Consumer Rights: MoneySavingExpert.com discussion

boatman

Look at section 3.58 of the distance selling regs to businesses. here

It clearly states that you can open the package, try it out and return it if its no good, but you need to tell them you want to return it within 7 working days from when you recieved the memory.

tyypo

I bought it from https://www.misco.co.uk, 2x 256MB at about £50 total.

Looking back, the page did warn me it was "generic memory and may not be suitable for some branded machines" or something like that. I suppose its some hardware incompatability that I won't go into here!

@boatman: that looks reasonably clear - although it does say examine goods "as they would in a shop" - which putting memory in a computer is not something you would do. However, there would have been no easy way to check that the item worked in my computer without putting it in. Why can't laws be clearer?!

Unfortunately it is now a month or so ago I got it and so the 7-day rule no longer works. Unless anyone has had any success in claiming that they should have accepted it?

boatman

tyypo wrote: »

I bought it from https://www.misco.co.uk, 2x 256MB at about £50 total.
Unfortunately it is now a month or so ago I got it and so the 7-day rule no longer works. Unless anyone has had any success in claiming that they should have accepted it?

If you have proof that you told them you wanted to return them within the 7 days it shouldn't matter.

Art_2

tyypo wrote: »

I bought it from https://www.misco.co.uk, 2x 256MB at about £50 total.

Looking back, the page did warn me it was "generic memory and may not be suitable for some branded machines" or something like that. I suppose its some hardware incompatability that I won't go into here!

@boatman: that looks reasonably clear - although it does say examine goods "as they would in a shop" - which putting memory in a computer is not something you would do. However, there would have been no easy way to check that the item worked in my computer without putting it in. Why can't laws be clearer?!

Unfortunately it is now a month or so ago I got it and so the 7-day rule no longer works. Unless anyone has had any success in claiming that they should have accepted it?

It looks like a bit of a problem. If you can't persuade Misco to exchange the memory then there's not much else you can do. Have you asked them if they will take the items back with a re-stocking fee?

Before you buy any more memory check out what you actually need. Go to the Crucial site and that will help you in finding out what you need to order.

http://www.crucial.com/uk/?gclid=CM-Z4bOR4IwCFQ-HlAod7wKFGQ

Sorry, but can't be more positive on this one.

Regards,
Art.

ALEX_2-2

This is my first post, so please be gentle, however I am pulling my hair out....

In November 2006, I bought an LCD TV and DVD Recorder from the Huddersfield SONY Centre - not my usual style, as I buy most stuff from the internet, but I thought with something like this, I preferred a face to face approach - plus they were offering an excellent deal.

In March, I finally decided to wire the two up properly, only to find that they not recognise the HDMI connection - a small fault admitedley as it worked fine on a SCART lead, however for 1500 quid.......... I contacted the shop, who efficiently dispatched an independent repair person. They came, and without even examining anything decided it was the TV that was at fault, and promptly shipped it away. So as not to bore everyone, after terrible customer service from said repair company, TV arrives back 2 weeks later after "major software upgrade", and still does not work. But there is nothing else repair company can do!!

Speak to SONY centre who tell me to fetch everything back to the shop!! Politely refuse, and tell them to sort it. Horrendous experience with owner of shop who attends on evening of Friday 27th April with a temporary replacement, ex display, lesser quality DVD player, telling me it will only be a quick repair that is needed.

In despair, mainly due to attitude of shop owner, I phoned SONY UK, who although appologetic told me that the shop was a franchise, and nothing to do with them.

It is now seven and a half weeks since I last saw my DVD player. I have chased the shop 3 times - twice my call was not returned, and on the 3rd occasion, the manager preferred to argue whether it was 3 weeks 5 days since they took my machine or 4 weeks.

I work hard to buy these "luxuries", and consequently find it hard to get time to chase these idiots up.

However I am now at the point that if a brand new DVD player has needed 7+ weeks worth of repair work (and still no end in sight), I am not so sure how much I want this machine back.

Please can someone advise me of some suitable ammunition with which I can approach the shop so that I can conclude this matter with at least a couple of hairs left on the old barnet..

