Consumer Rights: MoneySavingExpert.com discussion

harieta

I can log in to their website where it is stated with the price I ordered it for, I also have 2 print screens from their website both stating the price.
Will that be enough to open a case in court?
I also kept all email with replies regarding item not in stock

Neorion

Hi folks question for you,

I went to Ernest Brooks on Sunday and found a Seiko watch that I really liked for a good price £150 (price in the window) I looked at it and found it was Titanium bonus ( I own another Seiko Kinetic watch that I wanted in Titanium).

I opted for the accidental damage insurance as it was £20 and I was using an insurance replacement voucher.

The girl in the shop rang it up and then said that will £295 I then took her to the shop window and showed her where she had taken the watch from and stated that it was advertised at £150.

She spoke to the assistant manager ( the manager does not work sundays) and said that as it was human error that she could not honour the £150 BUT she could do the watch for £200 + the insurance. I then stated that I would need to check my rights but I would pay the £200 on my voucher card as long as the insurance replcement voucher covered the full amount (and I could use to show the normal price)

My question is do I have the right to go to the shop and challenge the last £50?

Dont get me wrong I like the watch but £50 towards something else is something anyone would have and as its from a main sotre and not a sole trader I wouldnt feel guilty about it considering the money will be spent with them anyway :rolleyes:

Thanks for any advice guys.

Art_2

Neorion wrote: »

Hi folks question for you,

I went to Ernest Brooks on Sunday and found a Seiko watch that I really liked for a good price £150 (price in the window) I looked at it and found it was Titanium bonus ( I own another Seiko Kinetic watch that I wanted in Titanium).

I opted for the accidental damage insurance as it was £20 and I was using an insurance replacement voucher.

The girl in the shop rang it up and then said that will £295 I then took her to the shop window and showed her where she had taken the watch from and stated that it was advertised at £150.

She spoke to the assistant manager ( the manager does not work sundays) and said that as it was human error that she could not honour the £150 BUT she could do the watch for £200 + the insurance. I then stated that I would need to check my rights but I would pay the £200 on my voucher card as long as the insurance replcement voucher covered the full amount (and I could use to show the normal price)

My question is do I have the right to go to the shop and challenge the last £50?

Dont get me wrong I like the watch but £50 towards something else is something anyone would have and as its from a main sotre and not a sole trader I wouldnt feel guilty about it considering the money will be spent with them anyway :rolleyes:

Thanks for any advice guys.

When a retailer puts a price on an article it is 'an offer to trade'. If he then decides not to trade at the offer price he is entitled to do so. If he accepts your offer to trade (£150) he cannot renege once you have paid for the goods.

In your case the retailer may be morally wrong but not legally.

If the retailer is part of a group it may be worth a letter to the MD to see if he will honour the original price stated in the window.

Regards,
Art.

Art_2

harieta wrote: »

I can log in to their website where it is stated with the price I ordered it for, I also have 2 print screens from their website both stating the price.
Will that be enough to open a case in court?
I also kept all email with replies regarding item not in stock

Unfortunately you do not have a contract with the retailer and no court will go in your favour. Had you received a confirmation of the order then you would have had a case.

If you read my reply in post #1306 you will see a similar situation which I have explained.

Regards,
Art.

harieta

Art wrote: »

Unfortunately you do not have a contract with the retailer and no court will go in your favour. Had you received a confirmation of the order then you would have had a case.

If you read my reply in post #1306 you will see a similar situation which I have explained.

Regards,
Art.

I have an order confirmation stating order number, but no order details. To see order details I have a print screen from their website? Does it change anything?

Art_2

harieta wrote: »

I have an order confirmation stating order number, but no order details. To see order details I have a print screen from their website? Does it change anything?

How much were the goods and how much did you pay?

Regards,
Art.

harieta

Art wrote: »

How much were the goods and how much did you pay?

Regards,
Art.

the item was worth around £55.00 I ordered it for £15.00

Art_2

harieta wrote: »

the item was worth around £55.00 I ordered it for £15.00

If you have a confirmation order showing the price and you paid for the article the retailer is obliged to honour the agreement. If you simply have a confirmation and have not paid any money you don't have a legal contract.

Regards,
Art.

Tomlad

Many businesses on ebay sell second hand electrical goods.

A large number of these state that faulty goods must be returned within 7 days.

What are your statutary rights under law? If I buy a product and it breaks after 2 weeks, do I have no comeback?

Thanks in advance for your replies

Shipperman

Art wrote: »

That's great news. It pays not to give in to these companies.

Regards,
Art.

Can now confirm cheque for full amount received, banked and cleared - it's taken 5 months but with the great encouragement and advice from Art it's been well worthwhile - again thanks very much Art & hope others will stand their ground with these Companies