Consumer Rights: MoneySavingExpert.com discussion

Broadstone

Broadstone wrote: »

Hi all,

I bought a Tescos own-brand hoover form their store 18 months ago for £40. It has recently started to develop faults as some of the settings are not functioning correctly.

I wrote to Tescos requesting them, under the 1979 Sales of Goods Act, to either fix the hoover at no cost to me or to give me refund based on my 18 month usage. Tescos responded by stating that it wasn't economical for them to repair it as it is a 'cheap model' (their words; not mine !) and they offered me a refund of £15. They argued that the 'cheap' hoover would not have a lifetime of 6 years (as specified by Sales of goods Act) and so the £15 refund was a fair offer.

I then contacted consumer direct, who were really helpful. I advised Tescos that I wouldn't accept their offer and for them to reconsider and provide me with a final response. I advised them that I expected a refund of £30 based on my 18 month usage and a 6 year lifetime under the Sales of Goods Act.

Tesco provided me with a final response but have not increased their offer above £15. Via consumer direct, my complaint is now with Trading Standards.

In the event that Trading Standards aren't successful with tescos, I intend to take my complaint to the Small Claims Court. However, I would be grateful if someone could re-assure me that my claim will be successful in a Small Claims Court. Consumer direct are positive that I would win but, if that is true, why haven't tescos given up ? For info, I reckon my hoover has been used less than 70 times due to my work/life balance and domestic set up. I have also sent a 'without prejudice' letter to tescos to advise them that I will be taking my complaint to a Small Claims Court if Trading Standards are unable to get me a successful outcome.

Could someone please advise me.

Thanks

Hi all,

Thanks for your advise. Just to let you know, I picked up a real bargain today. One of my local nationally-known retailers is combining with another nationanally-known retailer to create a super electrical store. As a consequence, they are clearing, what they deem as old stock, prior to the merger. As a consequence, I have today bought a VAX vacuum cleaner for £50-00. It was a demo model without a mark on it. It's new price was £200 (I checked on the internet to confirm) and the store didn't have a user guide for it. I got home and printed one off from the VAX internet site. The vacuum cleaner looks superb and is really well built as you would expect for a VAX cleaner. It also comes with a 6 year warranty and I'm really pleased !!:j

I also got myself a free remote control for my TV from the same retailers. My old one was having few problems with some of the keys not functioning properly. I have had a really good day today !:j

I'm now not too fussed whether I get all of my money from Tescos or not. I have already got £15 back from them. I guess that I have 3 options; either give up, continue with the small claims court or get my electrician mate to repair it and then sell it on ebay. I will have a think and let you all know the outcome.

KeithP

Broadstone wrote: »

One of my local nationally-known retailers is combining with another nationanally-known retailer to create a super electrical store. As a consequence, they are clearing, what they deem as old stock, prior to the merger.

Hello Mr Broadstone.

Do you feel able to share the name of one or both of these stores so that others may benefit?

Broadstone

KeithP wrote: »

Hello Mr Broadstone.

Do you feel able to share the name of one or both of these stores so that others may benefit?

In order to protect my anonymity, I'm afraid that I will not be able to divulge the names of the stores. However, please note that the merger is not nationwwide and is just local to me.

Broadstone

Broadstone wrote: »

In order to protect my anonymity, I'm afraid that I will not be able to divulge the names of the stores. However, please note that the merger is not nationwwide and is just local to me.

Forgot to mention that I also picked up a Duracell battery recharger, which included batteries, for £1.80. Normal retail price was £20. As I said before, I had a really great day yesterday.:j

custardy

yup gotta watch for those retailers stalking you on forums....

KeithP

Broadstone wrote: »

Forgot to mention that I also picked up a Duracell battery recharger, which included batteries, for £1.80. Normal retail price was £20. As I said before, I had a really great day yesterday.:j

Why have you bothered to tell us this? I thought this site was about sharing.

Broadstone

KeithP wrote: »

Why have you bothered to tell us this? I thought this site was about sharing.

As I advised you before, I am unable to divulge the store names as I need to preserve my anonymity.

deanos

PMSL what a !!!! :rotfl:

Broadstone

custardy wrote: »

yup gotta watch for those retailers stalking you on forums....

Thanks for understanding my reasons for not divulging the store names. As well as stalking, I think that there are certain retailer workers, bankers, etc. that are also pro-actively commenting within various forums on this site. It is a pity that we can't find a way to ban them to enable everyone to feel comfortable and secure in divulging and sharing relevant information.:mad:

Art_2

I really can't understand why you can't name a store. In naming lets say, 'Smiths Electrical' how does this threaten your anonymity? And what difference does it make so long as you have got your goods legally?

Regards,
Art.