Many thanks in advance

Art_2

ALEX wrote: »

This is my first post, so please be gentle, however I am pulling my hair out....

In November 2006, I bought an LCD TV and DVD Recorder from the Huddersfield SONY Centre - not my usual style, as I buy most stuff from the internet, but I thought with something like this, I preferred a face to face approach - plus they were offering an excellent deal.

In March, I finally decided to wire the two up properly, only to find that they not recognise the HDMI connection - a small fault admitedley as it worked fine on a SCART lead, however for 1500 quid.......... I contacted the shop, who efficiently dispatched an independent repair person. They came, and without even examining anything decided it was the TV that was at fault, and promptly shipped it away. So as not to bore everyone, after terrible customer service from said repair company, TV arrives back 2 weeks later after "major software upgrade", and still does not work. But there is nothing else repair company can do!!

Speak to SONY centre who tell me to fetch everything back to the shop!! Politely refuse, and tell them to sort it. Horrendous experience with owner of shop who attends on evening of Friday 27th April with a temporary replacement, ex display, lesser quality DVD player, telling me it will only be a quick repair that is needed.

In despair, mainly due to attitude of shop owner, I phoned SONY UK, who although appologetic told me that the shop was a franchise, and nothing to do with them.

It is now seven and a half weeks since I last saw my DVD player. I have chased the shop 3 times - twice my call was not returned, and on the 3rd occasion, the manager preferred to argue whether it was 3 weeks 5 days since they took my machine or 4 weeks.

I work hard to buy these "luxuries", and consequently find it hard to get time to chase these idiots up.

However I am now at the point that if a brand new DVD player has needed 7+ weeks worth of repair work (and still no end in sight), I am not so sure how much I want this machine back.

Please can someone advise me of some suitable ammunition with which I can approach the shop so that I can conclude this matter with at least a couple of hairs left on the old barnet..

Many thanks in advance

Send a recorded delivery letter to the shop owner. Tell him that under the Sale of Goods Act you are rejecting the goods as they are not of merchantable quality, and you want a full refund and the goods to be collected from you.

State in the letter that if the matter isn't concluded to your satisfaction in 7 days you will take the matter to the Small Claims Court.

If after 7 days the matter isn't concluded go straight to court.

Regards,
Art.

ALEX_2-2

Wow.........

Does it not matter that I did not discover the problem for so long.

Also, I thought that by at least trying to get the item repaired, the shop had fulfilled their responsibility to some degree.

Art_2

ALEX wrote: »

Wow.........

Does it not matter that I did not discover the problem for so long.

Also, I thought that by at least trying to get the item repaired, the shop had fulfilled their responsibility to some degree.

No, there is no problem. Once you found the fault you reported it to the shop.

Although the shop has attempted a repair it has been unsuccessful. It seems as if there was an inherent fault in the goods and it's worth mentioning this in your letter. Write the letter and see if this brings any results. If not go to court.

Regards,
Art.

musey

Hi All

Just after a bit of advice on how to proceed.

I bought a recordable DVD player from Tesco.com 09/06/06 it has been playing up for a few days but finally gave up the ghost yesterday and will not recognise any discs (pre-recorded or home recorded/old or new) so having read the info on this thread I contacted Tesco & requested they sort it out as per Sale of Goods Act. I purchased the DVD player using my "Egg Money" card. Tesco were particulary unhelpful, :mad: after 1½ hours & 6 phonecalls I got through to someone who said they would send out an "OPT form" (I think sthats what she called it) that I need to submit to Head Office in Dundee. Upon receining that Tesco will make a decision on what to do.

1. Should I send a copy of the form to Egg as well under cover of a letter that I want their help in sorting it out?

2. Would it be advisable to complete & return the form with a letter laying out what I expect from them?

3. What can I reasonabley request from them? Ideally I would like a refund or replacement so as not to be without a dvd player for any length of time.

Thanks in advance.

deanos

Just take it back to a store if you have one nearby, they will give you a refund without problem, you can return items to a store bought on the internet :beer: