Freebie Successes by Letter / Email - What have you recieved? (merged)

sarahj1986

I've had no o2 signal again due to upgrades for the past 3 days at work. I rang up and complained, they applied £10 credit to my account. Over half the months contract so I'm happy with that

Lexxx82

I expressed my concerns to NAT buses in South Wales after some pretty poor service over the course of a week and (after chasing), they sent me a free weekly ticket and voucher for another at reduced price.

nanto3girls

I sent a compliment to Farmfoods, about one of their shop assistants,
within 2 days they sent me a £5 voucher.

dazedandconfused_123

Made a genuine complaint to Rimmel cosmetics, they asked for the product back and sent me two products in return.

So, my faith in Rimmel has been restored and I honestly think companies like honest feedback as it gives them chance to investigate the problem. :)

magsmorris

I too had numerous problems till I contacted John Dunford saying had been loyal for decades but no more and wE going to post to social media sect telling them how bad it was about 2 days later got call from his office and given next holiday at any of their parks with free up grade free which we did and then realised most parks,went down hill but email is. John.dunford@bourne-leisure.co.UK

KieranDJ

Received a crate of Henderson's Relish after sending complementary letter and advising that I could not find any to purchase in my area!

CAZBEAR

Coupon from Morissons customer service after complaining about a rude till operator

dobbiesloan

Usually only go into Waitrose for my free coffee, heard a rumor they might start charging soon. So had a look at what they had cheap on the net. Seen the had frozen meatball £3.59 or 5 for £7.
Went in, at the checkout they came up at £17.95 told them to keep them.
Sent them email telling them and they said it was an online offer but the till should have reduced it.
Asked why it did not say online only offer on there website. Lied and told them how embarrassed I was telling them to keep them.
So they sent me a £10 gift card.

redagila

dobbiesloan wrote: »

Usually only go into Waitrose for my free coffee, heard a rumor they might start charging soon. So had a look at what they had cheap on the net. Seen the had frozen meatball £3.59 or 5 for £7.
Went in, at the checkout they came up at £17.95 told them to keep them.
Sent them email telling them and they said it was an online offer but the till should have reduced it.
Asked why it did not say online only offer on there website. Lied and told them how embarrassed I was telling them to keep them.
So they sent me a £10 gift card.

Strange you had a problem with this offer.
I used it about a week ago and again this morning without any problem, slthough I did mix the products that I bought rather than buy all the same of the dearest item on offer.
Interestingly I had looked online before going out and the items included have been amended.
I think I saw somewhere that the offer is on until 22 March if you want to try again - my CS had said they would manually override if it didn't work at the till.

xxdiddiexx

£50 voucher from Hobbs after a £300 coat fell apart after a handful of wears. Also got a full refund.

£220 from southern trains. Compensation for all the ridiculousness that went on last year with their silly and unnecessary strikes and delays.