kiddy_guy wrote: »

Ther are so many gaps in their process of CS, if the OP wants me to, I'll tell him exactly where they have "forgotten" to follow procedure throughout the whole delivery process, which you can then send to their Chief Exec to investigate..

so come on why not tell us where argos have gone wrong, it may benefit other customers.

Brooker_Dave

barrymung wrote: »

To recover expenses incurred in sorting this out (half day wages+phone calls ~£40)!

You're dreaming there.

barrymung wrote: »

How can I get the bed dismantled and bits ready for a possible pre 8am delivery?? My Son sleeps to 8-8.30!!

Wake him up early then.

barrymung wrote: »

How an I "stringing things out"? I wanted things resolving on day 1. It's Argos that are doing things on a 14 day cycle!

They turned up to collect the bed, you didn't hand it over.